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Canopy by Hilton London City

4.0 star property

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Photo gallery for Canopy by Hilton London City

Bar (on property)
Junior Suite, 1 King Bed with Sofa bed | Living area | 49-inch Smart TV with digital channels, TV
Exterior
Lobby
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Pet friendly
  • 24/7 front desk

Explore the area

Map
11-15 Minories St, London, England, EC3N 1AX
  • Tower of London
    ‪6 min walk‬
  • Tower Bridge
    ‪12 min walk‬
  • London Bridge
    ‪16 min walk‬
  • London (LHR-Heathrow)
    ‪43 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed

49-inch Smart TV with digital channels, TV

Junior Suite, 1 King Bed with Sofa bed

  • 291 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 King Bed

49-inch Smart TV with digital channels, TV

Family Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Connecting Rooms)

Family Room, 1 King Bed (Connecting Rooms) | In-room safe, desk, laptop workspace, blackout drapes

Family Room, 1 King Bed (Connecting Rooms)

  • 570 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Suite (Peloton Wellness)

Suite (Peloton Wellness) | In-room safe, desk, laptop workspace, blackout drapes

Suite (Peloton Wellness)

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • 249 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed, Accessible

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed, Accessible

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Twin Beds

Bathroom shower

Twin Room, 2 Twin Beds

  • 249 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Twin Beds, Accessible

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for King Junior Suite

In-room safe, desk, laptop workspace, blackout drapes

King Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite With Sofa

In-room safe, desk, laptop workspace, blackout drapes

Junior King Suite With Sofa

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for FAMILY CONNECTING ROOM

In-room safe, desk, laptop workspace, blackout drapes

FAMILY CONNECTING ROOM

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Twin Beds, Accessible

  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for King Junior Suite

In-room safe, desk, laptop workspace, blackout drapes

King Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

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About this property

Canopy by Hilton London City

4-star hotel in London City Centre
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a snack bar/deli. WiFi in public areas is free. Additionally, 24-hour room service, a meeting room, and concierge services are onsite.
Canopy by Hilton London City offers 340 air-conditioned accommodations with laptop-compatible safes and espresso makers. 49-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. Wireless Internet access is complimentary. This eco-certified hotel also offers a 24-hour fitness center, multilingual staff, and tour/ticket assistance.

Canopy by Hilton London City is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Canopy by Hilton London City has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 24 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (41 inches high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 40.00 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 75 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 24.00 per person
  • Pet fee: GBP 40.00 per pet, per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Canopy by Hilton London City Hotel
Canopy by Hilton London City London
Canopy by Hilton London City Hotel London

Canopy by Hilton London City Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 649 out of 890 reviews
Rating 8 - Good. 167 out of 890 reviews
Rating 6 - Okay. 43 out of 890 reviews
Rating 4 - Poor. 13 out of 890 reviews
Rating 2 - Terrible. 18 out of 890 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a superb stay at this magnificent hotel. We will certainly be staying here again!
Stayed 1 night in Feb 2025

4/10 Poor

eric

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I booked a a room for the night before I arrived as I had an early morning meeting and was arriving at 5 am. I notified the hotel twice once when i booked and again before I flew. As i switched on my phone at Heathrow I was informed that I was being billed as a no show. Arrived at the hotel and took a while and that was fixed. The room was never serviced on the day even though I had paid for it. When i raised it twice - nothing was done. Tried to book a meeting room for 2 days later. Told I needed to send an email two days later after 2 emails I still not had a response from the hotel. In desperation I went back to reception, who contacted the event manager. The answer was "what is your budget for a meeting room for 5 for and hour". When i asked again what is the cost I was told Pound500. Had the meeting else where. The Gym equipment was not working. All in all a miserable stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

