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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property

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Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Property amenity
Lobby
Dining
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Pet friendly
$82
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Lake Onondaga
    ‪16 min walk‬
  • Place, Sainte Marie among the Iroquois
    ‪1 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

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About this property

Randolph House Hotel, Trademark Collection by Wyndham

3-star Liverpool hotel with free breakfast
A 24-hour fitness center, a 24-hour business center, and a microwave in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite. Housekeeping is available on request.
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and 3 meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 30000 square feet (2700 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Complimentary uncovered self parking is available on site, along with a car charging station.

Randolph House Hotel, Trademark Collection by Wyndham is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to December 15 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day (maximum USD 500.00 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.00 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Reviews

Randolph House Hotel, Trademark Collection by Wyndham Reviews

6.6

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 245 out of 1006 reviews
Rating 8 - Good. 226 out of 1006 reviews
Rating 6 - Okay. 200 out of 1006 reviews
Rating 4 - Poor. 165 out of 1006 reviews
Rating 2 - Terrible. 170 out of 1006 reviews

Reviews

10/10 Excellent

McKenzie

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the reception and the pup!
Stayed 1 night in Aug 2025

10/10 Excellent

Rohit

Stayed 1 night in Aug 2025

8/10 Good

Lynne

Stayed 1 night in Aug 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Alexis Fuentes, San Juan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel needs a complete overhaul, and there’s no outside lighting. It looks like an abandoned property. The rooms are very outdated.
Stayed 4 nights in Aug 2025

2/10 Terrible

Joseph

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Checked in on Friday and checked out on Monday morning. Never had our bed sheets changed nor did we ever get clean towels the entire 3 days!!!!! Had to use the same dirty and wet towels for all three days!!!! Maids never entered our room once the entire stay. When checking out desk person said they were under staffed because all the maids was quitting. Said I should come to desk every day with old towels and sheets and ask for new ones, and then go do everything myself because they are understaffed. Absolutely ridiculous at check in too. They have me a complimentary 1PM check in on Friday but didn’t actually check me in until 3PM. Desk lady said rooms were not ready because they were understaffed with maids. It was a horrible experience and they refused to lower my bill at checkout. Never again!!!! Expedia should refund me a portion of the bill for the terrible experience! How Expedia can recommend this hotel I’ll never know!!
Stayed 3 nights in Aug 2025

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very reasonably priced option in the Syracuse University area. The staff was very friendly and responsive. It looks like they are renovating and starting to update rooms to improve the experience.
Stayed 1 night in Aug 2025

6/10 Okay

James

Disliked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but nice
Stayed 3 nights in Aug 2025

10/10 Excellent

Mike, Brooklyn

Stayed 2 nights in Aug 2025

6/10 Okay

Gina

Liked: Staff & service
Disliked: Property conditions & facilities

Needs updating

Hotel need many updates and repairs
Stayed 1 night in Aug 2025

2/10 Terrible

Ana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
et the standards I expected. The facilities were noticeably dirty, and there was a clear shortage of staff to handle room cleaning. During my 2 nights stay, my room was not cleaned, and the towels were never replaced. This lack of basic housekeeping service was very inconvenient.
Stayed 2 nights in Aug 2025

4/10 Poor

Christine

Traveled with family
Disliked: Cleanliness, amenities
The hotel is being renovated, and we were clearly in the not renovated part. I was surprised to see a portable air conditioner in the room… The shower in our room did not drain properly and left residue when it did finally drain which was gross. Breakfast in the morning was almost nonexistent at 9:30 when the breakfast is supposed to go to 10 AM there was nothing hot left only continental items. Coffee wasn’t refilled either. It’s fine if you’re visiting your kid and are only staying one night, but I would not recommend this for any more than that.
Stayed 1 night in Aug 2025

4/10 Poor

Sophie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Rosa

Wifi not working and the elevator
Stayed 1 night in Aug 2025

2/10 Terrible

Megan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Megan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at the hotel we were told that they had no hot water, and if we wanted to cancel our book and get a refund we could. So we explained that we would like to cancel and we were informed that we had to go through Expedia to do this. Unfortunately, after multiple tries, exepida weren't able to obtain an approval from the property manager to waive the fee even though we were told by the staff we would get a refund. I have never had any issues with a hotel up til this booking. I do no recommend staying here with them being so dishonest.
Stayed 1 night in Aug 2025

10/10 Excellent

Robert, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and super comfortable
Stayed 1 night in Aug 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Russell was so friendly and accommodating at check in. A nice welcome after traveling for 5 hours.
Stayed 1 night in Aug 2025

2/10 Terrible

George

Traveled with partner
Disliked: Amenities
It is a work in progress. But its current condition is bad. We stayed here only because all other hotels in the area were very expensive (SU students arriving and beginning of NYS Fair).
Stayed 3 nights in Aug 2025

2/10 Terrible

GRACE

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water. Dirty bedding. Torn couch. Dangling electronic. No safety lock. Portable ac and duct in room. They took my money for the entire booking even though I left in one hour due to the deplorable conditions. Expedia should not list them. Wyndham should be beyond embarrassed.
Stayed 5 nights in Aug 2025

6/10 Okay

Jennifer, Syracuse

Traveled with partner
Liked: Staff & service, amenities
There's a little work to be done. Staff was lovely and accommodating.
Stayed 1 night in Aug 2025

6/10 Okay

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Russell at front desk was swamped & over worked. There should be someone available when you know it’s going to be busy. I felt really bad for him
Stayed 1 night in Aug 2025

4/10 Poor

John

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bath tub was cracked drain was clogged portable AC unit in the room.
Stayed 1 night in Aug 2025

10/10 Excellent

aubri

Stayed 1 night in Jun 2025