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Mama Shelter Lisboa

3.0 star property

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Photo gallery for Mama Shelter Lisboa

Reception
Front of property
Large Mama Double Balcony Avenue View | Soundproofing, free WiFi, bed sheets
Large Mama Double Balcony Avenue View | Soundproofing, free WiFi, bed sheets
Soundproofing, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet friendly
  • Housekeeping

Explore the area

Map
Rua do Vale de Pereiro 19, Lisbon, 1250-270
  • Avenida da Liberdade
    ‪6 min walk‬
  • Marquis of Pombal Square
    ‪7 min walk‬
  • Rossio Square
    ‪19 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪19 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Balcony (Small Mama)

Room, 1 Queen Bed, Balcony (Small Mama) | Soundproofing, free WiFi, bed sheets

Room, 1 Queen Bed, Balcony (Small Mama)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium Mama Double King Balcony Avenue View

Medium Mama Double King Balcony Avenue View | Soundproofing, free WiFi, bed sheets

Medium Mama Double King Balcony Avenue View

  • Sleeps 2
  • 1 King Bed

View all photos for Medium Mama Double Terrace

Medium Mama Double Terrace | Soundproofing, free WiFi, bed sheets

Medium Mama Double Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Large Mama Double

Large Mama Double | Soundproofing, free WiFi, bed sheets

Large Mama Double

  • Sleeps 3
  • 1 King Bed

View all photos for Medium Mama Twin

Medium Mama Twin | Soundproofing, free WiFi, bed sheets

Medium Mama Twin

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Large Mama Double Balcony Avenue View

Large Mama Double Balcony Avenue View | Soundproofing, free WiFi, bed sheets

Large Mama Double Balcony Avenue View

  • Sleeps 3
  • 1 King Bed

View all photos for Medium Mama Double King Avenue View

Medium Mama Double King Avenue View | Soundproofing, free WiFi, bed sheets

Medium Mama Double King Avenue View

  • Sleeps 2
  • 1 King Bed

View all photos for Medium Mama Double Queen

Medium Mama Double Queen | Soundproofing, free WiFi, bed sheets

Medium Mama Double Queen

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Small Mama Double

Small Mama Double | Soundproofing, free WiFi, bed sheets

Small Mama Double

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium Mama Double King

Medium Mama Double King | Soundproofing, free WiFi, bed sheets

Medium Mama Double King

  • Sleeps 2
  • 1 King Bed

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About this property

Mama Shelter Lisboa

3-star hotel in Lisbon City Center
2 restaurants, a bar/lounge, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk, and a front-desk safe. Housekeeping is available on request.
Mama Shelter Lisboa offers 126 accommodations with air conditioning. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Lisbon hotel also offers concierge services, dry cleaning/laundry services, and a front-desk safe. A total renovation of this property was completed in January 2022.

Mama Shelter Lisboa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Restaurant - Onsite restaurant.
Rooftop - Onsite restaurant. Open daily.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Restaurant
  • Rooftop

Things to do

  • Evening entertainment

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - January 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 per person
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 10236

Mama Shelter Lisboa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 263 out of 384 reviews
Rating 8 - Good. 86 out of 384 reviews
Rating 6 - Okay. 26 out of 384 reviews
Rating 4 - Poor. 1 out of 384 reviews
Rating 2 - Terrible. 8 out of 384 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kirsty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great public areas and lovely staff. Rooms were cool, clean and comfortable
Stayed 3 nights in Dec 2024

8/10 Good

Johanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a great location and everyone that works at the hotel is friendly.
Stayed 5 nights in Dec 2024

10/10 Excellent

Rene

Stayed 2 nights in Dec 2024

10/10 Excellent

Abhirup

Liked: Cleanliness, staff & service, property conditions & facilities
Small but tastefully appointed rooms. Staff are excellent and go out of their way, especially the bar staff! Breakfast is excellent
Stayed 3 nights in Nov 2024

