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Aurea Museum by Eurostars Hotel Company

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aurea Museum by Eurostars Hotel Company

Exterior
Lobby
Exterior
Exterior
Turkish bath, 1 treatment room

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Rua Cais de Santarém 52, Lisbon, Lisbon, 1100-104
  • Lisbon Cathedral
    2 min walk
  • Rua Augusta Arch
    6 min walk
  • Lisboa Story Centre
    7 min walk
  • Lisbon (LIS-Humberto Delgado)
    21 min drive

Room options

Deluxe Double Room, Terrace

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room (with Sofa Bed)

Deluxe Double Room (with Sofa Bed) | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room (with Sofa Bed)

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite

  • 430 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room Single Use

  • 269 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

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About this property

Aurea Museum by Eurostars Hotel Company

5-star hotel in Lisbon Old Town
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Aurea Museum by Eurostars Hotel Company offers 91 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. The spa is equipped with Turkish bath/hammam. The spa is open daily.
In addition to a full-service spa, Aurea Museum by Eurostars Hotel Company features an indoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

4 meeting rooms are available. This luxury hotel also offers a fitness center, a library, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Aurea Museum by Eurostars Hotel Company is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Aurea Museum by Eurostars Hotel Company has a restaurant on site.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • On the bay

Full-service spa

  • Spa open daily
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number 7670

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Eurostars Museum Hotel Lisbon
Eurostars Museum Hotel
Eurostars Museum Lisbon

Aurea Museum by Eurostars Hotel Company Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 602 out of 801 reviews" "
Rating 8 - Good. 148 out of 801 reviews" "
Rating 6 - Okay. 27 out of 801 reviews" "
Rating 4 - Poor. 15 out of 801 reviews" "
Rating 2 - Terrible. 9 out of 801 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raheel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 3 nights in Aug 2024

4/10 Poor

Yadira

Stayed 3 nights in Aug 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, location was great
Stayed 2 nights in Aug 2024

4/10 Poor

Thomas, Singapore

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Came back one evening and door to my room was wide open. Talk to the front desk staff and they told me they checked that no one else visited after they cleaned the room. I don’t understand how that has helped explain no was there any words and actions to address the the security issue. I lodged another feedback on the day of check out. Still no explanations from the hotel yet.
Stayed 5 nights in Aug 2024

10/10 Excellent

Andrew, Minneapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel near the waterfront and old town Lisbon
Stayed 2 nights in Aug 2024

10/10 Excellent

Welva Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Aug 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and great staff. The archeology exhibit and tour was a great bonus.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brittney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly staff.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tsz Kwan Charmaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and professional staff at the reception. They are personable and always helpful. Room was spacious and clean. Good price value consider the e location and peak travel season.
Stayed 4 nights in Aug 2024

10/10 Excellent

Raphael, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. It’s in the main tourist area of Lisbon but not in the center so you don’t get the noise or the crowds. The hotel itself is amazing. Staff is amazing.
Stayed 2 nights in Aug 2024

8/10 Good

Arkadiusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Katrina was very accommodating and went above and beyond!!
Stayed 6 nights in Aug 2024

8/10 Good

atacan, Ürgüp

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert John, Glazebury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautifully clean hotel 👍
Stayed 4 nights in Jul 2024

8/10 Good

DAVID, Tiburon

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great property, showing a bit of aging in the carpets that need to be updated in the hallways. Hotel is in the hillside so the back of the hotel rooms have no view. Be sure to specify that you want a river view. Most of the rooms are nice and spacious with a river view, but there are smaller rooms with the rock face of the hillside that are not good at all and smelled moldy. After checking in, we went downstairs and requested other rooms which they gave us right away. The rest of the stay was awesome.
Stayed 3 nights in Aug 2024

10/10 Excellent

DAVID, Tiburon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean location with restaurants close by and great views of the river
Stayed 3 nights in Aug 2024

10/10 Excellent

Mercedes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff are un amor, very kind and professionals, they care for their guests. The room we chose was huge and plenty of room for 4 luggages and the breakfast was pretty good. I highly recommend it specially if you are leaving in a cruise, as you just need to cross the street to be in the terminal, although we used Uber because we had too many bags. Mercy R Sanchez Miami Florida 8/1/2024
Stayed 1 night in Aug 2024

10/10 Excellent

Marc-Anthony

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay ! A
Stayed 3 nights in Jul 2024

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel and the staff wre just as amazing
Stayed 6 nights in Jul 2024

10/10 Excellent

Doyin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! We will definitely stay here again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I thoroughly enjoyed our week-long stay here! The beds in the “Double” rooms are king-size by US standards, which was wonderful! The staff there was top-notch…helpful, efficient, polite, and cheerful. They graciously helped resolve a snag in our reservation so that we could get the room that we wanted and sent up a courtesy bottle of champagne as a welcome. The location of the Aurea was perfect for us…away from late-night street noise but an easy walk along the river to dining & shops. Highly recommend.
Stayed 7 nights in Jul 2024

8/10 Good

Calum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, very friendly and helpful staff. Only down side is you have to book to use the pool. Meant we didn’t use it, as we couldn’t work it round our other plans.
Stayed 6 nights in Jul 2024

4/10 Poor

lisa

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Do not expect a 5* hotel (or 5* service)
I have never left a negative rating for a stay before but while the location and history of the venue are great, the cleanliness and staff are below average and facilities lacking. It feels as though this is a newish hotel, requesting premium prices, without the ability to offer a premium service. On the plus side, for anyone interested in history, the non affiliated historians facilitating the tours around the ruins that are housed inside the hotel are brilliant, and you can visit without being a resident.
Stayed 4 nights in Jun 2024

10/10 Excellent

Kristine, northridge

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great !
Stayed 3 nights in Jul 2024