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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property

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Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Lobby
Lobby
Property amenity
Dining

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Breakfast included
  • 24/7 front desk
  • Pet friendly
  • Air conditioning
$73
includes taxes & fees
Nov 20 - Nov 21

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Destiny USA
    ‪3 min drive‬
  • Place, St. Joseph’s Health Amphitheater at Lakeview
    ‪8 min drive‬
  • Place, New York State Fairgrounds
    ‪9 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

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About this property

Randolph House Hotel, Trademark Collection by Wyndham

3-star Liverpool hotel with free breakfast
A 24-hour fitness center, a 24-hour business center, and a microwave in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite. Housekeeping is available on request.
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and 3 meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 30000 square feet (2700 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Complimentary uncovered self parking is available on site, along with a car charging station.

Randolph House Hotel, Trademark Collection by Wyndham is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to November 30 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day (maximum USD 500.00 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.00 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Reviews

Randolph House Hotel, Trademark Collection by Wyndham Reviews

6.6

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 249 out of 1016 reviews
Rating 8 - Good. 236 out of 1016 reviews
Rating 6 - Okay. 198 out of 1016 reviews
Rating 4 - Poor. 165 out of 1016 reviews
Rating 2 - Terrible. 168 out of 1016 reviews

Reviews

4/10 Poor

Kristen

Traveled with partner
Disliked: Amenities
The pre-registration was a waste of time as they required me to do the same paperwork again. Staff had ear buds in during check in. Plus I had to give them my credit card again even though I had already paid. There was no hot water in the morning 6am and no one at the desk to report it to. Hotel was poorly identified, no markings on the building, one small road sign. Had the air of a building ready for demo, nothing on walls. The residence was clean but dated.
Stayed 1 night in Jul 2025

6/10 Okay

Ann, PUNTA GORDA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First room had no internet access; switched rooms.
Stayed 1 night in Aug 2025

4/10 Poor

Julie

Disliked: Cleanliness, property conditions & facilities
The building needs upgrades.
Stayed 1 night in Aug 2025

8/10 Good

Jody

Traveled with family
Liked: Cleanliness, staff & service
This property is going through a renovation so all of the amenities weren’t available. Breakfast was very limited. Our room had a portable a/c unit that was very noisy. We felt it was worth what we paid for.
Stayed 1 night in Jul 2025

10/10 Excellent

Katherine

Stayed 3 nights in Jul 2025

2/10 Terrible

Alexsis

Stayed 1 night in Jul 2025

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel overall was worth the money paid. Staff was friendly and efficient; rooms were clean and well appointed. The beds were super comfortable... but small. They would be much better suited for 1 person than 2 as suggested. I would definitely recommend this hotel, but check the bed size when booking and make sure it will be adequate for your needs.
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Ina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was an absolute amazing success. Thank for your hospitality.
Stayed 3 nights in Jul 2025

8/10 Good

Carol

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Neil, Guelph

Disliked: Property conditions & facilities
Pool out of order (the only reason we booked). Vending machines out of order. Bathroom tiny and dirty. Shower drain clogged. No breakfast which is unusual for hotels at this rate.
Stayed 1 night in Aug 2025

6/10 Okay

Barry

Traveled with family
Liked: Cleanliness
Older hotel which needs updating. Close to the Thruway and ample parking on-site
Stayed 1 night in Aug 2025

4/10 Poor

Bobby

Disliked: Staff & service
Had my room moved 3 times
Stayed 1 night in Jul 2025

8/10 Good

deanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again and recommend it to others
Stayed 5 nights in Jul 2025

8/10 Good

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Summer

Stayed 1 night in Jul 2025

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

2/10 Terrible

PJ

Disliked: Staff & service, property conditions & facilities, room comfort

Disastrous stay at the Randolph House Hotel

I should have known from the start, took a half hour to check in. Had to change room 3 times. Stayed at hotel several years before, was great. Apparently closed for several years and then new owners. Opened three months, was not ready to open. No hot water, no AC in first Room. Second room AC broke in middle of night, water did not drain. Asked manager several times to have it fixed and my room cleaned during the day. Assured it would be taken care of, and upon arriving ack at 9:00 PM, nothing had been done, not even cleaned so I was forced to change rooms again. It was the worse stay I have ever had in a hotel room, and then it took a half hour to check out because they couldn't print up a receipt. I must admit, I expected an apology from the manager, or something done on my bill. However, the manager avoided me on the day after she had said things would be fixed, but were not.
Stayed 6 nights in Jul 2025

2/10 Terrible

Emaan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t think they clean the room.

overall the room was fine until I dropped something on the floor, which went under the bed when I looked under the bed there was a dirty sock and used cups, which got me thinking if they cleaned the room at all
Stayed 1 night in Jul 2025

6/10 Okay

Aaron

Traveled with family
No wifi in our room.
Stayed 1 night in Jul 2025

10/10 Excellent

Larry, newark

Stayed 1 night in Jul 2025

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall this property was fine, the other issues I had were the doors to the room did not shut properly and I had a hard time locking them. You had to put the door handle in the upright position for it to be fully closed and locked, and it took a lot to do that. Also, the bathroom door did not shut all the way and the shower filled with water at the bottom while in it. Overall, a nice, quiet property that suited our needs.
Stayed 1 night in Jul 2025

6/10 Okay

ROBERTO

Liked: Staff & service
It’s not updated. Looks old and smelly. But, Now I understand why it was very cheap and btw, It was a quick and last minute booking.
Stayed 1 night in Jul 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Was a very convenient stay! Affordable
Stayed 1 night in Jul 2025

8/10 Good

SRINIVASAN

Liked: Cleanliness, staff & service
No prominent signboard identifying the hotel name. It was a bit difficult to locate the check in area.
Stayed 1 night in Jul 2025