Carlton Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Carlton Hotel

Exterior
Pillowtop beds, in-room safe, desk, WiFi
Lobby
Reception
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
90 Belgrave Road, Victoria, London, England, SW1V 2BJ
  • Victoria Station Travel Information Centre
    10 min walk
  • Buckingham Palace
    19 min walk
  • Westminster Abbey
    19 min walk
  • London (LHR-Heathrow)
    47 min drive

Room options

Family Room (Large)

  • Sleeps 5
  • 1 Double Bed OR 3 Twin Beds

Double Room

  • Sleeps 2
  • 1 Double Bed

Single Room

  • Sleeps 1
  • 1 Twin Bed

Twin Room

  • Sleeps 2
  • 2 Twin Beds

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

About this property

Carlton Hotel

Hotel in London City Centre
WiFi in public areas, concierge services, and a 24-hour front desk are available at this smoke-free hotel. Other amenities include express check-in, express check-out, and tour/ticket assistance.
Carlton Hotel offers 20 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. In-room wireless Internet access is available for a surcharge.

Bathrooms include showers and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Carlton Hotel features tour/ticket assistance, concierge services, and express check-in. Public areas are equipped with wireless Internet access (surcharge). This London hotel also offers express check-out and a front-desk safe.

Carlton Hotel is a smoke-free property.

Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 5 per stay)
  • Available in some public areas: WiFi (GBP 5 per stay)

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: GBP 5 per stay (rates may vary)
  • Fee for wireless internet in public areas: GBP 5.00 per stay (rates may vary)
  • Early check-in fee: GBP 20.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Alcohol is not served at this property

Property is also known as

Carlton Hotel London
Carlton Hotel Hotel
Carlton Hotel London
Carlton Hotel Hotel London

Carlton Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 98 out of 827 reviews" "
Rating 8 - Good. 240 out of 827 reviews" "
Rating 6 - Okay. 251 out of 827 reviews" "
Rating 4 - Poor. 147 out of 827 reviews" "
Rating 2 - Terrible. 91 out of 827 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Yadira

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not for me.
So noise! Every time a door opened I would wake up thinking someone was getting in my room.
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Staff & service
Did the job
Perfect for what I wanted
Stayed 1 night in Sep 2024

8/10 Good

Tracey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

A J

Traveled with group
Good value for money
More than adequate, part as the room-rate was excellent.
Stayed 2 nights in Sep 2024

2/10 Terrible

Michaela

Disliked: Cleanliness, staff & service, property conditions & facilities
Check the cctv.
Stayed 1 night in Sep 2024

4/10 Poor

Arbaz

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stat here for two nights in the first night i got really nice room but in the 2nd night i got room at 7th or 8th floor and there is no elevator and in the room there is no socket next to bed that i can put the fan on and is really warm there as well so in tge 2nd night i was really disappointed but overall the hotel is good and the staff is really nice
Stayed 1 night in Sep 2024

10/10 Excellent

Arbaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Paula

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely dreadful service. I arrived before 9pm, rang the bell several times, no answer. A guest entering let me in, nobody at reception - rang the phone number several times, it went to voicemail. Three lots of guests arrived, all of us waiting, still nobody showed up. One guest managed to find a different number and eventually someone turned up - he looked at us all and said it’s not my night on, went off looking for someone, he eventually came back on his own - no apology, very rude and began checking us in. He gave me a room card for the fourth floor - I walked up 8 flights of stairs, used the room card only to find the room already occupied - this happened to other guests who were waiting. I eventually got a room but didn’t feel safe - slept with a chair up against the door. Room smelt and felt dirty. Avoid at all costs
Stayed 1 night in Sep 2024

10/10 Excellent

Amro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, comfortable bed
Stayed 1 night in Sep 2024

6/10 Okay

Joanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good location close to tube station. However felt unsafe in room and someone tries the door handle to get in several times in the night
Stayed 1 night in Aug 2024

10/10 Excellent

Antony

Stayed 1 night in Aug 2024

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms not cleaned, bed not made, bins not emptied dirty towels not taken away.
Stayed 3 nights in Aug 2024

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good stay
Was a good stay Wifi is a extra cost
Stayed 2 nights in Aug 2024

6/10 Okay

Julie

Liked: Staff & service
The cleanliness in the bathroom was Disgusting. Especially to soap dispenser in the shower. It needed replaced rather cleaned. The mattress wasn't great either. The pillows looked old although the linen was clean. I was on the fifth floor so be aware that there is no lift.
Stayed 2 nights in Jul 2024

8/10 Good

Ruud

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, hotel is simple, fit for purpose.
Stayed 1 night in Jul 2024

10/10 Excellent

CLARISA BONGRAM

Liked: Cleanliness, staff & service, property conditions & facilities
What i love most about the property is its unique nature, clean and it's accessibility.
Stayed 1 night in Jul 2024

10/10 Excellent

Bobbi

Stayed 1 night in Jul 2024

6/10 Okay

Nicole

Traveled with family
Disliked: Property conditions & facilities
Location was good for bus route to go see nearby attractions and close to Victoria station. No elevator so if you have luggage or mobility issues it is not ideal. Room was dated but clean. Bed was comfortable. No air condition. It was ok for one night on a stop over. Would not book any longer.
Stayed 1 night in Jul 2024

2/10 Terrible

Ipek

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
So much noises, could not sleep at all
This was my 3rd stay in this hotel and my last stay was the most terrible. All 3 times they gave me the same bedroom which is 202. Just stay away from that room! There was lots of noises from 11pm until 1 pm and the noises start again at 5 am in the morning!!!!!! I think it was staff, doing some kind of cleaning. Or coming from the other rooms. Either way, you can hear all the noises coming from everywhere. No way we could sleep.
Stayed 2 nights in Jul 2024

6/10 Okay

Bashir

Traveled with family
Liked: Staff & service, amenities
The room was too small also the toilet was too small.
Stayed 2 nights in Jul 2024

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
in a very nice area with more than enough shops and restaurants nearby, a nice distance to places like the O2, No10 or the houses of Parliament. overall a solid hotel for a lone traveler just looking to see the main london atttactions.
Stayed 3 nights in Jul 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but comfortable.
It was very nice , it was a little strange upon arrival I was asked to provide passport details and address in order to check in , the receptionist was very friendly and helpful. Overall it was a very nice place to stay
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Service was poor and unhelpful when we asked for anything. Location was great, but accommodations was old small, bathroom was lacking a proper shower.
Stayed 3 nights in Jul 2024

2/10 Terrible

Dave

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was tiny, the en suite was like something from a caravan, and the room smelled. It was grubby and unclean. I got very little sleep due to the communal toilet being next to my room and it being used all through the night. It was cheap, and I guess you get what you pay for, so probably my fault for booking it in the first place.
Stayed 1 night in Jul 2024