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Mama Shelter Lisboa

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Mama Shelter Lisboa

Reception
Large Mama Double Balcony Avenue View | Soundproofing, free WiFi, bed sheets
Front of property
Soundproofing, free WiFi, bed sheets
Large Mama Double Balcony Avenue View | Soundproofing, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Pet friendly
  • Housekeeping
  • Laundry

Explore the area

Map
Rua do Vale de Pereiro 19, Lisbon, 1250-270
  • Avenida da Liberdade
    ‪6 min walk‬
  • Eduardo VII Park
    ‪7 min walk‬
  • Marquis of Pombal Square
    ‪7 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪19 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Balcony (Small Mama)

Room, 1 Queen Bed, Balcony (Small Mama) | Soundproofing, free WiFi, bed sheets

Room, 1 Queen Bed, Balcony (Small Mama)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium Mama Double King Balcony Avenue View

Medium Mama Double King Balcony Avenue View | Soundproofing, free WiFi, bed sheets

Medium Mama Double King Balcony Avenue View

  • Sleeps 2
  • 1 King Bed

View all photos for Medium Mama Double Terrace

Medium Mama Double Terrace | Soundproofing, free WiFi, bed sheets

Medium Mama Double Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Large Mama Double Balcony Avenue View

Large Mama Double Balcony Avenue View | Soundproofing, free WiFi, bed sheets

Large Mama Double Balcony Avenue View

  • Sleeps 3
  • 1 King Bed

View all photos for Medium Mama Twin

Medium Mama Twin | Soundproofing, free WiFi, bed sheets

Medium Mama Twin

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Large Mama Double Balcony Avenue View

Large Mama Double Balcony Avenue View | Soundproofing, free WiFi, bed sheets

Large Mama Double Balcony Avenue View

  • Sleeps 3
  • 1 King Bed

View all photos for Medium Mama Double King Avenue View

Medium Mama Double King Avenue View | Soundproofing, free WiFi, bed sheets

Medium Mama Double King Avenue View

  • Sleeps 2
  • 1 King Bed

View all photos for Medium Mama Double Queen

Medium Mama Double Queen | Soundproofing, free WiFi, bed sheets

Medium Mama Double Queen

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Small Mama Double

Small Mama Double | Soundproofing, free WiFi, bed sheets

Small Mama Double

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium Mama Double King

Medium Mama Double King | Soundproofing, free WiFi, bed sheets

Medium Mama Double King

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Locke de Santa Joana

Pool
Pet friendly
Restaurant
Air conditioning
4.8 out of 5, Exceptional, (461)
The price is $156
per night
$174 total
includes taxes & fees
Feb 9 - Feb 10
Locke de Santa Joana

About this property

Mama Shelter Lisboa

3-star hotel in Lisbon City Center
2 restaurants, a bar/lounge, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk, and a front-desk safe. Housekeeping is available on request.
Mama Shelter Lisboa offers 130 accommodations with air conditioning. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Lisbon hotel also offers concierge services, dry cleaning/laundry services, and a front-desk safe. A total renovation of this property was completed in January 2022.

Mama Shelter Lisboa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Restaurant - Onsite restaurant.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 per person
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 10236

Mama Shelter Lisboa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 254 out of 365 reviews" "
Rating 8 - Good. 79 out of 365 reviews" "
Rating 6 - Okay. 23 out of 365 reviews" "
Rating 4 - Poor. 1 out of 365 reviews" "
Rating 2 - Terrible. 8 out of 365 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely, clean, friendly and very fun hotel. The staff was welcoming and friendly, and the rooftop bar/restaurant was awesome!!
Stayed 1 night in Oct 2024

10/10 Excellent

Tracy

Stayed 1 night in Sep 2024

2/10 Terrible

Jordan

Disliked: Cleanliness, property conditions & facilities
Horrible smell , bad service , no manager
What is disappointing experience, hotels.com and mama shelter really dropped the ball. We were forced to stay in a room that smelled like sewage as the hotel cannot do anything since it was booked through a third-party, as a member I’m very disappointed, and are staying in Lisbon. This hotel is overrated, for example accommodations customer service we have experienced in Europe at other places, considering taking my business elsewhere from Hotels.com as well as they were unable to this plate as being in an unsanitary situation.
Stayed 3 nights in Oct 2024

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truls was the best. He made our experience at the hotel special. His eye for detail and commitment to hospitality is unmatched.
Stayed 7 nights in Sep 2024

10/10 Excellent

damaris

Liked: Cleanliness, amenities
Josh and Margarita were so helpful from the start of my stay to the final day. Actually everyone was very helpful and engaging. Great location & comfy bed.
Stayed 4 nights in Sep 2024

