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Chessington Resort Hotel

3.5 star property

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Photo gallery for Chessington Resort Hotel

Terrace/patio
In-room safe, desk, laptop workspace, iron/ironing board
Front of property
Lobby
Indoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Pool
  • 24/7 front desk
  • Housekeeping
$150
includes taxes & fees
Sep 4 - Sep 5

Explore the area

View in a map
Leatherhead Road, Chessington, England, KT9 2NE
  • Chessington World of Adventures
    ‪4 min walk‬
  • Hampton Court Palace
    ‪9 min drive‬
  • Hampton Court
    ‪15 min drive‬
  • London (LHR-Heathrow)
    ‪30 min drive‬

Room options

View all photos for Safari King Family room with bunk beds & Wanyama view

Safari King Family room with bunk beds & Wanyama view | In-room safe, desk, laptop workspace, iron/ironing board

Safari King Family room with bunk beds & Wanyama view

7.6 out of 10
Good
(5 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Safari Double room with bunk beds

In-room safe, desk, laptop workspace, iron/ironing board

Safari Double room with bunk beds

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Azteca Discovery family room

Azteca Discovery family room | In-room safe, desk, laptop workspace, iron/ironing board

Azteca Discovery family room

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Safari Accessible twin room

Safari Accessible twin room | In-room safe, desk, laptop workspace, iron/ironing board

Safari Accessible twin room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Safari Twin room with bunk beds

Safari Twin room with bunk beds | In-room safe, desk, laptop workspace, iron/ironing board

Safari Twin room with bunk beds

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Safari Zebra family room

Safari Zebra family room | In-room safe, desk, laptop workspace, iron/ironing board

Safari Zebra family room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Azteca Accessible themed family room

Azteca Accessible themed family room | In-room safe, desk, laptop workspace, iron/ironing board

Azteca Accessible themed family room

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Safari Double Room with Bunk Beds & Wanyama view

Safari Double Room with Bunk Beds & Wanyama view | In-room safe, desk, laptop workspace, iron/ironing board

Safari Double Room with Bunk Beds & Wanyama view

7.4 out of 10
Good
(14 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Safari African adventure family room

Safari African adventure family room | In-room safe, desk, laptop workspace, iron/ironing board

Safari African adventure family room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Azteca Monkey family room with Wanyama view

Azteca Monkey family room with Wanyama view | In-room safe, desk, laptop workspace, iron/ironing board

Azteca Monkey family room with Wanyama view

  • Sleeps 5
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Safari Twin room with bunk beds& Wanyama View

Safari Twin room with bunk beds& Wanyama View | In-room safe, desk, laptop workspace, iron/ironing board

Safari Twin room with bunk beds& Wanyama View

  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Safari Family room

Safari Family room | In-room safe, desk, laptop workspace, iron/ironing board

Safari Family room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Azteca Monkey family room

Azteca Monkey family room | In-room safe, desk, laptop workspace, iron/ironing board

Azteca Monkey family room

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Safari King Family room with bunk beds

In-room safe, desk, laptop workspace, iron/ironing board

Safari King Family room with bunk beds

7.8 out of 10
Good
(11 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About this property

Chessington Resort Hotel

3.5-star Chessington hotel walkable to Chessington World of Adventures
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Chessington Resort Hotel offers 219 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with digital channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Chessington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

In addition to a children's pool and an indoor pool, Chessington Resort Hotel provides a hot tub and a sauna. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and 3 meeting rooms. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Complimentary self parking is available on site.

Chessington Resort Hotel is a smoke-free property.

Safari Bar and Grill - Overlooking the garden, this restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Temple Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Safari Bar and Grill
  • Temple Restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 24 and December 26.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • A facilities fee includes use of: sauna; hot tub; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 15 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Chessington Safari Hotel
Chessington Safari
Holiday Inn London - Chessington Hotel Chessington
Holiday Inn Chessington
Chessington Holiday Inn
Chessington Safari Hotel Surrey
Chessington Safari Hotel Hotel
Chessington Safari Hotel Chessington
Chessington Safari Hotel Hotel Chessington

Chessington Safari Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 485 out of 1009 reviews
Rating 8 - Good. 289 out of 1009 reviews
Rating 6 - Okay. 115 out of 1009 reviews
Rating 4 - Poor. 60 out of 1009 reviews
Rating 2 - Terrible. 60 out of 1009 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Faye

