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Conrad London St. James

5.0 star property

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2 bars/lounges, gastropub
One Bedroom Suite | Living area | 42-inch flat-screen TV with digital channels, TV
Lunch and dinner served, British cuisine
Lunch and dinner served, British cuisine
King Superior room | Premium bedding, Select Comfort beds, free minibar items, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Gym
  • Bar
  • Room service
  • Housekeeping
  • Breakfast available

Explore the area

Map
22-28 Broadway, London, England, SW1H 0BH
  • St. James Park
    ‪3 min walk‬
  • Westminster Abbey
    ‪4 min walk‬
  • Houses of Parliament
    ‪6 min walk‬
  • London (LHR-Heathrow)
    ‪43 min drive‬

Room options

View all photos for Twin Superior Room

Twin Superior Room | Premium bedding, Select Comfort beds, free minibar items, in-room safe

Twin Superior Room

  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for King Superior room

King Superior room | Premium bedding, Select Comfort beds, free minibar items, in-room safe

King Superior room

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King Executive Room With Lounge Access

King Executive Room With Lounge Access | Premium bedding, Select Comfort beds, free minibar items, in-room safe

King Executive Room With Lounge Access

  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Deluxe Room

Twin Deluxe Room | Premium bedding, Select Comfort beds, free minibar items, in-room safe

Twin Deluxe Room

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for King Deluxe Room

King Deluxe Room | Premium bedding, Select Comfort beds, free minibar items, in-room safe

King Deluxe Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King Superior Accessible room

King Superior Accessible room | Premium bedding, Select Comfort beds, free minibar items, in-room safe

King Superior Accessible room

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Deluxe Suite

One Bedroom Deluxe Suite | Premium bedding, Select Comfort beds, free minibar items, in-room safe

One Bedroom Deluxe Suite

  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Premium bedding, Select Comfort beds, free minibar items, in-room safe

One Bedroom Suite

  • 569 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Premium bedding, Select Comfort beds, free minibar items, in-room safe

Family Room

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for King Executive Accessible With Lounge Access

King Executive Accessible With Lounge Access | Premium bedding, Select Comfort beds, free minibar items, in-room safe

King Executive Accessible With Lounge Access

  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Duplex Suite

One Bedroom Duplex Suite | Premium bedding, Select Comfort beds, free minibar items, in-room safe

One Bedroom Duplex Suite

  • 498 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Accessible Superior Room

Twin Accessible Superior Room | Premium bedding, Select Comfort beds, free minibar items, in-room safe

Twin Accessible Superior Room

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Conrad Suite

Conrad Suite | Living area | 42-inch flat-screen TV with digital channels, TV

Conrad Suite

  • 1324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, Select Comfort beds, free minibar items, in-room safe

Junior Suite

  • 427 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Suite

Premium bedding, Select Comfort beds, free minibar items, in-room safe

Two Bedroom Suite

  • 861 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Family Connecting Room

Family Connecting Room | Premium bedding, Select Comfort beds, free minibar items, in-room safe

Family Connecting Room

  • 581 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Twin Executive Room With Lounge Access

Twin Executive Room With Lounge Access | Premium bedding, Select Comfort beds, free minibar items, in-room safe

Twin Executive Room With Lounge Access

  • 391 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Conrad London St. James

5-star hotel in London City Centre
Along with a restaurant, this hotel has 2 bars/lounges and a 24-hour fitness center. WiFi in public areas is free. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite.
Conrad London St. James offers 256 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Each accommodation is individually furnished. Select Comfort beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include espresso makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business amenities at this 5-star property consist of a 24-hour business center, 8 meeting rooms, and limo/town car service.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 6189 square feet (575 square meters) include a conference center. This Art Deco hotel also offers a 24-hour fitness center, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
The Pem Restaurant - This restaurant specializes in British cuisine and serves lunch and dinner.
Blue Boar Pub - This gastropub specializes in British cuisine and serves lunch and dinner. A children's menu is available. Open daily.
The Hedgerow Bar - This bar specializes in British cuisine and serves light fare only. Open select days.
Late night fare is available from 24-hour room service.

