2/10 Terrible
Michael
Traveled with family
Sep 23, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at quite a few hotels and this was one of the worst experiences. We arrived at 9:50pm and room was not ready. We were given a key and told to not go to the room until at least 10:30. When we got into the room, bathroom floor wasn't cleaned (hairs on the floor). When we went to the bathroom we noticed there were no towels or toilet paper. As we were sitting in the room around 11pm someone entered the room but left before we could see who they were. I went to the front desk to ensure that another guest wasn't given a key to our room and was told it was the cleaning staff and 'it won't happen again'. We were concerned so tried to lock the doors and noticed the patio door at the back of the room didn't have a working lock. The balcony didn't have dividers so any resident would have been able to enter our room from the back. The next morning we went to take a shower. There was lukewarm water coming out of the lower tap but when switched to shower was freezing cold. We would not stay here again. Terrible experience.
Michael
Stayed 1 night in Sep 2024