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citizenM London Victoria Station

4.0 star property

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Photo gallery for citizenM London Victoria Station

Property amenity
Breakfast, lunch and dinner served
Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Interior detail
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Bar
  • Air conditioning
  • Free WiFi
  • Restaurant
$193
includes taxes & fees
Sep 1 - Sep 2

Explore the area

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292 VAUXHALL BRIDGE ROAD, London, England, SW1V 1AE
  • Buckingham Palace
    ‪9 min walk‬
  • Big Ben
    ‪17 min walk‬
  • Piccadilly Circus
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪32 min drive‬

Room options

View all photos for King Room, 1 King Bed

King Room, 1 King Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

King Room, 1 King Bed

9.2 out of 10
Wonderful
(333 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(21 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM London Victoria Station

4-star property in London City Centre
Along with a restaurant, this smoke-free property has a bar/lounge and a snack bar/deli. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. All 226 rooms boast iPads and offer pillowtop beds and iPod docks. Premium bedding and rainfall showerheads are standard, as are Smart TVs with digital channels. Housekeeping is available on request.
CitizenM London Victoria Station offers 226 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels.

Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and coworking spaces. This London property also offers multilingual staff, coffee/tea in a common area, and a front-desk safe.

CitizenM London Victoria Station is a smoke-free property.

A complimentary manager's reception is offered each day.
CanteenM - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
CanteenM - This bar specializes in vegetarian cuisine and serves light fare only. Open daily.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • canteenM
  • CanteenM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an access code
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

London Victoria Station
Citizenm London Victoria
citizenM London Victoria Station Hotel
citizenM London Victoria Station London
citizenM London Victoria Station Hotel London

citizenM London Victoria Station Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1498 out of 1974 reviews
Rating 8 - Good. 348 out of 1974 reviews
Rating 6 - Okay. 81 out of 1974 reviews
Rating 4 - Poor. 26 out of 1974 reviews
Rating 2 - Terrible. 21 out of 1974 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The walkability is what made this place standout. We flew in from Gatwick, took the Express to Victoria Station, and then walked a couple of minutes to our hotel. We were able to walk to Big Ben, Westminster Abbey, the London Eye, and Buckingham Palace. And we were also able to walk to a bunch of affordable and not so affordable restaurants. Then to come back to a confortable room? The best stay! Highly recommend, especially as a tourist.
Stayed 3 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were excellent- my wife injured her knee and they were very thoughtful- providing ice and a compress. Very impressed!
Stayed 1 night in May 2025

8/10 Good

A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and comfortable hotel

Convenient and comfortable hotel, well located close to Victoria.
Stayed 1 night in Apr 2025

10/10 Excellent

MELISSA

Stayed 5 nights in May 2025

10/10 Excellent

William H. Murphy,

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have been excited about CitizenM since we had a surprisingly great and completely satisfying experience at the San Francisco hotel and in London last week.. One of the big drivers was how low the cost was compared to other hotels. The $200 per night cost now seems a thing of the past because rates now average $400 per night in Chicago. This increased cost alone caused us not to book the CitizenM in Chicago even though we just paid $125 to get additional perks at its other hotels. We will now stay at the new super clean Swiss Hotel for $200 a night. Are these higher prices a result of Marriott recently purchasing CitizenM? I hope they don’t ruin the CitizenM concept.
Stayed 2 nights in May 2025

8/10 Good

Walter

Stayed 3 nights in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities
The staff was very accommodating, very friendly, and Athena was definitely a class act,
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and convenient

Super comfy bed and pillows. Tiny room but optimal use of space. Very clean, modern and very close to Victoria station.
Stayed 3 nights in May 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Darryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Thomas, Indian Land

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unique hotel with its use of self check in kiosk and electron iPad control of all room functions
Stayed 2 nights in May 2025

10/10 Excellent

Jackie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
located very close to Victoria Rail station
Stayed 2 nights in May 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern hotel in great location

Modern hotel in a great location. Check in and out was smooth and online app giving late checkout option was ideal! Room was well designed.
Stayed 2 nights in May 2025

10/10 Excellent

Derek

Liked: Cleanliness, amenities, property conditions & facilities
We can’t fault the Citizen M. We can recommend it as a no frills stay with very friendly staff and everything immaculately presented including the breakfasts.
Stayed 3 nights in May 2025

10/10 Excellent

Tina

Stayed 1 night in May 2025

10/10 Excellent

Richard, Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in May 2025

10/10 Excellent

Miriam

Stayed 3 nights in May 2025

6/10 Okay

polyna

Liked: Cleanliness, staff & service, room comfort
Too many homeless people next to the hotel felt very unsecured. Also priced a lot for a small room
Stayed 3 nights in May 2025

10/10 Excellent

Svetlana

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay at CitizenM London was excellent overall. Despite initial check-in difficulties due to unforeseen booking issues, the staff quickly resolved everything with exceptional care. Our room was impeccably clean, very comfortable, and easy to access—ideal for a short stay. Additionally, the breakfast options were outstanding, offering an impressive variety that could satisfy even the most extravagant tastes and accommodate a healthy lifestyle. Highly recommended!
Stayed 3 nights in May 2025

10/10 Excellent

Darryl

Stayed 2 nights in May 2025

10/10 Excellent

Elia, El Paso

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in May 2025

10/10 Excellent

NASREEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all the major attractions.
Stayed 4 nights in May 2025

10/10 Excellent

Maryna

Liked: Cleanliness, amenities, property conditions & facilities
Awesome experience staying at citizen M Victoria station hotel. Friendly staff, walkable distance to Buckingham palace and park. Love it!
Stayed 2 nights in May 2025