JIAQI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 4 nights in Feb 2025

10/10 Excellent

Shourov

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Alistair

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was BEAUTIFUL. Spent only 1 night for valentines day and it was amazing. We also got upgraded to a better room which we were so grateful for. However, there were a few upsets. The water pressure for the handheld shower was a bit low, (the overhead shower though was perfect). Also, I don't know if I was just dumb, but I couldn't find a socket to plug the hairdryer in the bathroom, so I had to plug it near the bedroom. As soon as I started blow-drying my hair, a lot of dust flew from the ceiling. Fortunately, we only stayed a night so I didn't have to sleep in it. It was a bit jarring though. Aside from that, the breakfast buffet was delicious and highly recommended. I really wished I stayed another night because it was genuinely beautiful and worth the price point.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Isabella

Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 3 nights in Feb 2025

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are also lovely and make real effort for you to have the best stay. Breakfast and gym facilities were amazing. Would be more than happy to stay again! Beds in twin rooms also great size, almost like a double!
Stayed 1 night in Feb 2025

10/10 Excellent

William

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern hotel wil excellent amenities and welcoming staff. Will stay here again.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and welcoming staff, would go back!

Very welcoming and friendly staff. I’ve stayed in a few 5 star hotels in London and Canopy hotel has had the most friendly, kind and welcoming staff so far which really stood out to us. Room service was very quick in this hotel as well, as I’ve had to call room service several times for cutlery after waiting half an hour in different hotels. Rooms were very clean and the bed was very comfortable. Location was great! Getting to the parking was slightly difficult as there’s no signs, but staff were helpful when we called.
Stayed 1 night in Jan 2025

10/10 Excellent

Tyrone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a London first timer this was the perfect spot
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lovely modern hotel and awkward staff

I asked at checkin for my room to be fully cleaned daily for 3 nights due to my skin condition and this was ignored. When I asked for this initially at checkout, I was asked and the receptionist asked multiple times if I was sure and made the situation very awkward. The room was ok but slightly dusty
Stayed 3 nights in Jan 2025

10/10 Excellent

Russell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Minoska

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the convenience of how close this hotel was to everything. Staff were very kind and gave us suggestions for the area. I would book this hotel again!
Stayed 5 nights in Dec 2024

10/10 Excellent

sumit, basking Ridge

Stayed 4 nights in Jan 2025

10/10 Excellent

Tyler D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above amd beyond for our stay! I would rate them higher if I could!
Stayed 9 nights in Dec 2024

10/10 Excellent

Narelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious. The staff were very accommodating. Even though we arrived at 6am our room was ready, which was fantastic after a 17 hour flight.
Stayed 4 nights in Dec 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is modern, clean and the staff are friendly and helpful. The only problem we had was with the heat in our room. We stayed there from December 26th to January 1st. The system did not generate sufficient heat. The staff tried to rectify the problem but could not. We had to request a portable heater for our room. With the portable heater we were finally able to bring the room to a comfortable temperature. From discussions with the staff, this seems to be a common complaint for this hotel. The shelf space in the bathroom was insufficient for my wife and myself. We were in room 374 - this situation may be different in other rooms. Location - in terms of walking distance - The hotel is about two minutes from the Aldgate underground station. Warning - Aldgate has no elevators or escalators to the platform. You must be able to walk down / up two flights of stairs when entering / leaving. The hotel is about two minutes walking distance from a Sainsbury's store. The hotel is about 7 to 10 minutes from the Tower of London. It would take about the same amount of time to the Tower Bridge.
Stayed 6 nights in Dec 2024

10/10 Excellent

HERNAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new, very clean and conveniently localted.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property management team was excellent they made sure that any request or inconvenience we had was quicky dealt with. The hotel was also conveniently walking distance of a few iconic tourist locations.
Stayed 3 nights in Dec 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and cozy hotel

The hotel it was really close to the train station even they are checking in time it was 3 o’clock in the afternoon. We got our room really early about 11 o’clock in the morning the buffet breakfast it was really nice. It is worth to get it . The staff it was very, very friendly and helpful. Definitely I will stay again at
Stayed 2 nights in Dec 2024

10/10 Excellent

Tiffany

Stayed 3 nights in Dec 2024

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024