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City Gate Kensington

3.0 star property

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January 2025

Photo gallery for City Gate Kensington

Exterior
Standard Studio | Living area | LCD TV
Deluxe Duplex (Studio) | Free WiFi
Standard Studio | Free WiFi
Deluxe Duplex (Studio) | Free WiFi

Reviews

6.2 out of 10

Popular amenities

  • Parking available
  • Kitchen
  • Free WiFi

Explore the area

Map
20 Fairholme Road, Hammersmith and Fulham, London, England, W14 9JX
  • Cromwell Road
    11 min walk
  • Olympia Conference and Exhibition Centre
    13 min walk
  • Kensington High Street
    14 min walk
  • London (LHR-Heathrow)
    27 min drive

Room options

View all photos for Superior Studio

Superior Studio | Free WiFi

Superior Studio

  • Studio
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Studio

Standard Studio | Free WiFi

Standard Studio

  • Studio
  • Sleeps 2
  • 1 Double Bed OR 1 Double Sofa Bed

View all photos for Deluxe Duplex (Studio)

Deluxe Duplex (Studio) | Free WiFi

Deluxe Duplex (Studio)

  • 161 sq ft
  • Studio
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio

Deluxe Studio | Free WiFi

Deluxe Studio

  • Studio
  • Sleeps 2
  • 1 Double Sofa Bed

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

City Gate Kensington

3-star apartment in Hammersmith and Fulham
Self parking, express check-out, and free WiFi in public areas are available at this smoke-free apartment building. Each apartment provides a kitchen with a microwave, plus free WiFi, free wired Internet, and an LCD TV with digital channels. Other amenities that guests will find include a coffee/tea maker and an electric kettle. Housekeeping is not available.
City Gate Kensington offers 12 accommodations with coffee/tea makers and complimentary toiletries. Accommodations at this 3-star apartment have kitchens with microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wired and wireless Internet access. LCD televisions come with digital channels.

City Gate Kensington features express check-out. Wireless Internet access is complimentary. Onsite parking is available (surcharge).

City Gate Kensington is a smoke-free property.

Languages

English, German, Latvian, Lithuanian, Polish, Russian

Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 20 per day)

Kitchen

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Luggage storage
  • No housekeeping service

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 12 units

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

There is no front desk at this property

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: GBP 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

Property is also known as

City Gate Kensington Aparthotel
City Gate Kensington Apartment
City Gate Kensington
City Gate Kensington London
City Gate Kensington Apartment
City Gate Kensington Apartment London

City Gate Kensington Reviews

Reviews

6.2
Rating 10 - Excellent. 9 out of 114 reviews" "
Rating 8 - Good. 40 out of 114 reviews" "
Rating 6 - Okay. 33 out of 114 reviews" "
Rating 4 - Poor. 13 out of 114 reviews" "
Rating 2 - Terrible. 19 out of 114 reviews" "

7.0/10

Cleanliness

6.0/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perhaps the owner bailed?
E-mailed them twice to confirm check in called them on the day no response or answer - perhaps the owner packed up and bailed? or died? because it looks like we are not the only one to have this issue either way had to wait 4 hours for hotels.com to find us another place then they said it would take 15 mins with all our luggage after a 24 hour flight from Melbourne to London with no real apology pretty disappointing experience all around
Stayed 1 night in Jun 2018

8/10 Good

Susan

Liked: Room comfort
Disliked: Staff & service
Need to fix all the hooks for shower head. Was given a double rm instead of duplex. Very hard to get hold of anyone in that tel nbr given.

8/10 Good

Ying Tao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

4/10 Poor

Steve, Lancashire

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Really really basic apartment
The apartment I stayed for 2 nights at was flat 3 20 Fairholme Road. The first night was really noisy people coming and going up until 3am and then from 5am so no sleep that night. The second night was better but maybe I was so tired from the first night I just didn't hear them. The apartment was small and cramped with really basic furniture, a microwave sink and a fridge which didn't get cold. There was a small freezer which had about 3 inches of frost inside which stopped the door from shutting. The one good thing was the shower room which was in good order, the sink was really small so difficult to get a shave in and the shower was also cramped but water pressure was good and the water was hot. There was a problem with Sky so I reported it and someone came round about an hour later, reset the sky box wherever that was and then retuned the TV and it came back up. The apartment is really for a young person just staying over for 1 night in London and the pictures do not reflect whats actually there.
Stayed 2 nights in Feb 2018

4/10 Poor

Glynnpt, Isle of Wight

Liked: Cleanliness
Disliked: Property conditions & facilities
Was it the room we booked?
The information on the webpage did not seem to match with the reality. The room was reduced by about 60%. At that price it was good value, but I did not think it was worth anywhere near the full price. It was a largish sitting room that had been cleverly adapted to include a small shower cubicle and toilet. There was also quite a well equipped small kitchen area. However the ceiling of shower room and kitchen space had been lowered to allow for a mezzanine deck with the bed. This meant that the headroom where the bed was situated was just to low for comfort and the ladder to the bed was much too steep for most people. It would have been good to know that as it could have been the deciding factor for some people.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had oven and fridge for cooking.
Located close to paddington tube and hyde park. No probs. All went well.
Stayed 1 night in Feb 2018

