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Cheval Phoenix House

5.0 star property

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December 2024
January 2025

Photo gallery for Cheval Phoenix House

Deluxe One Bedroom Apartment with Sofa Bed | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Deluxe Loft Open Plan One Bedroom with Sofa Bed | Egyptian cotton sheets, in-room safe, iron/ironing board
Deluxe One Bedroom Apartment | Living area | Flat-screen TV, DVD player, iPod dock
Deluxe One Bedroom Apartment with Sofa Bed | Living area | Flat-screen TV, DVD player, iPod dock
Luxury Loft Open Plan One Bedroom | Living area | Flat-screen TV, DVD player, iPod dock

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Washer
  • Gym
  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1 Wilbraham Place, London, England, SW1X 9AE
  • Sloane Square
    2 min walk
  • Harrods
    9 min walk
  • Hyde Park
    14 min walk
  • London (LHR-Heathrow)
    41 min drive

Room options

View all photos for Deluxe One Bedroom Apartment with Sofa Bed

Deluxe One Bedroom Apartment with Sofa Bed | Egyptian cotton sheets, in-room safe, iron/ironing board

Deluxe One Bedroom Apartment with Sofa Bed

  • 605 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Deluxe Two Bedroom Apartment

Deluxe Two Bedroom Apartment | Living area | Flat-screen TV, DVD player, iPod dock

Deluxe Two Bedroom Apartment

  • 783 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Luxury Loft Open Plan One Bedroom

Luxury Loft Open Plan One Bedroom | Egyptian cotton sheets, in-room safe, iron/ironing board

Luxury Loft Open Plan One Bedroom

  • 534 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Loft Open Plan One Bedroom with Sofa Bed

Deluxe Loft Open Plan One Bedroom with Sofa Bed | Egyptian cotton sheets, in-room safe, iron/ironing board

Deluxe Loft Open Plan One Bedroom with Sofa Bed

  • 605 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Egyptian cotton sheets, in-room safe, iron/ironing board

Deluxe One Bedroom Apartment

  • 498 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury One Bedroom Apartment

Egyptian cotton sheets, in-room safe, iron/ironing board

Luxury One Bedroom Apartment

  • 463 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury One Bedroom Apartment with Sofa Bed

Egyptian cotton sheets, in-room safe, iron/ironing board

Luxury One Bedroom Apartment with Sofa Bed

  • 498 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Luxury Open Plan One Bedroom Apartment

Luxury Open Plan One Bedroom Apartment | Egyptian cotton sheets, in-room safe, iron/ironing board

Luxury Open Plan One Bedroom Apartment

  • 355 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Living area

Cheval Knightsbridge

Kitchen
Washer
Dryer
Pet friendly
4.8 out of 5, Exceptional, (78)
The price is $686
per night
$823 total
includes taxes & fees
Jan 1 - Jan 2
Cheval Knightsbridge

About this property

Cheval Phoenix House

5-star aparthotel in London City Centre
Along with a fitness center, this smoke-free aparthotel has concierge services and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. Each apartment provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. A flat-screen TV with satellite channels and a DVD player provide a bit of entertainment, and guests will also appreciate thoughtful touches like an espresso maker and bathrobes.
Cheval Phoenix House offers 34 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and washers/dryers. Accommodations offer separate sitting areas and include dining tables. Beds feature Egyptian cotton sheets. Accommodations at this 5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This London aparthotel provides complimentary wired and wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include espresso makers and safes. Housekeeping is provided daily.

Recreational amenities at the aparthotel include a fitness center.
Cheval Phoenix House features a fitness center, tour/ticket assistance, and concierge services. Wireless Internet access is complimentary. This luxury aparthotel also offers laundry facilities, dry cleaning/laundry services, and an elevator. A total renovation of this property was completed in July 2024.

