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citizenM London Victoria Station

4.0 star property

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Photo gallery for citizenM London Victoria Station

Property amenity
Interior
Interior detail
Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Business services
  • Bar
$134
includes taxes & fees
Jan 11 - Jan 12

Explore the area

View in a map
292 VAUXHALL BRIDGE ROAD, London, England, SW1V 1AE
  • Place, Apollo Victoria Theatre
    ‪2 min walk‬
  • Place, Victoria Station Travel Information Centre
    ‪3 min walk‬
  • Place, Buckingham Palace
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪42 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(5 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM London Victoria Station

4-star property in London City Centre
Along with a restaurant, this smoke-free property has a bar/lounge and a snack bar/deli. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. All 226 rooms boast iPads and offer free WiFi and pillowtop beds. IPod docks and premium bedding are standard, as are flat-screen TVs with digital channels. Housekeeping is available on request.
CitizenM London Victoria Station offers 226 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This London property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and coworking spaces. This London property also offers multilingual staff, coffee/tea in a common area, and a front-desk safe.

CitizenM London Victoria Station is a smoke-free property.

A complimentary manager's reception is offered each day.
CanteenM - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
CanteenM - This bar specializes in vegetarian cuisine and serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • canteenM
  • CanteenM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an access code
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

London Victoria Station
Citizenm London Victoria
citizenM London Victoria Station Hotel
citizenM London Victoria Station London
citizenM London Victoria Station Hotel London

citizenM London Victoria Station Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1544 out of 2039 reviews
Rating 8 - Good. 357 out of 2039 reviews
Rating 6 - Okay. 88 out of 2039 reviews
Rating 4 - Poor. 28 out of 2039 reviews
Rating 2 - Terrible. 22 out of 2039 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Neale

Stayed 2 nights in Oct 2025

10/10 Excellent

Steven

Stayed 2 nights in Oct 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good find near Victoria Station. The room a bit snug and the bed is comfortable and the room is clean. The main lobby and bar are open and available 24/7 and the staff is extremely friendly and helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Hovsep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was very friendly
Stayed 9 nights in Jun 2025

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Room a little small but overall a great place to stay.
Stayed 2 nights in Sep 2025

4/10 Poor

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Tameka, Orange Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Close to restaurants/theatres and attractions. Close to transportation via Victoria station.
Stayed 3 nights in Sep 2025

10/10 Excellent

YEONG MEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 4 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

8/10 Good

Shaun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place. I’ve had larger rooms on cruise ships but great location and super clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

April, Mission Hills

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel management was rude and I accommodating. They were going through construction and had to close off the lobby but ignored guests (managers ) and acted like we were the problem. They couldn’t find my room or breakfast so made me pay again and then charged for coffee when they ran out. The staff seemed willing to give good service but managers were horrible. Paid way too much to be treated that poorly
Stayed 1 night in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the style, love the vibe!
Stayed 3 nights in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, convenient location, rooms are super clean and modern. Would definitely would stay here again!
Stayed 2 nights in Sep 2025

10/10 Excellent

Renata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff excellent service, good breakfast, many beggars outside of hotel but that can be said in many large cities, close to many sites and the tube Would stay here again
Stayed 3 nights in Sep 2025

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Stayed 4 nights in Sep 2025

10/10 Excellent

Jason

Stayed 1 night in Sep 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Prachi

Stayed 2 nights in Sep 2025

8/10 Good

Nicolaas, Delta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, close by Victoria station!
Stayed 1 night in Sep 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Y’all. Your staff was so kind and welcoming and helpful!! 10/10.
Stayed 1 night in Sep 2025

10/10 Excellent

Joanna

Stayed 1 night in Sep 2025

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our 1st stay but not our last

This was our 1st time in London and our 1st stay at CitizenM...and we were NOT disappointed! From the moment we walked in the doors, we loved the colors and ambiance of the style and decor and music! We were greeted immediately and taken care of with such friendly staff. The bar staff was extremely nice and friendly as we enjoyed getting our café every day. The room was spacious enough for the 2 of us but we were also given a handicap room (which we don't have an handicap) so not sure if that makes the room bigger or same size as the king room we reserved. The ipad to control EVERYTHING from lights to shades to tv to setting the alarm...was so cool and convenient! The location is by Victoria Station so it was easy access to travel the tube or walk to main attractions. We truly enjoyed our stay!
Our room
Bathroom
Outside bathroom view
Design in room
Stayed 2 nights in Sep 2025

10/10 Excellent

Charlotte Tyla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly! It was very safe and clean
Stayed 4 nights in Sep 2025