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citizenM London Shoreditch

4.0 star property

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Photo gallery for citizenM London Shoreditch

Building design
Lobby lounge
Lobby sitting area
Lobby sitting area
King Room | Premium bedding, pillowtop beds, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant
$163
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
6 Holywell Lane, London, England, EC2A 3ET
  • Brick Lane
    ‪6 min walk‬
  • Tower of London
    ‪3 min drive‬
  • St. Paul's Cathedral
    ‪4 min drive‬
  • London (LCY-London City)
    ‪18 min drive‬

Room options

View all photos for King Room

King Room | Bathroom | Shower, hydromassage showerhead, eco-friendly toiletries, hair dryer

King Room

9.0 out of 10
Wonderful
(76 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM London Shoreditch

4-star hotel in London City Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM London Shoreditch offers 216 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and express check-in.

CitizenM London Shoreditch is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
CanteenM - This buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CanteenM - Onsite lobby lounge. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • canteenM
  • canteenM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out fee: GBP 29 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 236564886
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after midnight.

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM London Shoreditch Hotel
citizenM Shoreditch Hotel
citizenM Shoreditch

citizenM London Shoreditch Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 702 out of 1005 reviews
Rating 8 - Good. 209 out of 1005 reviews
Rating 6 - Okay. 68 out of 1005 reviews
Rating 4 - Poor. 11 out of 1005 reviews
Rating 2 - Terrible. 15 out of 1005 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Stayed 1 night in May 2025

6/10 Okay

Heather

Traveled with partner
Liked: Staff & service
Loved the location. Overall the hotel was just adequate - nothing special. Decently clean. We did request housekeeping one day and didn’t receive it. Overall it just was fine, nothing great.
Stayed 2 nights in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel with excellent attentive service.
Stayed 2 nights in May 2025

6/10 Okay

SONIA

Traveled with family
Disliked: Amenities
Room too small with the toilet right in middle of the room. No reception desk, you have to check yourself in, elevator was not working, the noise level is high with street noise and train. Fortunately, we were staying only one night. I do not recommend it .
Stayed 1 night in May 2025

10/10 Excellent

Kerrstyn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great beds.
Stayed 2 nights in May 2025

10/10 Excellent

Helen

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Cool, clean and well located
Stayed 3 nights in May 2025

10/10 Excellent

shaun

Stayed 2 nights in May 2025

6/10 Okay

Ysarah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at a few citizen Ms and they are all usually great. This property itself was not up to par. The building itself only had one working elevator. There was a rotten egg smell in the water in the room. The tablet in the room was cracked. However the staff went above and beyond and were great during the stay.
Stayed 3 nights in May 2025

10/10 Excellent

gloria

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Kimli, Surrey

Liked: Cleanliness, staff & service, amenities
Great staff, good room size - elevator situation but tricky, hopefully they’ll be back up to 3 elevators soon.
Stayed 5 nights in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super time in Shoreditch.

Great location. Friendly staff. Room quite small but had everything we needed.
Stayed 2 nights in May 2025

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel. Elevators need fixing

Lovely hotel but having only one elevator working is a real pain. I know they are going to have all 3 of them operational by end of may. 2 could be working whilst the other is being fixed/upgraded. Overall a lovely hotel. Lovely bar, breakfast too and ideally located close to Liverpool st station for access to airports. I will stay again.
Stayed 2 nights in May 2025

10/10 Excellent

Gabby

Stayed 3 nights in May 2025

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is fantastic but they really need to fix the lifts!
Stayed 1 night in May 2025

10/10 Excellent

James

Stayed 1 night in Apr 2025

8/10 Good

Carla

Liked: Cleanliness, staff & service
It was a good walk to Tower of London and sites in that area. Staff were helpful in recommending good dining options in the area.
Stayed 3 nights in Apr 2025

8/10 Good

C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, good area, nice staff…. Perfect if you’re a couple as the rooms are small, the bathroom not overly private, and the way the bed is situated if u have to pee at 3am you have to climb over your partner and wake their ass up. Also… fix the damned elevator. Good god. But they were pro. We’re generally pleased.
Stayed 4 nights in May 2025

10/10 Excellent

Stephen

Stayed 2 nights in May 2025

8/10 Good

Naomi

Business traveler
Liked: Cleanliness, staff & service, amenities
Really great - the lifts were broken for part of the stay but apart from that a very comfortable stay. Perfect for a work trip and easy to get around the city from this location.
Stayed 5 nights in Apr 2025

8/10 Good

Oge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall very good impression

Great location. We knew it was tiny but well thought design. Only one elevator was a problem as we had to wait long
Stayed 3 nights in May 2025

8/10 Good

Amin

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

Boya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and really good
Stayed 3 nights in Apr 2025