4/10 Poor
Georgina
Oct 24, 2024
Disliked: Staff & service
My first night at this property went well. Unfortunately things got extremely worse for me the next day. Upon returning to my room, I realized that someone had stolen liquor I had purchased to return home to Canada. They allowed me to switch rooms because I felt violated, however, when I woke up the next morning, my arms chest and head were recovered in insect bites. I immediately called reception and they had a gentleman come up and he witnessed all my bites. By this time I had had enough and decided to check out out of this hotel. The general manager was kind enough to return three nights stay since it was a prepaid hotel but I did agree to pay for the initial night After showing photographs of the liquor that was stolen, somehow it miraculously appeared. Housekeeping who denied removing anything from the bar fridge now told me that they thought I had checked out of the room, despite my luggage and all my toiletries still in the room. I travel extensively and this by far was the worst experience I have had. At no time did reception or housekeeping apologize for my inconvenience.
Georgina
Stayed 4 nights in Oct 2024