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Best Western London Queens Crystal Palace Hotel

3.0 star property

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In-room safe, blackout drapes, soundproofing, iron/ironing board
Standard Room, 1 Twin Bed, Non Smoking | Exterior
In-room safe, blackout drapes, soundproofing, iron/ironing board
Reception
Lobby sitting area

Reviews

5.6 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
122 Church Road, London, ENG, SE19 2UG
  • Crystal Palace Park
    ‪9 min walk‬
  • Selhurst Park Stadium
    ‪3 min drive‬
  • Big Ben
    ‪20 min drive‬
  • London (LHR-Heathrow)
    ‪71 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 King Bed, Non Smoking, Jetted Tub

Superior Suite, 1 King Bed, Non Smoking, Jetted Tub | In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, 1 Double Bed, Non Smoking

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, 2 Twin Beds, Non Smoking

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 3 Twin Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, 3 Twin Beds, Non Smoking

  • 237 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, Multiple Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, Multiple Beds, Non Smoking

  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 Twin Bed, Non Smoking

  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Apartment, 1 Twin Bed, Non Smoking, Kitchenette

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Apartment, 1 Twin Bed, Non Smoking, Kitchenette

  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, Multiple Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, Multiple Beds, Non Smoking

  • 237 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Apartment, 2 Twin Beds, Non Smoking, Kitchenette

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Apartment, 2 Twin Beds, Non Smoking, Kitchenette

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 3 Twin Beds, Non Smoking, No Windows

Standard Room, 3 Twin Beds, Non Smoking, No Windows | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 3 Twin Beds, Non Smoking, No Windows

  • Sleeps 3
  • 3 Twin Beds

Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 3 Twin Beds, Non Smoking

  • 215 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Twin Beds, Non Smoking

  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

  • 151 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About this property

Best Western London Queens Crystal Palace Hotel

3-star hotel in Crystal Palace
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Other amenities include a 24-hour business center, self parking, and dry cleaning.
Best Western London Queens Crystal Palace Hotel offers 334 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions are featured in guestrooms.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a 24-hour business center and meeting rooms.

This Victorian hotel also offers multilingual staff, dry cleaning/laundry services, and a front-desk safe. Onsite parking is available (surcharge).

Best Western London Queens Crystal Palace Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7 AM and 10 AM and on weekends between 7:30 AM and 10:30 AM.
PizzaPolli Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
PizzaPolli - Onsite lobby lounge. Open daily.
There is no third venue - Onsite bistro. Open daily.

Languages

English, Hindi, Romanian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • PizzaPolli
  • PizzaPolli Restaurant
  • there is no third venue

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • Elevator

More

  • 2 buildings
  • 4 floors
  • Built in 1854
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: GBP 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Euro Queens Hotel London
Euro Queens Hotel
Euro Queens London
Euro Queens
Queens Hotel Crystal Palace
Euro Hotel Queens London, England
Euro Queens Hotel London, England
Best Western London Queens Crystal Palace
Best London Queens Crystal
Best Western London Queens Crystal Palace Hotel Hotel
Best Western London Queens Crystal Palace Hotel London
Best Western London Queens Crystal Palace Hotel Hotel London

Best Western London Queens Crystal Palace Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 79 out of 758 reviews
Rating 8 - Good. 158 out of 758 reviews
Rating 6 - Okay. 213 out of 758 reviews
Rating 4 - Poor. 139 out of 758 reviews
Rating 2 - Terrible. 169 out of 758 reviews

6.4/10

Cleanliness

6.0/10

Staff & service

3.4/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They never cleaned our room during our 5 night stay. The breakfast costs money and literally only consists of muffins. And our room was in a basement area 6 flights of stairs down with no elevator
Stayed 5 nights in Jul 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’every basic accommodations but clean and felt safe and secure. The rooms were very loud.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The hotel is pretty good for a short stay visiting London - this is our third visit. The amenities could be slightly improved with regard to drinks and snacks. All in all nothing to complain about
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Hotel is freezing with only a fan heater. No iron even though it said it is available on the website.
Stayed 1 night in Jan 2019

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jan 2019

6/10 Okay

Ian

Disliked: Property conditions & facilities
Best western hotel Crystal Palace .
Room was fine. Hotel appears to be in a state of semi refurbishment. Corridors were grotty and just not nice. Decor not great. Noisy at nighttime . It suited us for convenience so would probably stay again for the price. I wouldn’t pay more than fifty quid a night fir a room .
Stayed 3 nights in Jan 2019

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated
Nice hotel, all newly renovated. Room was small and quite tight to move around the bed, but was adequate and had all the essentials and a nice comfortable bed. Good location, just a short walk to the train station with direct trains into central London. Chargeable parking onsite, but not many spaces. Free wifi throughout the hotel. Bar and pizza restaurant on site.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

MANZIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room we were given first was so small for 3 people you would’ve had to climb over each other to get into bed,( room 116 )i requested a different room and was given room 153 which was bigger and ok. Room was very clean. Breakfast was plated and very enjoyable.
Stayed 2 nights in Jan 2019

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

6/10 Okay

Steve

Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Dave

Liked: Staff & service, property conditions & facilities, room comfort
Euro palace Hotel.
Not a bad hotel. Rooms good, beds lovely and comfortable. Got a really good night's sleep. Will definitely stay there again.
Stayed 1 night in Jan 2019

2/10 Terrible

Concepcion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality
First night we recieved a hard time to open the doors. When finally got the door opened, we then encountered that there were already people staying in that room. The hotel was under construction, and there was constant noise in the middle of the night. Employees were very disorganized, even to ask for simple things at reseption it would be a very long wait. It was around 30 min from the citycenter.
Stayed 4 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Checking in was at 2.00 pm, which I was not happy with. Staff on reception had basic skills when trying to book us in. Not happy with having to pay for parking and breakfast, where as with other hotels are more accommodating. I have stayed in Best Westerns in the past which are far better then this one. When I booked the rooms, I would expect them to be next to each other or somewhere close and not one room one end of the hotel and the other room the far end. Booked two twin rooms and gave us a twin room and a double, which was cold and smelly. It had a gap in the sash window you could put your fingers between. Overall, not up to expectations and very disappointing. Will not be recommending this hotel to anyone in future.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Light failure when kettle turned on.No repair for more than half an hour.Room cold on entry
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Horrible property! There was construction due to renovations during early mornings and late nights. It was very difficult to sleep due to the noise levels. It was also dangerous to walk around because of all the hazardous equipment laying around. The cleanliness of the air was horrible due to dust and the scent of paint everywhere. I would not suggest this hotel to anyone!
Stayed 3 nights in Dec 2018

8/10 Good

Olakunle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Peter

Liked: Cleanliness
The facilities are fine but the room was tiny. There is no way a couple would be comfortable. The bathroom was good and the bed confortable. The publiv areas and corridors belong in a flop house.
Stayed 1 night in Dec 2018

10/10 Excellent

Kai Even

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was lovely. The hotel has just been refurbished and the room I stayed in was in mint condition with everything I expected to find. The staff was very helpful and always present. Also the local area is great if you don't feel like going into the city centre one day, good dining and shopping amenities along with some nice parks. Easily connected to the rest of the city by bus and train.
Stayed 4 nights in Nov 2018