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9Hotel Mercy

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for 9Hotel Mercy

Front of property
Reception
Bar (on property)
Superior Double Room | Premium bedding, minibar, in-room safe, soundproofing
Business center

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pet friendly

Explore the area

Map
Rua da Misericordia, 76, Lisbon, 1200-273
  • Carmo Convent
    3 min walk
  • Rossio Square
    6 min walk
  • Santa Justa Elevator
    7 min walk
  • Lisbon (LIS-Humberto Delgado)
    27 min drive

Room options

View all photos for Classic Double Room

Classic Double Room | Premium bedding, minibar, in-room safe, soundproofing

Classic Double Room

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (Mercy)

Suite (Mercy) | Premium bedding, minibar, in-room safe, soundproofing

Suite (Mercy)

  • 506 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room

View from room

Club Double Room

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, minibar, in-room safe, soundproofing

Executive Double Room

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, soundproofing

Superior Double Room

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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4.7 out of 5, Exceptional, (440)
The price is $73
per night
$86 total
includes taxes & fees
Dec 11 - Dec 12
Solar dos Poetas

About this property

9Hotel Mercy

4-star hotel in Lisbon Old Town
This hotel features a bar/lounge, coffee/tea in a common area, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
9Hotel Mercy offers 47 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

Public areas are equipped with complimentary wireless Internet access. This 4-star property offers access to a business center and meeting rooms. A bar/lounge is on site where guests can unwind with a drink. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This boutique hotel also offers a library, a terrace, and multilingual staff.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Le 9 Bar - This bar serves breakfast only.
Room service (during limited hours) is available.

Languages

English, French, Polish, Portuguese, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 21 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Le 9 Bar

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • iPod dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 21 per day (328 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon

9Hotel Mercy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1055 reviews" "
Rating 8 - Good. 359 out of 1055 reviews" "
Rating 6 - Okay. 76 out of 1055 reviews" "
Rating 4 - Poor. 26 out of 1055 reviews" "
Rating 2 - Terrible. 18 out of 1055 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sadjida

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

David, Manhattan

👍
Stayed 1 night in Jul 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
I had stayed in Lisbon previously on this same trip--we left to go to The Algarve and needed a place when we returned. This location is much quieter than Chiado but still located near Bairro Alto and other restaurants, sights, etc are within easy walking distance. The hotel is definitely a boutique hotel--smaller, darker more modern rooms, but well-apppointed. I did not have breakfast but it is available. The only negative is that the power to the rooms kicks in when you open your room and insert your key --rooms heat up a bit during day while you are out touring but they do cool quickly. Depending the area of town you would like to be in --and for a reasonable rate --I was very comfortable here!
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property last minute, as our previous reservation cancelled on us. It was perfect! Perfect location, nice breakfast included. It was quiet at night, great staff, clean and spacious room. We will definitely stay here again!
Stayed 3 nights in Aug 2024

6/10 Okay

Ivan

Traveled with partner
Liked: Cleanliness, staff & service
This hotel is centrally located to everything and the staff was friendly and accommodating. Its a decent place, but the facilities could use an upgrade as it is a bit dated. AC was modest. I ended up changing hotels for a better than average experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an absolute blast in Lisbon staying at 9Hotel Mercy! Amazing location, great space, lovely staff. Shout out to Nita and her Espresso Martini!
Stayed 5 nights in Aug 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
Great location, near to bars and restaurants. 10 minute walk (downhill) to the main square (Praça do comércio). Hotel rooms are comfortable but showing signs of wear and tear.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kionia

Liked: Staff & service, amenities, property conditions & facilities
The property is VERY clean. The beds are VERY comfortable! It’s located perfectly near everything. They have restaurants, gelato and a mini store right by the hotel. Any time I had questions the staff were eager to assist and provide assistance. I highly recommend this hotel.
Stayed 4 nights in Aug 2024

8/10 Good

katya catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff especially Isabella lovely breakfast options and well situated.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
The room decor was really nice. Spacious and clean.
Stayed 3 nights in Jul 2024

10/10 Excellent

Roger

Stayed 2 nights in Aug 2024

8/10 Good

Harbani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property
Stayed 2 nights in Jul 2024

10/10 Excellent

Alba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location close to carmo convent. 24/7 front desk staff, clean and spacious modern rooms and bathrooms. Great service overall and great value for price
Stayed 7 nights in Jul 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy the 9Hotel Mercy. I have stayed there in the past. The rooms are spacious and contemporary. The hotel is in the center. I am staying there again later this trip.
Stayed 2 nights in Jul 2024

10/10 Excellent

Usman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Paul erich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

David, Manhattan

Stayed 1 night in Jul 2024

10/10 Excellent

Maranda

Liked: Staff & service, amenities, property conditions & facilities
Excellent! I love the great customer service with early checkin and greetungs everyday when I walk past the desk. Room was great too- modern and clean. Wish there were wash cloths though. I must admit that the $15 hotel breakfast is pretty overpriced but everything else was worth the money.
Stayed 2 nights in Jul 2024

6/10 Okay

Melissa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was upgraded upon check in with no extra charge. We got into the room and it smelt like cigarettes and it was a very strong stench. The AC gets turned off at night so room smelt really strong it was hot. There was a weird white residue on the ceiling. I don’t think I will stay again because of the smell and it not being clean.
Stayed 1 night in Jul 2024

8/10 Good

Ruth Zerai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Vincent

Stayed 3 nights in Jul 2024

10/10 Excellent

Craig

Stayed 4 nights in Jul 2024

8/10 Good

Donaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

adam

Stayed 4 nights in Jul 2024

10/10 Excellent

Martin, Plano

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern boutique hotel, great rooftop bar, friendly and helpful staff, fantastic location.
Stayed 3 nights in Jun 2024