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Altis Grand Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Altis Grand Hotel

Indoor pool
Terrace/patio
Front of property - evening/night
Minibar, in-room safe, desk, blackout drapes
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Gym
    Gym

Explore the area

Map
Rua Castilho, 11, Lisbon, 1269-072
  • Botanical Garden
    3 min walk
  • Avenida da Liberdade
    3 min walk
  • Eduardo VII Park
    8 min walk
  • Lisbon (LIS-Humberto Delgado)
    19 min drive

Room options

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room

  • 248 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Single Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Single Room

  • 248 sq ft
  • Sleeps 1
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Premier Single Room

Minibar, in-room safe, desk, blackout drapes

Premier Single Room

  • 269 sq ft
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Suite

Family Suite | Minibar, in-room safe, desk, blackout drapes

Family Suite

  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Double or Twin Room (with Extra Bed)

Deluxe Double or Twin Room (with Extra Bed) | Minibar, in-room safe, desk, blackout drapes

Deluxe Double or Twin Room (with Extra Bed)

  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite

Suite | In-room dining

Suite

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Double Room

Minibar, in-room safe, desk, blackout drapes

Premier Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Altis Grand Hotel

5-star hotel in Lisbon City Center
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and a sauna.
Altis Grand Hotel offers 300 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 32-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

GSpa has 4 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Altis Grand Hotel features an indoor pool and a sauna. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wired and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center and meeting rooms. This luxury hotel also offers a fitness center, spa services, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Altis Grand Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Grill Dom Fernando - This fine-dining restaurant serves lunch and dinner.
Rendez Vous Bistro - This restaurant serves lunch and dinner. A children's menu is available. Open daily.
Lobby Bar - Onsite bar. Open daily.
Bar S. Jorge - Onsite bar. Open select days.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 17 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 24 for adults and EUR 12 for children
  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Bar S. Jorge
  • Grill Dom Fernando
  • Lobby Bar
  • Rendez Vous Bistro

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Dining table
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1973
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Dining table
  • Electric kettle
  • Limited room service
  • Minibar
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Dryer
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 for adults and EUR 12 for children
  • Self parking fee: EUR 17 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Swim caps are mandatory in the pool and spa. Guests may bring their own or purchase a cap at the property.
Children under 16 years old are allowed in the spa's indoor pool from 10 AM until 4 PM and must be accompanied by an adult.
Property Registration Number 1072

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Altis Grand
Altis Grand Hotel
Altis Grand Hotel Lisbon
Altis Grand Lisbon
Altis Hotel
Grand Altis
Hotel Altis
Hotel Altis Grand
Altis Grand Hotel Hotel
Altis Grand Hotel Lisbon
Altis Grand Hotel Hotel Lisbon

Altis Grand Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 648 out of 1011 reviews" "
Rating 8 - Good. 241 out of 1011 reviews" "
Rating 6 - Okay. 77 out of 1011 reviews" "
Rating 4 - Poor. 29 out of 1011 reviews" "
Rating 2 - Terrible. 16 out of 1011 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sylvain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Minu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Altis Grand. The staff were very friendly and responded quick to all my queries. The air conditioning in my room was not working, it was taken care as soon as I highlighted at the front desk. The rooms were very clean. The pool and jacuzzi was fantastic. All the main Lisbon attractions were at walking distance. Would definitely come back and also recommend it.
Stayed 4 nights in Aug 2024

10/10 Excellent

Viktoriya

Stayed 4 nights in Aug 2024

4/10 Poor

Charles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Charged us for duplicate booking through Expedia and told us to talk to them. We have talked to Expedia and so far after 3 calls the hotel is stonewalling Expedia and refusing a refund.
Stayed 1 night in Aug 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Deepak

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value/ Location / Freindly staff
Amazing staff - well located - great rooms - good gold benefits delivered. Rooma nd toiletries well appointed - over all a great hotel and good value for money for the price I paid in August. Ricardo was very helpful too
Stayed 2 nights in Aug 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

tanika

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife annd I really appreciated the attentive care the staff provided during our stay especially Carolina and Joel at the front door!! Thanks for making it memorable!
Stayed 3 nights in Aug 2024

10/10 Excellent

Ruzanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 5 nights in Aug 2024

6/10 Okay

marisel

Traveled with family
Liked: Cleanliness, staff & service, amenities
When I saw the property in pictures look different, the property is old
Stayed 3 nights in Aug 2024

10/10 Excellent

My Nga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a family of 3, we stayed here for one week in Aug in a double room with extra bed and breakfast. From the moment we arrived, we felt like VIPs - the service is outstanding across the board and staff are always super friendly and accommodating. We got our bags taken up to our room, welcome drinks upon arrival, chocolates the next day and best of all, for our son's 10 year birthday, we got drinks and a birthday cake! We didn't mention he had a birthday, the hotel noticed this themselves! We loved our stay and would highly recommend this hotel (or any Altis hotel if this is the standard). The hotel is very comfortable and of a high standard throughout. We enjoyed our dinner in the Bistro, very tasty and, again, great service. The St Jorge bar is very plush and sitting on the balcony was very relaxing. We used the pool and spa area every day - mornings were a bit quieter, though the jacuzzi warms up more in the afternoon. The mezzanine area is a nice quiet area to sit and wait for your room to be cleaned. Practically, there are lots of places nearby within walking distance to get snacks, drinks and meals. There are 2 Metro stops within 10 mins walk also. Loved this hotel!
Stayed 7 nights in Aug 2024

10/10 Excellent

Saleiyah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place and very accommodating would recommend.
Stayed 3 nights in Aug 2024

10/10 Excellent

Loreley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly
Stayed 5 nights in Jul 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly clean hotel with spacious room. Hotel roof bar really nice but not the greatest view
Stayed 1 night in Jul 2024

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Ayoola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

jennifer

Stayed 2 nights in Jul 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
What a gorgeous hotel! It couldn’t be more perfect. The location was incredible. Everything was so clean and everyone was so friendly. The receptionists were lovely. I also left a note to say we were there celebrating my boyfriend’s birthday and they did everything they could to make him feel special. 10/10 hotel couldn’t recommend more!
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
5* staff and location but dated
This might be me being picky but as being a regular visitor for 5* hotels the Altis grand is lacking some small details to give it that 5* feel. Pro: Super friendly and helpful staff. 5* service. 5* location. Couldn’t be any better. Baby friendly. Provided a cot free of charge. Has parking all be it with a fee. Cons: Needs a refresh. I’m sure this hotel looked and felt 5* when it opened but does not seem to have had any work done to it since. The whole place is very dated. The room was a good size but had light that wasn’t working and the bathroom amenities were poor. Toilet paper that’s thinner than anything you’d find in public and shower Amenities provided on a wall pump. These small details could bring it up to 5* feel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay wonderful friendly and accommodating staff made our stay so comfortable and memorable including a birthday cake a bottle of bubbly in our room on my partner’s birthday !! 10/10
Stayed 4 nights in Jul 2024

10/10 Excellent

Geraldine

Stayed 2 nights in Jul 2024