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but suitable
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
that creaky bed!
The location was great, the check in system is brilliant, the location, easy to get to 4mins from West Kensington Station. Perfect for a late finish. I was exhausted, I climbed the stairs, the room was petité but I was only there to sleep. There was a bit of dust and fluff on the floor, and the general cleanliness of the room was not great. But it was the bed that really ruined my stay it was just so unbelievably noisy. Where even the slightest movement would produce a creak so loud as to almost echo in the tiny room. It was, grating... I am a restless sleeper.. So I did not get much sleep.
Stayed 1 night in Dec 2017

4/10 Poor

Steve, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not for adults
Room was small, which was okay, but bed was in a loft, about 1 m high, accessed by means of a steep, slippy ladder. Had to literally crawl into the bed which was a mattress on a basically a hand made pallet
Stayed 1 night in Dec 2017

8/10 Good

emma

Liked: Cleanliness, staff & service, property conditions & facilities
No wifi, terrible pillows
Good for location and quiet. Shame the bed is so uncomfortable and the cheap pillows are lumpy. And the Internet didn't work...
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The toilet flush was needed some work on it. The fridge made a terrible noise
Stayed 1 night in Nov 2017

8/10 Good

Dean

Liked: Staff & service, room comfort
Decent for the money
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Easy access to central London
Stayed whilst we went to jazz fest. Easy to get to venue. Room could do with some bedside or table lamps. Bed, which was a sofa bed we a little uncomfortable.
Stayed 2 nights in Nov 2017

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Room comfort
2 night stay West Kensington
Booking and entrance fine with simple security and instructions. Room - a small Deluxe with adequate amenities and very clean. Not having being warmed to b a rock climber I didn't realise at 60 years of age and being large in frame I had to clamber up a 1 in 2 or 3 ladder to access and literally crawl over to a loft double bed with about 15" headroom. I slept 2nd night on the uncomfortable sofa bed. Adverts state £40-50 but I paid £150 for 2 nights. A standard room looks to have been much more suitable and clearly a better option. Can't see me returning. West Kensington tube 5 mins and numerous eateries and couple of pubs in locality.
Stayed 1 night in Nov 2017

8/10 Good

paul, essex

Liked: Cleanliness, property conditions & facilities
Apartment good overall.
On the whole it was a nice experience , location good. Clean room. Safe area. Only one problem was the uncomfortable bed. The bed let it down for me .one more thing.....how can i be expected to rate the hotel staff when there wasnt any to rate ?
Stayed 3 nights in Oct 2017

8/10 Good

Alpesh

Liked: Cleanliness, staff & service, property conditions & facilities
Not Bad for a 1 night sta
Great Room, a drop small with bedroom high and didn't have all the glasses in the Kitchen and 1 Towel only, But was clean and easy to get in!
Stayed 1 night in Oct 2017

8/10 Good

neil

Liked: Cleanliness, property conditions & facilities
Great value but small
This economical little apartment was perfect for one night but for longer stays would be a bit claustrophobic - particularly the raised sleeping area which is reached by a very steep wooden ladder and has only c60cm headroom between the mattress and the ceiling. Definitely not suitable for anyone with any mobility issues. In theory the apartment sleeps 4 but, when the sofa bed is pulled out it virtually fills the living area. A couple of table lamps would give some ambience instead of the harsh halogen ceiling lights. Otherwise, for the price, a great find.
Stayed 1 night in Oct 2017

2/10 Terrible

Mel, san Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't confirm reservation
Wouldn't confirm reservation until the day of flight. We couldn't rely on them and had to make another reservation. Even with Expedia intervention they refused to give me the access code until the day plane scheduled to leave U S for London.
Stayed 4 nights in Sep 2017

8/10 Good

Diane, Edinburgh

Liked: Cleanliness, property conditions & facilities, room comfort
Easy access to underground close by.
Nice area well equipped apartment funny no spoons or teaspoons tho 😀 Loft bed comfy great to have a fan tho other wise would have been a bit stuffy !! Had a good nights sleep only there for one night arrived late thats all you need for say a short stay of 2-3 nights . Apartment 6 I would say would be suitable for no more than 3. The only thing was the walls and doors were very thin you could hear a pin drop but other guests realised that and respected that issue .
Stayed 1 night in Sep 2017

6/10 Okay

carrie, New Zealand

Cute flat close to transport
The flat was very close to West Kensington tube station and had plenty of good restaurants nearby as well as a tesco's and a laundromat. However, the room hadn't been cleaned when we arrived at 2pm so we had to go for a walk for half an hour. The room didn't look like any of the photos in the listing so that was misleading. The bed was up a loft ladder and really close to the ceiling. The shower was also broken so we had to take it to the stand. The kitchen facilities were good though.
Stayed 3 nights in Sep 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
We were located on the lower ground floor and as soon as you enter the room it's had no visible sunlight or windows (apart from a small square window over the kitchen) have to screw to open! The bathroom could barely fit one person and looked nothing like the pictures. The walls are paper thin so I could hear people talking above, on the same floor and next to us. Everyone few hours we would also have a pungent smell of cigarette smoke which make its unbearable to want to stay in the flat. Overall I was very disappointed and would not recommend this to anyone!
Stayed 1 night in Aug 2017

6/10 Okay

alan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, good accommodation
Very convenient location. Check in was really simple and easy with good communication (access codes sent via email/ text etc). Self contained apartment had everything I needed and expected. Really clean. Overall very happy with experience
Stayed 1 night in Aug 2017

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location for the event that I wasn't attending at Olympia, 15 min walk. The room itself was clean and comfortable.
Stayed 3 nights in Jul 2017

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, I will back again.
Stayed 1 night in Jul 2017