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Best Western Palm Hotel

4.0 star property

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December 2024
January 2025

Photo gallery for Best Western Palm Hotel

Premium bedding, in-room safe, desk, iron/ironing board
Restaurant
Exterior
Meeting facility
Restaurant

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Pet friendly

Explore the area

Map
64-76 Hendon Way, London, England, NW2 2NL
  • Hampstead Heath
    18 min walk
  • Brent Cross Shopping Centre
    3 min drive
  • Regent's Park
    9 min drive
  • London (LHR-Heathrow)
    43 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Twin Beds, Non Smoking

  • 129 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 3 Twin Beds, Non Smoking

  • 129 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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Exterior

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The price is $221
per night
$266 total
includes taxes & fees
Jan 1 - Jan 2
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About this property

Best Western Palm Hotel

4-star hotel in Cricklewood
A fitness center, a bar/lounge, and conference space are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Best Western Palm Hotel offers 101 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Best Western Palm Hotel features a fitness center, tour/ticket assistance, and complimentary newspapers in the lobby. Public areas are equipped with complimentary wireless Internet access. A bar/lounge is on site where guests can unwind with a drink. A train station pick-up service and a train station drop-off service are complimentary for guests. This business-friendly hotel also offers laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Palm Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning.
Bar - Onsite bar. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Bulgarian, Chinese (Mandarin), English, French, Greek, Hebrew, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour train station pick-up and drop-off shuttle
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available for a fee: GBP 12.95 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Bar

Things to do

  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.95 for adults and GBP 7.50 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Hotel Palm
Best Western Palm
Best Western Palm Hotel
Best Western Palm Hotel London
Best Western Palm London
Palm Best Western
Palm Best Western Hotel
Palm Hotel Best Western
BEST WESTERN Palm Hotel London, England
Palm Hotel London
Best Western Palm Hotel London
Best Western Palm Hotel Hotel
Best Western Palm Hotel London
Best Western Palm Hotel Hotel London

Best Western Palm Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 233 out of 762 reviews" "
Rating 8 - Good. 339 out of 762 reviews" "
Rating 6 - Okay. 118 out of 762 reviews" "
Rating 4 - Poor. 46 out of 762 reviews" "
Rating 2 - Terrible. 26 out of 762 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

ramin

Disliked: Staff & service
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel service and the staff where polite and friendly, ready to help
Stayed 2 nights in Aug 2020

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Fantastic stay. Clean, spacious room for myself, husband and 3 dogs. Brilliant Covid precautions. Air conditioning and Sky in the room, comfy bed. Very helpful staff.
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

jeanpierre, Embrach zurich

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
welcome stuff were good and ready to help. service
Stayed 3 nights in Jul 2020

4/10 Poor

Paula

Business traveler
Disliked: Property conditions & facilities, room comfort
not as sold
Room was not like the photos, it was old and tired. The mattress had lumps and I had a terrible nights sleep.location not that great for single female when no room service or food available in hotel.
Stayed 1 night in Jul 2020

10/10 Excellent

Oreke, London

Business traveler
Liked: Cleanliness
Very friendly and professional staff. Great location as well.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
The best thing about this hotel is that the parking is free. You are free to leave your car and travel London via the underground. The nearest tube station is about 15 min walk. The hotel is basic but I went during the COVID 19 crisis therefore giving everything the benefit of doubt
Stayed 3 nights in Jul 2020

10/10 Excellent

M, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to check in. Helpful staff. Definitely return
Stayed 1 night in Jul 2020

10/10 Excellent

Bipin, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
helpful staff, room was good, location for transport
Stayed 1 night in Jul 2020

8/10 Good

O

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

8/10 Good

Caine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very convenient to public transport. Room was clean and comfortable. Only complaint was there was a slight smell in the bathroom. There was a good choice for breakfast.
Stayed 6 nights in Mar 2020

2/10 Terrible

Simon

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before, great place and the staff are excellent
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to visit Alexandra Palace (15/20 min drive) has a free shuttle service to nearest tube. Has parking too which is rare (not loads of spaces but we got one).
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the tea kettle and the local wildlife I could hear at night.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Imran

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Decent for price
Room was as expected for a Exec room. The bathroom had the most awful smell of damp.
Stayed 1 night in Feb 2020

10/10 Excellent

Evelyn, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My brother and I stayed here for a week! The friendly was very nice & accommodating. Check in wasnt until 2 pm and we arrived there at 12pm after a 7 hour flight and 1 hour and 15 minuted tube/bus commute from heathrow airport, & they let us go into our room. When we checkedout, they also stored our bags for us. I have nothing bad to say about the property. If you are vacationing in London, just be aware that the hotel is a bit far from the touristy things, but luckily the public transportation is all close bye. The 113 toward Oxford Circus is located in from of the hotel & is easy to take to tourist spots like Camden Market. The 260 is around the corner that takes you to Golders Green station (where the tubes) are location. So I’m the hotel was located near public transportation. Overall, very nice staff and clean hotel. We loved coming home after a long day of walking to a clean room and nicely made beds.
Stayed 6 nights in Jan 2020

6/10 Okay

Imran

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room for improvement
The hotel itself is lovely, and the room was nice. The Executive double was smaller than I realised. The breakfast was amazing and delivered to the room! The service has some room for improvement as I mentioned there was only 1 bathrobe, but a second was not delivered. The shower was a bit tired as the holder didn’t work any longer. The mini fridge didn’t get replenished and neither did the toiletries for the 2nd night. Road noise is a nuisance! Overall a pleasant stay.
Stayed 2 nights in Jan 2020

6/10 Okay

Adam

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Lozza

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and superb care given to my small dog
Stayed 1 night in Dec 2019

2/10 Terrible

George

Disliked: Staff & service, property conditions & facilities, room comfort
Horror
On booking no indication that there was an all night party going on. At check in no mention. We were accommodated directly above where the party took place. Very very loud and bass shaking and rattling the room and surrounds. The music and noise went on to after 3.00am. I am not sure that I will be using a model that I pay upfront In future as I wasn’t able to check out. To add insult to injury I was asked at the reception if I had a good stay!!!
Stayed 1 night in Dec 2019