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citizenM London Bankside

4.0 star property

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Photo gallery for citizenM London Bankside

Meeting facility
Lobby sitting area
Lobby sitting area
Property amenity
King Room | Premium bedding, pillowtop beds, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • London Bridge
    ‪15 min walk‬
  • St. Paul's Cathedral
    ‪15 min walk‬
  • London Eye
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪54 min drive‬

Room options

View all photos for King Room

King Room | Premium bedding, pillowtop beds, in-room safe, desk

King Room

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $164
per night
$197 total
includes taxes & fees
Apr 4 - Apr 5
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About this property

citizenM London Bankside

4-star hotel in London City Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM London Bankside offers 192 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes, and phones. Housekeeping is provided on request.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 4-star property consist of a 24-hour business center, 7 meeting rooms, and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and express check-in.

CitizenM London Bankside is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CloudM - Onsite bar. Open daily.

Languages

Arabic, Catalan, English, Greek, Polish, Turkish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Low-height electrical outlets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out fee: GBP 29 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after midnight.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1005 reviews
Rating 8 - Good. 205 out of 1005 reviews
Rating 6 - Okay. 50 out of 1005 reviews
Rating 4 - Poor. 19 out of 1005 reviews
Rating 2 - Terrible. 18 out of 1005 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel was wonderful and conveniently located close to everything we wanted to see. The service and the facilities were great!
Stayed 2 nights in Nov 2024

8/10 Good

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Darren

Stayed 1 night in Dec 2024

8/10 Good

Roberto

Stayed 4 nights in Nov 2024

10/10 Excellent

Abbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to even start with this amazing hotel? Me and my partner have always loved Citizen M hotels but wow this particular one is just out of this world. All of the staff there are just so so friendly and welcoming! We stayed for 3 nights and actually wished we could have extended our stay just because of the great vibes there. You can tell the staff all love their jobs and just want to make people happy and that really does make a difference in a hotel. Our TV wasn't working the first night we stayed and by the next morning maintenance had been round and fixed it which was so speedy and we also got complimentary breakfast to make up for this which we thought was a really nice touch. Rooms are gorgeous, we slept so great every night and we love the fact that every room has an iPad to control the lighting (you can make the lights any colour you want!) and control the blinds too. So clean and modern! The room also comes with a little doll on the bed which is very cute and also 4 books and again I just think it's nice touches like this that really makes a hotel experience so great. Food and drink menu is amazing and delicious. You can also fill up glass containers with fresh cold water and take these to your room and this was so nice to do. I've never known any other hotel have this! Location is perfect, we had a lovely city view on the 5th floor and loved that we got the option at check in to pick a high or low floor. We had a great view of the shard! Love this hotel!
Stayed 3 nights in Nov 2024

10/10 Excellent

Tom

Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel with well kept small clean rooms.
Stayed 1 night in Dec 2024

10/10 Excellent

Iacinta

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the style and quiete.
Stayed 2 nights in Nov 2024

10/10 Excellent

D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always and love the bar area
Stayed 2 nights in Nov 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff; very comfortable and close to many attractions.
Stayed 10 nights in Sep 2024

10/10 Excellent

Dionisis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Geoff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable bedroom. Shame hotel prices are so high
Stayed 2 nights in Nov 2024

10/10 Excellent

Juliana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need.
Stayed 1 night in Nov 2024

8/10 Good

Stephen

Stayed 2 nights in Nov 2024

10/10 Excellent

Darren

Stayed 2 nights in Oct 2024

10/10 Excellent

Amanda

Liked: Amenities, property conditions & facilities
Small well designed rooms, stylish hotel in great neighborhood.
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Naomi

Stayed 1 night in Oct 2024

8/10 Good

Chin

Liked: Cleanliness, staff & service, property conditions & facilities
Although the room is small but it is net and tidy
Stayed 1 night in Nov 2024

8/10 Good

Feruz

Liked: Amenities
I like it very much
Stayed 2 nights in Nov 2024

10/10 Excellent

Peter

Stayed 1 night in Nov 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel, but the room was a bit tired…need to invest in a new mattress…
Stayed 1 night in Nov 2024

8/10 Good

Alistair

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, cool little capsule room which was a good size and comfy. The only complaint is the lack of any facility to make tea or coffee, either in the room, in a tea bay on the floor
Stayed 2 nights in Nov 2024