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Carlton Hotel

2.5 star property

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Photo gallery for Carlton Hotel

Exterior
Lobby
Exterior
Reception
Pillowtop beds, in-room safe, desk, WiFi

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
90 Belgrave Road, Victoria, London, England, SW1V 2BJ
  • Buckingham Palace
    ‪19 min walk‬
  • Big Ben
    ‪4 min drive‬
  • London Eye
    ‪6 min drive‬
  • London (LHR-Heathrow)
    ‪47 min drive‬

Room options

View all photos for Family Room (Large)

Family Room (Large) | Pillowtop beds, in-room safe, desk, WiFi

Family Room (Large)

  • Sleeps 5
  • 1 Double Bed OR 3 Twin Beds

View all photos for Double Room

Room amenity

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Room amenity

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room

Twin Room | Pillowtop beds, in-room safe, desk, WiFi

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Pillowtop beds, in-room safe, desk, WiFi

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Triple Room

Pillowtop beds, in-room safe, desk, WiFi

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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4.0 out of 5, Very Good, (1000)
The price is $113
per night
$135 total
includes taxes & fees
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About this property

Carlton Hotel

Hotel in London City Centre
WiFi in public areas, concierge services, and a 24-hour front desk are available at this smoke-free hotel. Other amenities include express check-in, express check-out, and tour/ticket assistance.
Carlton Hotel offers 20 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. In-room wireless Internet access is available for a surcharge.

Bathrooms include showers and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Carlton Hotel features tour/ticket assistance, concierge services, and express check-in. Public areas are equipped with wireless Internet access (surcharge). This London hotel also offers express check-out and a front-desk safe.

Carlton Hotel is a smoke-free property.

Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 5 per stay)
  • Available in some public areas: WiFi (GBP 5 per stay)

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: GBP 5 per stay (rates may vary)
  • Fee for wireless internet in public areas: GBP 5.00 per stay (rates may vary)
  • Early check-in fee: GBP 20.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Alcohol is not served at this property

Property is also known as

Carlton Hotel London
Carlton Hotel Hotel
Carlton Hotel London
Carlton Hotel Hotel London

Carlton Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 103 out of 859 reviews
Rating 8 - Good. 250 out of 859 reviews
Rating 6 - Okay. 260 out of 859 reviews
Rating 4 - Poor. 150 out of 859 reviews
Rating 2 - Terrible. 96 out of 859 reviews

6.8/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Dina

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The mattresses and pillows were lumpy and sagging in the middle. We were given a basement room and the non stop stomping starting at 6 am was unacceptable. Also be advised they charge 5 pounds a day for wifi.
Stayed 2 nights in Dec 2024

4/10 Poor

Sheikh Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Good
Desperately needs re-decorating and room not particularly clean. “en-suite” like a bad caravan bathroom. If you are 2nd to use the bathroom you need wellies! Won’t be staying again
Stayed 1 night in Dec 2024

6/10 Okay

Sahand

Stayed 1 night in Dec 2024

2/10 Terrible

Ashmeen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Christopher

Just okay.
Stayed 1 night in Dec 2024

10/10 Excellent

dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short stay
The hotel was simple and just what we wanted, a nice plane to relax and a safe plane to leave our bags, and very reasonably priced for London.
Stayed 2 nights in Dec 2024

10/10 Excellent

Matt

Stayed 1 night in Nov 2024

8/10 Good

jackie

Liked: Cleanliness, staff & service
Value for money
Stayed 4 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

OSMAN

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and very Small Room
Bed sheets and pillow case had marks on it. I also found hair in bed.Shampoo sachet hard to open.
Stayed 1 night in Nov 2024

6/10 Okay

Martyn

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not that cheap, not that cheerful
Single glazed window right by the bed made it impossible to get the room warm. Bathroom is basically a caravan shower room dumped in a hotel room. Did the job but wouldn’t stay here for more than 1 night again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Cheap and cheerful! Not very big but clean and has a bed, shower and tv. Staff are very helpful. Great location.
Stayed 4 nights in Nov 2024

8/10 Good

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

FAHAD ZOHAIB

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good toilet and bath
Stayed 1 night in Oct 2024

10/10 Excellent

Ken

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place. But check-in is only from 2pm
Stayed 1 night in Oct 2024

8/10 Good

Ranjini

Traveled with family
Liked: Room comfort
First time in London
The location is pretty good - we got the triple room. It was ok, they agreed to store our luggage after check out - this was a great perk. We could roam London luggage free!
Stayed 1 night in Sep 2024

4/10 Poor

Daljinder

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location. Hotel has no lift so if you want to avoid stairs request room 205. No fridges in the rooms but front desk will hold small things you need to keep cold in their fridge at the reception. Rooms are small. Beds are super uncomfortable and springy. Shower is combined with the toilet and sink, shower curtain will stick to you while you shower. No shampoo, only bar soap, and pink industrial grade soap as body gel. Only one towel per person no hand towel or face towel. They “clean the room” every day but it’s basically re making the bed with the same linen you have sleeping in the duration of your stay. No washed sheets/linen for the duration of your stay, but they do replace your towel. They also don’t clean your bathroom, toilet and won’t change your cups in the room. Carpet is already sticky and smelly they don’t vacuum it during your stay. They have a window with no screen so bugs will come into your room. Room is super out dated but does have a tv from the early 2000’s that you can only see if you’re sitting up. Walls are an extremely dirty with coffee and “other” stains. Fire alarm went off at 6am. Scared the crap out of us. Super loud in the room as they have a mid 1900’s style fire alarm set up in the rooms. We went to front desk for guidance and one other lady had come down and he told us “all good” with no explanation as to why that happened or if there was indeed a fire. All and all location is what matters as when visiting London you aren’t really in your
Stayed 3 nights in Oct 2024

6/10 Okay

Sherry

Stayed 6 nights in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, our second stay here… both times friendly, responsive and welcoming hosts.
Stayed 2 nights in Oct 2024

4/10 Poor

Peter

Traveled with partner
Disliked: Amenities, property conditions & facilities
Just pay a bit more and go elsewhere. And I’m not a particularly fussy person.
Stayed 1 night in Oct 2024

2/10 Terrible

Corey

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for in London. I mistakenly booked based off of the bad Canadian dollar. Assumed that nightly rentals between $161 and $191 a night would get us a decent hotel. The room was awful. Moldy bathroom, bedroom in need of TLC. Simple as wiping down walls would be a start. Then deal with the paint damage, non working bathroom fan and black mold throughout bathroom. Grout between tiles falling apart leaving major areas for water damage. Nice staff at front desk
Stayed 4 nights in Sep 2024

6/10 Okay

UWA

Business traveler
Stayed 7 nights in Sep 2024

4/10 Poor

Yadira

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not for me.
So noise! Every time a door opened I would wake up thinking someone was getting in my room.
Stayed 1 night in Sep 2024