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Crystal Lodge Hotel

2.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crystal Lodge Hotel

Interior
In-room safe, iron/ironing board, cribs/infant beds, free WiFi
Reception
Fridge, microwave, coffee/tea maker
Front of property

Reviews

5.6 out of 10

Popular amenities

  • Room service
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Kitchen

Explore the area

Map
49 Brigstock Road, Thornton Heath, England, CR7 7JH
  • Selhurst Park Stadium
    17 min walk
  • Chicken Cottage
    1 min walk
  • Croydon Thornton Heath Station
    3 min walk
  • London (LHR-Heathrow)
    74 min drive

Room options

View all photos for Quadruple Room, Shared Bathroom

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Quadruple Room, Shared Bathroom

  • 129 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Twin Room, Accessible, Shared Bathroom

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Twin Room, Accessible, Shared Bathroom

  • 86 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room, Shared Bathroom

Triple Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Triple Room, Shared Bathroom

  • 118 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Single Room, Shared Bathroom

  • 65 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Single Room, Private Bathroom

  • 75 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Double Room, Shared Bathroom

  • 75 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Quadruple Room, 2 Bedrooms, Private Bathroom

Family Quadruple Room, 2 Bedrooms, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Family Quadruple Room, 2 Bedrooms, Private Bathroom

  • 108 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Double Room, Private Bathroom

  • 97 sq ft
  • Sleeps 3
  • 1 Double Bed

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Room

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The price is $48
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$57 total
includes taxes & fees
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About this property

Crystal Lodge Hotel

Hotel in Bensham Manor
Valet parking, coffee/tea in a common area, and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Crystal Lodge Hotel offers 14 accommodations with safes and coffee/tea makers. Guests can make use of the shared/communal kitchen. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. LED televisions are featured in guestrooms. Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

Crystal Lodge Hotel features a terrace, barbecue grills, and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access. This Thornton Heath hotel also offers a garden, coffee/tea in a common area, and concierge services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Crystal Lodge Hotel is a smoke-free property.

Room service (during limited hours) is available.

Languages

Arabic, English, French, Hungarian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (GBP 10 per night)
  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private or shared bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request
  • Shared kitchen access

More

  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 20.0 per stay

Property payment types

Important information

Optional extras

  • Valet parking fee: GBP 10 per night
  • Crib (infant bed) fee: GBP 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel
Crystal Thornton Heath
Crystal Lodge Hotel Hotel
Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel Hotel Thornton Heath

Crystal Lodge Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 29 out of 192 reviews" "
Rating 8 - Good. 38 out of 192 reviews" "
Rating 6 - Okay. 39 out of 192 reviews" "
Rating 4 - Poor. 33 out of 192 reviews" "
Rating 2 - Terrible. 53 out of 192 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 👍
Stayed 1 night in Sep 2024

6/10 Okay

tracey

Liked: Staff & service, room comfort
Thank you Walid
We were Immediately upgraded by Walid. A very friendly welcome and seemed to be on duty 24/7. It is somewhere ok to get some sleep. Shared toilet and bathroom off putting> However Walid made up for the lodges short comings with his warm welcome
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Does what it says on the tin! Needed a place to stay for a night after a festival. Can’t argue with the price, nice and cheap especially for London. The staff member on the desk was very friendly and helpful.
Stayed 1 night in Aug 2024

2/10 Terrible

Marcia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down.
Stayed 1 night in Aug 2024

2/10 Terrible

Jerome

Stayed 1 night in Jul 2024

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonably priced rooms. Very clean all the staff as well as cleaners. Basic but everything you need
Stayed 1 night in Jul 2024

10/10 Excellent

zahraa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist have great manners
Stayed 1 night in Jun 2024

10/10 Excellent

Nozomi

Traveled with family and small children
Liked: Staff & service, amenities
Nice and friendly staff. Our family room was all new beds so I could sleep well. I just feel bad for another customer. My children were so happy stay here so running around and making noise.
Stayed 8 nights in May 2024

10/10 Excellent

Awelewa Doris

Liked: Staff & service, amenities, property conditions & facilities
The room was too small, not as big as what was seen on the website. The bed couldn't conveniently contain two people. However, Mr Peter, the receptionist that received us, gave us excellent customer service. He made us feel at home. Kudos to him.
Stayed 8 nights in Feb 2024

8/10 Good

Shayan

Traveled with family
Stayed 1 night in Apr 2024

6/10 Okay

Tony

Liked: Staff & service
It is what it is - essentially a hostel, but with separate rooms. Comfy, clean enough and warm. Friendly & helpful reception staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Beata

Stayed 1 night in Apr 2024

6/10 Okay

David

Business traveler
Ok
Stayed 1 night in Mar 2024

10/10 Excellent

Giulia

Stayed 1 night in Feb 2024

2/10 Terrible

Ben Harvey

Stayed 1 night in Feb 2024

8/10 Good

Miss A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crystal Lodge Hotel
Very good could use improvement but it is a great place to stay encouraged to visit there at least once or more
Stayed 2 nights in Feb 2024

10/10 Excellent

Ernest

Stayed 1 night in Feb 2024

4/10 Poor

Nicola

Stayed 1 night in Jan 2024

4/10 Poor

Kreshnik

Stayed 1 night in Feb 2024

6/10 Okay

Dushane

Stayed 1 night in Jan 2024

2/10 Terrible

J

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Kawa

Disliked: Cleanliness

2/10 Terrible

Amechi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diappointed.
Not very good. Shower not working well. Almost 10-15 people had to queue up for use of bathroom. Rooms not spacious, beds uncomfortable.
Stayed 6 nights in Nov 2023

10/10 Excellent

Carthy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good lodge
It’s good . Booked for a room with private toilet but had a little problem but was changed for a room with shared bathroom, staffs there were very friendly and helpful. Can’t complain much. Room was very neat and clean.
Stayed 1 night in Nov 2023

8/10 Good

RICHARD KWARTENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023