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Carlton Hotel

2.5 star property

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Photo gallery for Carlton Hotel

Exterior
Reception
Pillowtop beds, in-room safe, desk, WiFi
Pillowtop beds, in-room safe, desk, WiFi
Coffee/tea maker, electric kettle

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
90 Belgrave Road, Victoria, London, England, SW1V 2BJ
  • Buckingham Palace
    ‪17 min walk‬
  • Big Ben
    ‪3 min drive‬
  • London Eye
    ‪6 min drive‬
  • London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Family Room (Large)

Family Room (Large) | Pillowtop beds, in-room safe, desk, WiFi

Family Room (Large)

  • Sleeps 5
  • 1 Double Bed OR 3 Twin Beds

View all photos for Double Room

Room amenity

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Room amenity

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room

Twin Room | Pillowtop beds, in-room safe, desk, WiFi

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Pillowtop beds, in-room safe, desk, WiFi

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Triple Room

Pillowtop beds, in-room safe, desk, WiFi

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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The price is $127 total
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About this property

Carlton Hotel

Hotel in London City Centre
WiFi in public areas, concierge services, and a 24-hour front desk are available at this smoke-free hotel. Other amenities include express check-in, express check-out, and tour/ticket assistance.
Carlton Hotel offers 20 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. In-room wireless Internet access is available for a surcharge.

Bathrooms include showers and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Carlton Hotel features tour/ticket assistance, concierge services, and express check-in. Public areas are equipped with wireless Internet access (surcharge). This London hotel also offers express check-out and a front-desk safe.

Carlton Hotel is a smoke-free property.

Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 5 per stay)
  • Available in some public areas: WiFi (GBP 5 per stay)

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: GBP 5 per stay (rates may vary)
  • Fee for wireless internet in public areas: GBP 5.00 per stay (rates may vary)
  • Early check-in fee: GBP 20.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Alcohol is not served at this property

Property is also known as

Carlton Hotel London
Carlton Hotel Hotel
Carlton Hotel London
Carlton Hotel Hotel London

Carlton Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 110 out of 886 reviews
Rating 8 - Good. 254 out of 886 reviews
Rating 6 - Okay. 267 out of 886 reviews
Rating 4 - Poor. 157 out of 886 reviews
Rating 2 - Terrible. 98 out of 886 reviews

6.8/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Imaan

Stayed 2 nights in Feb 2025

10/10 Excellent

Oliver

Stayed 1 night in Dec 2024

2/10 Terrible

Maria

Business traveler
Disliked: Cleanliness, staff & service, amenities
Not good

8/10 Good

Shane

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a few days exploring London and the hotel was in a central area to Westminster where our plans were focused.
Stayed 2 nights in Feb 2025

10/10 Excellent

inna

Liked: Cleanliness, staff & service, property conditions & facilities
great!
Stayed 2 nights in Feb 2025

8/10 Good

James

Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night in Feb.

It was all good and pretty much as expected for the price. The WiFi had to be paid for contrary to the description but it was good when connected. The TV could be bigger.
Stayed 1 night in Feb 2025

6/10 Okay

Yuchit

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Connectivity to Victoria
Stayed 1 night in Feb 2025

6/10 Okay

Valentyna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

HARVEY

Stayed 1 night in Feb 2025

6/10 Okay

Albert

Disliked: Room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Alisson

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Martin

Stayed 1 night in Jan 2025

8/10 Good

Helen

Liked: Room comfort
Disliked: Property conditions & facilities

Okay but not sure I’d stay more than one night

Stayed for one night. The room was okay; it really needs redecorating and my partner uses a CPAP machine and he had placed it on the floor and could smell chemicals (said it smelt like the carpet had been treated). The kettle was plugged in directly underneath the hairdryer - not safe - and the bathroom…. There was a step up into it and it was tiny. The shower was literally behind the door and it was a really small room. Other reviews compared it to a caravan bathroom and I agree. A square sink next to the toilet. The bed was extremely comfortable though but the radiator was within inches of it. When we checked in it was off but when we got back in the evening it was on and hot. Not much milk for the tea/coffee and we were in room 203 which almost seemed to be a converted storeroom! It was at the back of the hotel and faced another building but once the blind was down it didn’t matter. Overall not bad for the price. But not if you want to use the shower. Awful
Stayed 1 night in Jan 2025

2/10 Terrible

Muzit

Stayed 1 night in Jan 2025

4/10 Poor

Kristian

Disliked: Cleanliness, property conditions & facilities, room comfort

Really very poor

A somewhat frustrating experience overall despite being fairly reasonably priced for the area - roughly £60 for the night but booked well in advance and midweek so perhaps the low-ish price makes sense. Disembarking the tube, we called ahead to enquire about the possibility of an early check in only to be told it would be £30 extra - fair enough, I thought, and we politely declined and agreed to wait until 2pm… I then noticed a sign on reception stating £20 for early check in when we arrived! Not great!! The receptionist was a bit short with us and rushed us through the check in process quite unnecessarily - business didn’t appear to be booming… and we were also informed the double room I had booked was in fact a “family room” on the lower floor. I stress at this point, this was NOT an upgrade. Typically, you’d expect a family room to have furniture beyond a double bed, three single beds laid out concentration camp style in an adjoining space PLUS a single chair but not at the Carlton! The comfiest place in the entire room happened to be the toilet located in a shower room that may as well have been tagged onto the main room with duct tape. We departed for our evening plans and returned a little after 11pm to a non-functioning room key. Okay, fine.. these things happen. Off to reception for help where an exceptionally loud resident had discovered the £5 WiFi charge - she demanded a refund from the staff member should the WiFi prove to be non-functional and he took the
Stayed 1 night in Jan 2025

6/10 Okay

Lincoln

Stayed 1 night in Jan 2025

8/10 Good

Helen

Liked: Cleanliness, room comfort

Hotel on a budget

Check in was easy and simple, the receptionist was polite and informative. The room was clean and neat. Ideal for us as we justed wanted somewhere to sleep for the night. Had a good sleep and helped ourselves to the complimentary tea and coffee. For the price we paid we were happy.
Stayed 1 night in Jan 2025

4/10 Poor

Steven

Stayed 1 night in Dec 2024

2/10 Terrible

Dina

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The mattresses and pillows were lumpy and sagging in the middle. We were given a basement room and the non stop stomping starting at 6 am was unacceptable. Also be advised they charge 5 pounds a day for wifi.
Stayed 2 nights in Dec 2024

4/10 Poor

Sheikh Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Good

Desperately needs re-decorating and room not particularly clean. “en-suite” like a bad caravan bathroom. If you are 2nd to use the bathroom you need wellies! Won’t be staying again
Stayed 1 night in Dec 2024

6/10 Okay

Sahand

Stayed 1 night in Dec 2024

2/10 Terrible

Ashmeen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Christopher

Just okay.
Stayed 1 night in Dec 2024