Cheval Phoenix House is a smoke-free property.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Free crib
  • Highchair

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Living spaces

  • Dining table
  • Separate sitting area

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: GBP 150 per accommodation per stay
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Mobile key entry
  • Safe
  • Tour and ticket assistance

Location highlights

  • Near a metro station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 34 units
  • 6 floors
  • Access via exterior corridors
  • Connecting units available

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 150 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: GBP 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cheval Phoenix
Cheval Phoenix House
Cheval Phoenix House Apartment
Cheval Phoenix House Apartment London
Cheval Phoenix House London
Cheval Phoenix House London, England
Phoenix House Hotel London
Cheval Phoenix House London
Cheval Phoenix House Aparthotel
Cheval Phoenix House Aparthotel London

Cheval Phoenix House Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 60 out of 83 reviews" "
Rating 8 - Good. 16 out of 83 reviews" "
Rating 6 - Okay. 2 out of 83 reviews" "
Rating 4 - Poor. 3 out of 83 reviews" "
Rating 2 - Terrible. 2 out of 83 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jade Sau Yung

Stayed 4 nights in Feb 2023

8/10 Good

PAULA, Seattle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Kweku

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
this was a place I used to stay whenever I came to London; haven’t been back in over two years; wasn’t sure what to expect; Service is still excellent and the property still being maintained very well.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 4 nights in Jun 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Excellent value
Very good overall for location and excellent value
Stayed 2 nights in Feb 2022

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Nice apartment, uncomfortable sleep
Amazing location in a fancy part of London, surrounded by high end designer shops on Sloane St. The apartment was very large and spacious with your own kitchen, living space, bathroom, additional toilet room. The downside was an uncomfortable sleep due to the bed. After booking the room with a ‘large double bed’ I did not expect to be sleeping on two twin beds pushed together. This made for an very disturbed sleep as there were two single mattresses pushed together creating an unconventional divide through the middle of the bed. I woke up with neck and back pain.
Stayed 1 night in Dec 2021

10/10 Excellent

Sonya

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

John

Liked: Cleanliness, room comfort
Superb accommodation in Knightsbridge
Superb accommodation in Knightsbridge. Close to all amenities, restaurants, tube stations etc. Everything on hand. Accommodation was perfect in every way.
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Carsten

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Good
Stayed 1 night in Jan 2020

4/10 Poor

Allison

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Perfectly adequate but overpriced for what you get
The Cheval was ok but, honestly, I thought a little overpriced for what you get. On one of the days, I put the sign out to get my room cleaned and it didn’t happen. That’s ok and all but when you’re paying over 300 pounds per night, that’s not cool. It would have been nice for them to give some sort of discount for that but the staff at the desk couldn’t. Afterwards, the manager offered to give me a discount on my next reservation but I’m not planning on staying there again.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Unimpressed!!
Beware of the billing, they charge your card upfront for the whole stay, not a block, actually charge before they let you see the room. They also actually charge the deposit. On check out they don’t take any extras off your deposit, you pay again and they pay your deposit back sometime in the future. No welcome basket, housekeeping ignored do not disturb sign three days in a row. I patiently reminded them the DND is there for a reason but she continued. Would forget things such as leaving cleaning products behind or leaving the bathroom without t.paper. bathtub shower combo a death trip In the one bedroom apartments. Carpets shabby. Overall unimpressed but location excellent and linens top quality.
Stayed 1 night in Nov 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place and the area
We switched to this hotel after our cheaper first pick was a rathole. This experience at Cheval was first class in every way.
Stayed 3 nights in Mar 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

kaia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely well-appointed apartment
Comfortable apartment with lovely amenities. Having kitchen with small washer/drier was handy! Friendly helpful service, quiet location. Walking distance to high end shopping, tube/bus access and many restaurant choices. Enjoyed delicious Indian dinner next door at Kahani 2 nights.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area.
Great location. Quiet area. Very clean rooms. Friendly staff. Well equipped. Washing machine, fridge, oven... Etc all available. Dining table for 6 available. Living area for 4.
Stayed 5 nights in Oct 2018

8/10 Good

Verified traveler

Noisy but very neat and new.
A bit noisy in the apartment - street traffic in the mornings. There was was also construction going on in a few of the apartments in the building during the day. Workers would arrive early morning and make a lot of noise on the steps outside of the apartment. Perhaps rear facing apartments are quieter.
Stayed 3 nights in Sep 2018

4/10 Poor

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent base for visiting London
Stayed 1 night in May 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, well equipped room
Really enjoyed my stay. Comfortable, well equipped room. Staff was very friendly.
Stayed 2 nights in Dec 2017