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Poor rooms

On arrival hotels.com had not communicated my booking and the hotel were unaware of it. The staff were trying to help. They managed to sort me a room not for the same price wasn’t offered anything for the inconvenience, the room was pretty gross, the bathroom stank of urine, the chair had a rip in it, one single bed was so soft almost broken, just very basic and for the money you pay not good enough.
Stayed 1 night in May 2025

6/10 Okay

Stephen

Stayed 1 night in May 2025

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for us would stay here again and the staff we were amazing! We had to leave our room just before 10pm as the people next door to us were so loud it was keeping us awake, however the staff were amazing and had it not been for others staying it would have been perfect.
Stayed 1 night in May 2025

6/10 Okay

David

Stayed 2 nights in May 2025

8/10 Good

David, brighouse

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and a walk around the zoo included.
Stayed 1 night in May 2025

8/10 Good

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely staff. Very helpful and went the extra mile. We did have to wait nearly an hour to check in but that was a tech glitch and not to be held against the staff! We would have liked longer time in pool and dining areas and take away food was tiny portions and horribly expensive.
Stayed 2 nights in Apr 2025

10/10 Excellent

valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing for kids and adults ! Só goood
Stayed 1 night in May 2025

8/10 Good

Alina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic family weekend stay

Overall, positive experience. The room in Azteca hotel was decent and clean. We had all we needed, including kettle with tea, coffe and hot chocolate. The kids loved the themed bunk-bed area. The double bed was very comfortable. The exclusive access to the part of the zoo with a play area in the evening after we arrived was a treat! This was the highlight of our stay, somethings other hotels can't beat. We had a difficulty with booking the restaurant, as this was a budy eeekend, and the restaurant in Azteca hotel was overpriced. We decided to eat out. We also were unable to book the splash pool on the day of arrival and the only available slot was at 9am the next day, 1 hour before our checkout, but we still made the most out of it. The splash pool didn't disappoint, and the kids had a lot of fun. The kids absolutely loved the hotel and didn't want to leave. This is definitely one of the best kids-friendly hotel we visited. What I was disappointed with was the lack of information from the reception staff on what is happening where. They gave us a sheet but appeared to be too busy or reluctant to explain things. For the first time commers this was a letdown, and I hope the management can address this, as we had to seek information from other members of staff. Despite this, i thoroughly recommend this hotel for families, and we are likely to be back.
Stayed 1 night in Apr 2025

10/10 Excellent

Cory

Stayed 1 night in Apr 2025

4/10 Poor

Jennifer

Liked: Cleanliness
Stayed 2 nights in Apr 2025

6/10 Okay

NATHAN

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Carl

Stayed 1 night in Apr 2025

8/10 Good

Ahmed

Stayed 1 night in Apr 2025

10/10 Excellent

Tony

Stayed 1 night in Mar 2025

10/10 Excellent

Glynn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel - it would be fab for family stays. But when the park is closed, its a good place to stay on business because the rooms are really comfortable and the food is nice.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kyle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Underated
Stayed 2 nights in Mar 2025

10/10 Excellent

Tina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

Easy parking and friendly check in staff. Beautifully decorated, clean room that put a big smile on my face. Slept really well and woke to Zebras playing in sun. Very nice breakfast with a good choice. Would love to bring my family next time. Thank you for a wonderful stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Lisa

Business traveler
Rubbish, unhelpful surly staff on reception
Stayed 4 nights in Mar 2025

6/10 Okay

Anna

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A disappointing return

Returned after a stay last year as the kids had been begging to go back. On check in we had some minor request to see if we could be placed in a room close to where family was. This was possible but were told it would take 2 hours to address as the manager would have to do it and she was busy. Others were told similar wait times. The same case in the restaurant where simple questions were deferred to supervisors to answer. Some things in the hotel that the kids were looking forward to were broken - and on asking they had been out of service for sometime. Kids were also super disappointed that the evening “Disco” was a Cocomelon baby dancing around in a characterless conference room. Seemed generally that the hotel management were not on top of operations.
Stayed 1 night in Feb 2025

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Salar

Liked: Staff & service
The rooms are dark and perhaps need modernisation
Stayed 1 night in Mar 2025

6/10 Okay

Peter

Traveled with family
Disliked: Staff & service, room comfort
Arrived to find that the restaurant and swimming pool were fully booked. Paid for a room with a view of the reserve no animals were out during our stay. The bit of the zoo we could see was hard to see the animals as the window was so dirty.
Stayed 1 night in Mar 2025