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Charlotte Street Hotel, Firmdale Hotels

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Charlotte Street Hotel, Firmdale Hotels

Loft Suite | Living area | Flat-screen TV
Deluxe Room | Frette Italian sheets, premium bedding, minibar, in-room safe
Breakfast, lunch and dinner served
Property amenity
Terrace/patio

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Room service
  • Gym
  • Breakfast available

Explore the area

Map
15-17 Charlotte Street, London, England, W1T 1RJ
  • Regent Street
    8 min walk
  • Russell Square
    8 min walk
  • Oxford Circus
    9 min walk
  • London (LHR-Heathrow)
    56 min drive

Room options

View all photos for Loft Suite

Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Loft Suite

  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse

Penthouse | Frette Italian sheets, premium bedding, minibar, in-room safe

Penthouse

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Superior Suite

  • 495 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Frette Italian sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Luxury Room

  • 370 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Superior Room

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Frette Italian sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed

  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room

  • 395 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Suite

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Charlotte Street Hotel, Firmdale Hotels

4.5-star hotel in London City Centre
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, valet parking, and 24-hour room service.
Charlotte Street Hotel, Firmdale Hotels offers 52 accommodations with minibars and safes. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Charlotte Street Hotel, Firmdale Hotels features a full-service spa and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 4.5-star property offers access to meeting rooms and limo/town car service. Event facilities measuring 43 square feet (4 square meters) include conference space. This luxury hotel also offers a library, a terrace, and multilingual staff. Parking is available onsite for a surcharge.

Charlotte Street Hotel, Firmdale Hotels is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Oscar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, French, Polish, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Secured valet parking on site (GBP 66 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Oscar

Things to do

  • Full-service spa
  • Gym
  • Library

Family friendly

  • Crib (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 43 square feet of conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Crib (surcharge)
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 66.0 per night
Cribs (infant beds) are available for GBP 66.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 28 per person
  • Secured valet parking fee: GBP 66 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 66.0 per night
  • Rollaway bed fee: GBP 66.0 per night
  • Service fee: 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Charlotte Street Hotel, Firmdale Hotels Hotel
Charlotte Street Hotel London
Charlotte Street London
Hotel Charlotte Street
Charlotte Street Hotel London, England
Charlotte Street Hotel, Firmdale Hotels London
Charlotte Street Hotel, Firmdale Hotels Hotel London

Charlotte Street Hotel, Firmdale Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 154 out of 186 reviews" "
Rating 8 - Good. 24 out of 186 reviews" "
Rating 6 - Okay. 4 out of 186 reviews" "
Rating 4 - Poor. 3 out of 186 reviews" "
Rating 2 - Terrible. 1 out of 186 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally gorgeous hotel
Stunning! So gorgeous and special.
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with outstanding service!
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, staff, restaurant and location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Allen

Stayed 7 nights in Jul 2024

10/10 Excellent

Nicola

Stayed 1 night in Jul 2024

10/10 Excellent

Jeff

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Stayed 3 nights in Jun 2024

4/10 Poor

John

Stayed 1 night in Jun 2024

10/10 Excellent

John G

A charming hotel! I plan to tell all my American friends about this gem of a hotel.
Stayed 1 night in Jun 2024

4/10 Poor

Bernard

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Staff in restaurant was terrible rude. Even though staying in hotel we were not worthy to sit in the empty restaurant for a drink. I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife I complained to front desk and it drew blank looks. Assume they don't care so much. Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird). Rooms are heavily perfumed as are all toiletries. Avoid!
Stayed 4 nights in Jun 2024

10/10 Excellent

Jackie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.
Stayed 1 night in Jun 2024

10/10 Excellent

wen

Stayed 1 night in Jun 2024

10/10 Excellent

wen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly and helpful. They make you feel important and ask about your day. The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.
Stayed 3 nights in May 2024

10/10 Excellent

William

Stayed 1 night in Jun 2024

10/10 Excellent

Avraham

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
Excellent hotel on a charming street. Great location, friendly staff and lovely decor. Extremely well maintained and a pleasure. Will certainly be back!
Stayed 4 nights in May 2024

10/10 Excellent

Kopin

Stayed 3 nights in Apr 2024

10/10 Excellent

Katina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful, immaculate hotel and the staff was polite, engaging and helpful. I can’t wait to return. I’m an American and visited London for the first time with my daughter.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

Chunga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Biljana

Stayed 7 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London Sophistication
Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at.
Stayed 5 nights in Dec 2023

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marji

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location
Stayed 1 night in Sep 2023

10/10 Excellent

Risa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel!
Stayed 6 nights in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super decor
Stayed 2 nights in Jul 2023