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Mercure Lille Centre Grand Place

4.0 star property

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Photo gallery for Mercure Lille Centre Grand Place

Sports facility
Exterior
Down comforters, in-room safe, desk, blackout drapes
Privilege, Double Room, 1 Double Bed | Down comforters, in-room safe, desk, blackout drapes
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
2 Boulevard Carnot, Lille, Nord, 59000
  • Opera House
    ‪2 min walk‬
  • Old Stock Exchange
    ‪2 min walk‬
  • Lille Grand Square
    ‪3 min walk‬
  • Lille (LIL-Lesquin)
    ‪19 min drive‬

Room options

View all photos for Classic Room, 1 Twin Bed

Down comforters, in-room safe, desk, blackout drapes

Classic Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | Down comforters, in-room safe, desk, blackout drapes

Privilege, Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Down comforters, in-room safe, desk, blackout drapes

Classic Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Classic Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

Junior Suite, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Mercure Lille Centre Grand Place

4-star hotel in Lille Centre Ville
This smoke-free hotel features a bar/lounge, a meeting room, and dry cleaning. WiFi in public areas is free. Additionally, a 24-hour front desk, a computer station, and free newspapers are onsite. Housekeeping is available on request.
Mercure Lille Centre Grand Place offers 101 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Lille hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Mercure Lille Centre Grand Place features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. A computer station is located on site and wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink. This eco-certified hotel also offers room service (during limited hours), a front-desk safe, and a television in a common area.

Mercure Lille Centre Grand Place is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 18.90 per person
  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18.90 per person
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Chèques-vacances, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Lille Centre Grand Place
Mercure Lille Centre Grand Place
Mercure Place Hotel Lille Centre Grand
Accor Lille Centre Opera
Mercure Lille Centre Opera Hotel Lille
Mercure Lille Centre Grand Place Hotel
Mercure Grand Place Hotel
Mercure Grand Place
Mercure Lille Centre Lille
Mercure Lille Centre Grand Place Hotel
Mercure Lille Centre Grand Place Lille
Mercure Lille Centre Grand Place Hotel Lille

Mercure Lille Centre Grand Place Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 303 out of 764 reviews
Rating 8 - Good. 335 out of 764 reviews
Rating 6 - Okay. 81 out of 764 reviews
Rating 4 - Poor. 33 out of 764 reviews
Rating 2 - Terrible. 12 out of 764 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, warm, helpful friendly staff. A pleasant stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

SANJAY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the centre of Lille close to the main attractions. We were in room 306 and it's a good size room with a great view of the city Staff were really friendly. I would happliy stay there again
Stayed 2 nights in Nov 2024

8/10 Good

Melissa

The outside of the building is remarkable. All of the staff were kind, polite and provided excellent service. I don’t think the rooms rise to a Mercure standard though. I would down grade it as an IBIS. I have stayed in multiple ACCOR properties since 2018. I am a rewards member.
Stayed 1 night in Oct 2024

6/10 Okay

William

Stayed 3 nights in Aug 2024

8/10 Good

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel with clean rooms, pleasant staff, an excellent location and very good breakfasts. We had room 301, a ‘privilege’ room. They said it was one of their best (don’t they always!). It had a vast lovely bathroom with marble tiles and a walk-in shower. The bedroom was a bit small although looking at the hotel plan many were a lot smaller. We could have done with a king size bed. There were no comfortable chairs - just sit up ones and it would be good to have drawers each side of the bed as well as the large storage cupboard. The single tiny lift is inadequate for a hotel with over 120 bedrooms. These days I think hotels should have facilities on both sides of the bed for charging phones. Having said all that I would stay there again. We found the food in local restaurants heavy with excessive cheese plonked on everything but did not book for any of the posh restaurants. Excursions were easy and we loved The Swimming Pool museum and LaM with its outsider art collection (although it did have a bit of an end o f the season feel - only one map left!).
Stayed 7 nights in Sep 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Ama

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay, the a/c didn't work but other than that, no complaints really.
Stayed 1 night in Jul 2024

6/10 Okay

Simranjit

Stayed 1 night in Aug 2024

8/10 Good

Flavio, Florence

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
very good property … walking distance from the most beautiful places in Lille.
Stayed 1 night in Jul 2024

10/10 Excellent

sharon

Stayed 1 night in Jul 2024

10/10 Excellent

Arlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were wonderful. Very accessible and helpful. Hugo was amazing! So convenient to all parts of Old Lille, including mall and train station. You can walk everywhere.
Stayed 3 nights in Jul 2024

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Koenraad

Stayed 1 night in Jul 2024

4/10 Poor

charles

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Don’t stay here. Location is nice but management was poor. No A/C as advertised. Complained FIVE TIMES to front desk and was told they would find a “solution.” Never did. I wasted the day and paid almost $500 euros for two nights and never slept a wink because it was so hot. Poor customer service. All I wanted was to move to a different room where the A/C worked.
Stayed 2 nights in Jun 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Lille
Away for weekend in Lille, hotel was great, room was suitable, the privilege option, could have done with some more practical storage, and a smaller TV. But overall great, especially the reception staff.
Stayed 2 nights in Jun 2024

10/10 Excellent

Joanne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location right in the centre. Friendly staff. Excellent breakfast.
Stayed 2 nights in May 2024

10/10 Excellent

Emmanuel Jean Rene

Stayed 3 nights in Apr 2024

10/10 Excellent

Peter

Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location for all the shops and places to eat parking a little bit of a pain but lots of cars parks near by
Stayed 2 nights in Mar 2024

10/10 Excellent

osman

Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a break
Excellent location and great staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff.
Stayed 3 nights in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was excellent . However the soap dispenser at the bath necessitated standing up to obtain soap . It was fixed in the wall and inconveniently placed
Stayed 5 nights in Oct 2023