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COMO Metropolitan London

5.0 star property

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Photo gallery for COMO Metropolitan London

Terrace/patio
Premium bedding, minibar, in-room safe, desk
Lobby lounge
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Parking available
  • Gym
  • Room service
  • Breakfast available

Explore the area

Map
19 Old Park Lane, London, England, W1K 1LB
  • Piccadilly
    ‪3 min walk‬
  • Hyde Park
    ‪3 min walk‬
  • Hyde Park Corner
    ‪5 min walk‬
  • London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Room, Park View (Metropolitan Park, 4)

Room, Park View (Metropolitan Park, 4) | Premium bedding, minibar, in-room safe, desk

Room, Park View (Metropolitan Park, 4)

  • 353 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (City, 2)

Deluxe Room (City, 2) | Exterior

Deluxe Room (City, 2)

  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms (Brick Street Residence)

Deluxe Apartment, 2 Bedrooms (Brick Street Residence) | Premium bedding, minibar, in-room safe, desk

Deluxe Apartment, 2 Bedrooms (Brick Street Residence)

  • 1130 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite (Metropolitan, 9)

Suite (Metropolitan, 9) | Premium bedding, minibar, in-room safe, desk

Suite (Metropolitan, 9)

  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse (Penthouse Suite,10)

Penthouse (Penthouse Suite,10) | Premium bedding, minibar, in-room safe, desk

Penthouse (Penthouse Suite,10)

  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (City, 5)

Junior Suite (City, 5) | Premium bedding, minibar, in-room safe, desk

Junior Suite (City, 5)

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms (Residence)

Premium bedding, minibar, in-room safe, desk

Apartment, 2 Bedrooms (Residence)

  • 1130 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for City Suite (7)

City Suite (7) | Premium bedding, minibar, in-room safe, desk

City Suite (7)

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for City Room (Metropolitan, 3)

City Room (Metropolitan, 3) | Premium bedding, minibar, in-room safe, desk

City Room (Metropolitan, 3)

  • 353 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Park View (8)

Suite, Park View (8) | Premium bedding, minibar, in-room safe, desk

Suite, Park View (8)

  • 503 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Park View (6)

Junior Suite, Park View (6) | Premium bedding, minibar, in-room safe, desk

Junior Suite, Park View (6)

  • 375 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

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About this property

COMO Metropolitan London

5-star hotel in London City Centre
A full-service spa, a restaurant, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite.
COMO Metropolitan London offers 144 air-conditioned accommodations with DVD players and minibars. Beds feature premium bedding. Televisions come with cable channels, video-game consoles, and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

COMO Shambhala has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
In addition to a full-service spa, COMO Metropolitan London features a steam room and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 5-star property offers access to meeting rooms and limo/town car service. This luxury hotel also offers spa services, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station.

COMO Metropolitan London has designated areas for smoking.

English breakfasts are available for a surcharge between 7 AM and 10:30 AM on weekdays.
NOBU - This restaurant serves lunch and dinner. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (GBP 50 per day)
  • Valet parking on site (GBP 50 per day)

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends; GBP 38 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • NOBU

Things to do

  • 24-hour gym
  • Full-service spa
  • Steam room

Family friendly

  • DVD player
  • Free crib
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • 10 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Pay movies
  • TV with cable channels
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.
Check-in and check-out times differ for the 2 Bedroom Apartment; check-in is at 4 PM, check-out is at 10 AM.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 26:
  • Spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 90.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 38 per person
  • Self parking fee: GBP 50 per day
  • Valet parking fee: GBP 50.00 per day
  • Rollaway bed fee: GBP 90.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place a credit card authorization for the first night's stay prior to arrival for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Metropolitan Hotel London
Metropolitan COMO
Metropolitan COMO Hotel
Metropolitan COMO Hotel London
Metropolitan COMO London
COMO Metropolitan London Hotel
COMO Metropolitan London London
COMO Metropolitan London Hotel London