10/10 Excellent

glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Every Bit!
It is absolutely lovely little boutique hotel! Loved it. Restaurant and bar was really special. Sunday Brunch was amazing!
Stayed 4 nights in Sep 2024

10/10 Excellent

Bilal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Mama Shelter Lisboa was largely positive. They warmly welcomed our French Bulldog, Finley, providing food and water bowls in the room. The hotel's central location is excellent, just 3 minutes from Rato metro station. The rooftop area is a highlight, offering a cool, authentic atmosphere. We enjoyed the ground floor foosball table, though the rooftop one lacked a ball. Staff were friendly and professional, even helping with a pre-arrival jacket order. The on-site restaurant has a great vibe. While the lobby gets noisy at night, rooms are well-insulated. Areas for improvement: 1. Air conditioning in room 401 was extremely loud for the first 10-15 minutes. This was reported but not addressed. 2. With only two elevators, wait times were often long. 3. The missing foosball ball on the rooftop wasn't replaced despite our request. Despite these minor issues, Mama Shelter Lisboa shows great potential. If they address these points, they could easily become a 10/10 establishment. The location is fantastic, and we appreciated the pet-friendly approach. The staff's kindness and the overall atmosphere were definite plusses. While the elevator situation and the unresolved AC noise were disappointing, they didn't significantly detract from our stay. We're rating our experience 8/10, seeing room for improvement but still highly recommending the hotel, especially for pet owners. We hope this constructive feedback helps Mama Shelter Lisboa reach its full potential.
Stayed 5 nights in Sep 2024

10/10 Excellent

Matthew

Stayed 1 night in Sep 2024

2/10 Terrible

banafshe

Stayed 1 night in Sep 2024

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location due to its proximity to the metro and local bus links. The staff were very helpful, and the cleanliness of the room was great. The breakfast was good but some more vegan options would have been welcome. Overall, my partner and I had a really enjoyable stay and we would stay here again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Elly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

6/10 Okay

Bethany

Traveled with partner
Liked: Cleanliness, staff & service
We booked Mama Shelter because we loved the interior photos and the rooftop terrance, however, the room was basic, we didn’t have a kettle for tea and coffee and there was no complimentary water in the room, which seemed odd as there was a fridge. It very much feels like a “party hotel”, which isn’t really us, there are dj’s on the rooftop and hotel restaurant for guests and non-guests, and they are not considerate when leaving the hotel after dark. The windows in our room were not sealed properly and the drunk non-guests leaving combined with the street noise meant we did not have any full nights sleep at all, we were always awoken. The breakfast was good though, and we did enjoy the roof terrace when it was quiet during the day.
Stayed 5 nights in Sep 2024

10/10 Excellent

Diishan

Stayed 1 night in Aug 2024

6/10 Okay

Dale

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location is very good. Staff were very friendly and the hotel has a good atmosphere in the evenings (restaurant / bar). We often had to wait 5-10 minutes for our lift to arrive from the 6th floor as they often were out of service. It would have been great to have been able to use the staircase, but this was locked. We were also accidentally locked out on the balcony after closing hours. The room was cleaned daily and was always “fresh”. Bring your own amenities to wash with, as they only provide a small bar of soup that also can be used to wash your hair.
Stayed 4 nights in Sep 2024

10/10 Excellent

Conor

Stayed 2 nights in Sep 2024

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! Would definitely stay again and 100% recommend
Stayed 1 night in Sep 2024

10/10 Excellent

Paola Jeanete Nanquen

Stayed 6 nights in Aug 2024

6/10 Okay

Sandeep Singh

Liked: Cleanliness, property conditions & facilities
Service at the restaurant was not the best.
Stayed 4 nights in Sep 2024

2/10 Terrible

Silvia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad hotel. Dirty. Smells like pee in some corridors. Despite the price, they don’t put drinking water in the rooms and don’t have anyone to help with bags.
Stayed 1 night in Sep 2024

10/10 Excellent

Nancy

Stayed 3 nights in Aug 2024

10/10 Excellent

Cecile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel even though rooms are small. One area of improvement would be to provide more soap and shampoo. Otherwise very nice staff and great location
Stayed 6 nights in Aug 2024

10/10 Excellent

HYUN JIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great!
Stayed 4 nights in Sep 2024

10/10 Excellent

Louisa

Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mama welcome
Enjoyed my stay at this modern clean hotel. Great location for walking or metro. Found the staff friendly and welcoming
Stayed 5 nights in Jul 2024