Languages

Arabic, Chinese (Mandarin), Croatian, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hindi, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (GBP 58 per night)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 32 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Blue Boar Pub
  • The Hedgerow Bar
  • The Pem Restaurant

Things to do

  • 24-hour gym
  • Art gallery

Family friendly

  • Children's games
  • Children's toys
  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference center (6,189 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (35 inch wide door)
  • Handrails in stairways (38 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free minibar (limited items)
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 75.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 32 per person
  • Valet parking fee: GBP 58 per night
  • Rollaway bed fee: GBP 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

InterContinental Hotel London Westminster
InterContinental London Westminster
London Westminster InterContinental
Conrad London St. James Hotel
Conrad St. James Hotel
Conrad London St. James
Conrad St. James
Conrad London St. James England
Conrad London St. James Hotel
Conrad London St. James London
Conrad London St. James Hotel London

Conrad London St. James Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 747 out of 1003 reviews
Rating 8 - Good. 173 out of 1003 reviews
Rating 6 - Okay. 51 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 15 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Louis, Hingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Central location, but very safe and comfortable. Service was excellent.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was generally outstanding. The room was spacious and well appointed. Easy access to St James Park Underground Tube/Subway station which was literally across the road. Victoria Railway Station (hub for Gatwick express trains from Gatwick airport) was a 15 min walk away. Very good breakfast - high end. In house pub - also high end. In house fine dining restaurant. Will stay there again for sure
Stayed 7 nights in Nov 2024

10/10 Excellent

KEITH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel. Staff on arrival first class and very helpfull Room was again first. A perfect stay will stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Leslie

Stayed 4 nights in Oct 2024

10/10 Excellent

Anne

Stayed 1 night in Nov 2024

10/10 Excellent

Enass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Loved my stay at the Conrad, room location safe and close to Big Ben London Eye and hop on hop of just at the corner of the hotel I will stay again
Stayed 4 nights in Oct 2024

10/10 Excellent

Ann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The executive suite room was great -- with lounge access --which was great . We did eat in the Blue Boar pub which is part of the same group --food was excellent but food service in the pub was poor . Service in the hotel and lounge was excellent however .
Stayed 1 night in Oct 2024

4/10 Poor

Lord James

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Total Chaos.
It started the day before my trip they couldn’t find my reservation. Eventually they found it. I then asked to check in early by 2 hours. They then said I would have to pay for an additional full night. I paid it. When I got to the hotel again they couldn’t find my reservation. They then had ne checking out on the same day. The administration is in total disarray. They then had a system fault that lost all the keys. Chaos. Never again.
Stayed 1 night in Oct 2024

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hostess was quite awesome!
Stayed 1 night in Oct 2024

2/10 Terrible

INC

Stayed 4 nights in Oct 2024

10/10 Excellent

Benjamin

Perfect
Stayed 1 night in Oct 2024

10/10 Excellent

Lee

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot beat the location to Buckingham and Westminster Abbey. All others easily accessible by the London Tube. Plan a bit more time for Ubers in this area as there is congestion.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and beautiful property!
Stayed 2 nights in Sep 2024

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Kristian

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I was on the fourth floor, not by the elevator, yet every 5-10 min the whole room rumbled like a very heavy lorry drove by at high speed. It was very disturbing and woke me several times.
Stayed 3 nights in Sep 2024

10/10 Excellent

Bernard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights last four nights. The hotel is in a great spot. Walkable to Buckingham Palace and Many other sites. Hotel is spotless . Best part is the entire staff , everyone not just a few were amazing. Two couples and all 4 of us had similar praises.
Stayed 4 nights in Sep 2024

10/10 Excellent

Dr. Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in a great area of London. The Pub has great food. Our room was very nice and quiet. The breakfast was really good, too. Will return here.
Stayed 2 nights in Sep 2024

10/10 Excellent

Melina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a perfect location to all the main tourist sites of London. Would have rated “excellent” for all above categories except for one little issue that was mind boggling- the glasses that were given to us as a welcome drink were never removed from our room. Eventually wee even placed them outside our door - & yet there they remained for several days.
Stayed 4 nights in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding!
Stayed 4 nights in Sep 2024

10/10 Excellent

Freda Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book me again! This place was centrally located between Westminster Abbey and Buckingham Palace. But the real joy was the service - every person was delightful. Each went out of their way to ensure you were happy with the room, the breakfast buffet, the check in. No detail was left to chance. The little extras put them over the top.
Stayed 6 nights in Sep 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Property conditions & facilities, room comfort
Well Done
Excellent location right outside the train station. Pubs nearby and everything was accessible. Area was safe and quiet. Would stay here again .
Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024