COMO Metropolitan London Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 520 out of 762 reviews
Rating 8 - Good. 175 out of 762 reviews
Rating 6 - Okay. 36 out of 762 reviews
Rating 4 - Poor. 17 out of 762 reviews
Rating 2 - Terrible. 14 out of 762 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Overall the stay was okay. We went for our anniversay and stayed one night. The hotel was great in accommodating wheelchair needs. However, we had mentioned we do not drink and for some reason they switched the complimentary wine with another wine. This was corrected after we pointed it out. The room was overall good but not amazing as we expected for the price and location, in particular the bathroom. While the general staff were fantastic we had major issues at breakfast. Service was exceptionally slow and every single guest (it was easy to hear) was complaining about the service. Again, not what you expect for the price. Spa services were fantastic and would thoroughly recommend them.
Stayed 1 night in Oct 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Cosmopolitan-- Shambhala products in bathroom are amazing but I miss the Met Bar!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Metropolitan is sleek, modern and clean.
Stayed 1 night in Nov 2024

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Trip!
Had a fantastic stay at The Como...concierge person were excellent!!
Stayed 4 nights in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and good location
Stayed 1 night in Oct 2024

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that outlets are within walking distance, offer of spa, restaurant and bar. However would have preffered buffet style breakfast. I personally like the location however, being cornered by hotels is a personal preference that I am not most comfortable with - however, I was aware of this. Overall, excellent experience at the property
Stayed 2 nights in Oct 2024

10/10 Excellent

GAVIN, Malibu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well appointed rooms and very attentive/ helpful staff
Stayed 2 nights in Oct 2024

10/10 Excellent

THAFER, orlanid

Liked: Cleanliness, staff & service, amenities
All great location . Staff . Room
Stayed 2 nights in Sep 2024

10/10 Excellent

KellyAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be staying here again :D
Stayed 1 night in Oct 2024

10/10 Excellent

James, Chevy Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Mai

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive, food options were healthy and filling, gym facilities were great
Stayed 3 nights in Sep 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities
Positives: - Staff were all super friendly and attentive, very easy to get help with anything (including my request for a top sheet!) - Room service was very thorough every day - Bed was comfy and the room was spacious - Really liked the cubby for luggage - Location was great (close to Hyde Park, 20m walk to Marylebone, short walk to the tube) - Laundry service was great - Didn't get a chance to work out, but the gym had adequate equipment for strength (bench/rack) and cardio Negatives: - Was woken up early the first two days due to loud banging from maintenance on the building; they easily moved me to a different room, but I wish it would have been offered proactively, especially since I had to pack and unpack all of my stuff to move rooms - Foam pillows were underwhelming - No USB-C charging, and no chargers next to the bed - Tub drained slowly and the drain would close whenever you stepped on it, and the glass "door" on the tub was challenging to open/close due to the rubber seal deteriorating - TV didn't work - Breakfast was mediocre given the price - 15gbp "service charge rooms" fee each night Overall: I enjoyed staying at the Como, and it ended up being a nice place to relax after some very long days exploring London. I just wish the facilities were a little more modern.
Stayed 6 nights in Sep 2024

10/10 Excellent

Campos

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greated by Vishwa who was always helpful . Excellent host
Stayed 4 nights in Sep 2024

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, always Always willing to please and solve my requirements.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
modern, clean, great staff,
Stayed 1 night in Sep 2024

10/10 Excellent

Darren

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Try the COMO Halkin instead.
I used to love staying at this property. Location is great. However the service has deteriorated unfortunately. Found the room DND light not working properly. They corrected with a sign which was perfect for me. But then they never came by to replenish with fresh bottle water even when sign was off and not even during normal room cleaning. So I had no bottled water. The sink drain was not working correctly. The tub/shower drain was not working properly. They fixed both upon my request, but for this level of hotel, it should have been right without me requesting. The room is starting to show its age due to wear on the carpet and such. I am going back to London in a few days and based upon this stay I already booked to go to the Sheraton Grand rather than back to COMO Metropolitan.
Stayed 2 nights in Aug 2024

8/10 Good

Meshal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was too expensive, the elevator was broke, they have limited quantities of iron.
Stayed 11 nights in Aug 2024

10/10 Excellent

Mark, Boca Raton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was great. The room; the service; the location - all are great. When I return to London, this will be my hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shobha

Stayed 1 night in Jul 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Francene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Beautiful boutique hotel in Mayfair, one of the best neighborhoods in London. Nubu is on the first floor. Spacious and clean rooms.
Stayed 1 night in Jun 2024

6/10 Okay

Marjan

Traveled with partner
The mattress and pillows were uncomfortable Furniture looked old and the price was too high
Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024