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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property

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Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Deluxe Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace
Lobby
Lobby
Property amenity

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Bar
  • Parking available
  • Gym
  • Housekeeping

Explore the area

Map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Destiny USA
    ‪5 min drive‬
  • New York State Fairgrounds
    ‪11 min drive‬
  • St. Joseph’s Health Amphitheater at Lakeview
    ‪13 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Best Western The Inn At The Fairgrounds

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
3.9 out of 5, Good, (1000)
The price is $155
per night
$178 total
includes taxes & fees
May 8 - May 9
Best Western The Inn At The Fairgrounds

About this property

Randolph House Hotel, Trademark Collection by Wyndham

3-star Liverpool hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Randolph House Hotel, Trademark Collection by Wyndham features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. Event facilities measuring 30000 square feet (2700 square meters) include conference space. This business-friendly hotel also offers a terrace, barbecue grills, and a vending machine. Complimentary uncovered self parking is available on site, along with a car charging station.

Randolph House Hotel, Trademark Collection by Wyndham is a smoke-free property.

The Salt House - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.
The Lounge - This bar specializes in American cuisine and serves breakfast and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Lounge
  • The Salt House

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 30,000 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In a state park
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Randolph House Hotel, Trademark Collection by Wyndham Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 183 out of 616 reviews
Rating 8 - Good. 217 out of 616 reviews
Rating 6 - Okay. 110 out of 616 reviews
Rating 4 - Poor. 66 out of 616 reviews
Rating 2 - Terrible. 40 out of 616 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Adalynn

Stayed 1 night in Jul 2022

10/10 Excellent

anthony

Business traveler
Liked: Cleanliness, staff & service, amenities
Great staff and excellent restaurant

2/10 Terrible

Nofal

8/10 Good

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to thruway.

10/10 Excellent

Nadene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect

4/10 Poor

Carol

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Keep driving.

Reserved here cause there was a pool. Pool was closed. Stayed 2night and room was never cleaned.
Stayed 1 night in Nov 2022

4/10 Poor

Susan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Disappointed, but have been to worse.

There were no personals in the bathroom on arrival, not even hand soap, then found a hair on the floor and in the shower. Finally called for a new room when I pulled the sheet back and found crumbs! New room was better...it was clean, had a fridge, had personals...but we could not turn the temp down enough to be comfortable. Even my kids that are usually cold were overheated. Outdoor signage was also very poor!!
Crumbs....
Stayed 2 nights in Nov 2022

8/10 Good

Phyllis

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Good hotel tainted by the laundry

Most of our stay was fine, except for whoever is doing the laundry. We had 2 rooms. In our room the bath mat had two brown stains on it and a towel had a small red stain. In the other room there were stains on the sheets and pillowcases. We were staying at the hotel to see a Syracuse football game which started at 8:00. We did not get back to the hotel until 11:00. We approached the front desk after the football game and the front desk person (a male) was very apologetic and worked quickly to get us different sheets. Another employee who was leaving her shift, upon walking out complained to another employee about us wanting different sheets a 11 at night. My son was coming from his car and heard the conversation. My son told the front desk person who was again very apologetic and said he would tell the manager who would be working the next day .Nothing more was said to us or done from the manager.
Stayed 1 night in Nov 2022

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Jessica

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Carpet had not been vaccuumed and there were visible crumbs everywhere. Made us wonder what else had not been cleaned. But it was too late in the evening to request a maid to clean it.
Stayed 2 nights in Oct 2022

8/10 Good

Whittaker

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Dirty carpet everywhere including the elevators.
Stayed 2 nights in Oct 2022

10/10 Excellent

david

Stayed 2 nights in Oct 2022

10/10 Excellent

sean

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Phalkun

Traveled with family
Liked: Staff & service
Disliked: Amenities
It was huge but even after I called the night before to make sure the pool would be open, but when we got there the desk clerk told me the pool was closed for maintenance. They refunded my money but I had to find another hotel with a pool which ended up costing double what i was refunded .
Stayed 1 night in Oct 2022

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Klaudia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stopped over on the way to Buffalo. It was clean, convenient and staff was very pleasant. No issues and fast check-in, check-out.
Stayed 1 night in Oct 2022

8/10 Good

Xiao

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
it's generally ok hotel. room is neat and clean. just need to update the carpet, which is old and dirty.
Stayed 1 night in Oct 2022

6/10 Okay

Pamela

Disliked: Amenities, property conditions & facilities
We couldn't get a receipt b/c they said it would come thru you - which we would like. They had a convention and the area got really dirty. We had kids running around over our room until like 10 PM. A couple of lights did not work in our room, the bathroom is super small, no shower cap and the TV remote was a challenge to work. New battery needed maybe. Not a great place.
Stayed 1 night in Oct 2022

4/10 Poor

Prince

Disliked: Cleanliness, staff & service, property conditions & facilities

Find a better Hotel in the Area

The bedsheets were not changed from the previous day, and you could smell the odor. The previous consumer left food items in the refrigerator that the hotel staff did not remove. I still have not received my email receipt from checking out because their system was down. I checked out 5 AM on October 10 and I hope I wasn’t forgotten and charged a late fee.
Stayed 2 nights in Oct 2022

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay in hotels often and when I was checking in the manager remembered me. That felt really good to be acknowledged.
Stayed 1 night in Oct 2022

4/10 Poor

David

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Housekeeping didn’t clean our room or provide fresh towels during two night stay. Large wedding in hotel that weekend. Bartender and chef provided excellent service. Food was great! No refrigerator in room.
Stayed 2 nights in Oct 2022

2/10 Terrible

takoya

Stayed 1 night in Sep 2022

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great food

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality hotel

Good budget hotel, excellent food large portions
Stayed 1 night in Oct 2022