6/10 Okay
James
Apr 19, 2025
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is in a brilliant position for exploring Sintra. The staff are very helpful and friendly. The breakfasts are wonderful and the views from the hotel are stunning.
However, the hotel is advertised as having air conditioning. The management did not think it was necessary to actually switch the air conditioning on (this was in April). Therefore any fresh air intake was not available without heating an already too warm room. The consequence of this was that each morning the windows of our room had to be dried with towels (which we assume had contributed to the black mould around each of the windows in the room and sitting area). Of course during the day the windows could be opened but that was not possible at night.
I think that advertising for hotels should make it clear that the air conditioning is available only at the management's discretion
James
Stayed 7 nights in Apr 2025