10/10 Excellent

Lilia

Stayed 1 night in Nov 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this hotel for various reasons. My room was comfortable and very clean, with a window that can open for fresh air. The hotel staff is super nice and helpful. The location is nice, quiet and safe. The subway is right around the corner and several buses and trams as well. This made my visit to Lisbon special . Thank you to all.
Stayed 2 nights in Nov 2024

10/10 Excellent

Roberto

Great food, great services 👍
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

8/10 Good

Ngai

Stayed 3 nights in Oct 2024

8/10 Good

lara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Polite and friendly staff for a really seamless check in. Great location, next to Rato station and plenty of stores for groceries...which you'll need as there are only a couple of bars of soap and a small bottle of body lotion in the bathroom. However, there's a comfy bed, good hairdryer, and TV with lots of options. The shower itself has really good pressure. Local restaurant recommendation: Pabe, for authentic Portuguese cuisine.
Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Alberto de la

Stayed 2 nights in Oct 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun hotel vibe
Nice rooms and cool rooftop bar. Yet quiet at night. I’d stay again.
Stayed 3 nights in Oct 2024

6/10 Okay

Jeremy

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Facilities was lacking, rooms very oddly layed out. Food in restaurant was not very good. Front desk staff where great.
Stayed 7 nights in Oct 2024

10/10 Excellent

JIA HUI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like pretty much everything. Very fun hotel to stay in. I wish there’s more space to put suitcase and etc.
Stayed 4 nights in Oct 2024

10/10 Excellent

Michael

Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely, clean, friendly and very fun hotel. The staff was welcoming and friendly, and the rooftop bar/restaurant was awesome!!
Stayed 1 night in Oct 2024

10/10 Excellent

Tracy

Stayed 1 night in Sep 2024

2/10 Terrible

Jordan

Disliked: Cleanliness, property conditions & facilities
Horrible smell , bad service , no manager
What is disappointing experience, hotels.com and mama shelter really dropped the ball. We were forced to stay in a room that smelled like sewage as the hotel cannot do anything since it was booked through a third-party, as a member I’m very disappointed, and are staying in Lisbon. This hotel is overrated, for example accommodations customer service we have experienced in Europe at other places, considering taking my business elsewhere from Hotels.com as well as they were unable to this plate as being in an unsanitary situation.
Stayed 3 nights in Oct 2024

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truls was the best. He made our experience at the hotel special. His eye for detail and commitment to hospitality is unmatched.
Stayed 7 nights in Sep 2024

10/10 Excellent

damaris

Liked: Cleanliness, amenities
Josh and Margarita were so helpful from the start of my stay to the final day. Actually everyone was very helpful and engaging. Great location & comfy bed.
Stayed 4 nights in Sep 2024

10/10 Excellent

glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Every Bit!
It is absolutely lovely little boutique hotel! Loved it. Restaurant and bar was really special. Sunday Brunch was amazing!
Stayed 4 nights in Sep 2024

10/10 Excellent

Bilal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Mama Shelter Lisboa was largely positive. They warmly welcomed our French Bulldog, Finley, providing food and water bowls in the room. The hotel's central location is excellent, just 3 minutes from Rato metro station. The rooftop area is a highlight, offering a cool, authentic atmosphere. We enjoyed the ground floor foosball table, though the rooftop one lacked a ball. Staff were friendly and professional, even helping with a pre-arrival jacket order. The on-site restaurant has a great vibe. While the lobby gets noisy at night, rooms are well-insulated. Areas for improvement: 1. Air conditioning in room 401 was extremely loud for the first 10-15 minutes. This was reported but not addressed. 2. With only two elevators, wait times were often long. 3. The missing foosball ball on the rooftop wasn't replaced despite our request. Despite these minor issues, Mama Shelter Lisboa shows great potential. If they address these points, they could easily become a 10/10 establishment. The location is fantastic, and we appreciated the pet-friendly approach. The staff's kindness and the overall atmosphere were definite plusses. While the elevator situation and the unresolved AC noise were disappointing, they didn't significantly detract from our stay. We're rating our experience 8/10, seeing room for improvement but still highly recommending the hotel, especially for pet owners. We hope this constructive feedback helps Mama Shelter Lisboa reach its full potential.
Stayed 5 nights in Sep 2024