My spouse and I came to visit Portugal for a few days and booked a room with a bed for two plus studio space. On our first day, the room felt a bit warm, but we assumed it was just the weather, as we’re from New York and not used to warmer climates. We dealt with the heat that night.
The next morning, when I spoke to reception about the temperature, they suggested it was likely because I wasn’t using the thermostat properly. However, the following night, the temperature in the room reached 30°C (over 86°F). We were boiling, so we repeatedly asked them to check, and they finally responded around 3:30 AM. After realizing we weren’t lying, they moved us to a different room with a smaller bed, just for the night.
The next day, after barely an hour of sleep, we returned to find we had been moved to a third room within 48 hours. Upon entering, we immediately noticed a large amount of period stains and blood on the toilet seat. When we asked for it to be cleaned, they questioned whether we had made the mess.
Time and time again, whenever an issue arose, rather than apologizing, they questioned what we had done wrong. There was not a single apology from any member of the management or housekeeping, nor any offer of compensation. The free wine they gave us was left in a room that was boiling, so we couldn’t even enjoy it. When we were checking out the elevator did not work. We had to carry our luggage’s down the stairs. Till our check out no one apologized!