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Dorsett Shepherds Bush

4.0 star property

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Bar (on property)
Lobby
Front of property - evening/night
Dorsett Room | Premium bedding, minibar, in-room safe, desk
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
58 Shepherds Bush Green, London, England, W12 8QE
  • Shepherd's Bush Empire
    ‪1 min walk‬
  • Westfield London Shopping Centre
    ‪10 min walk‬
  • Kensington High Street
    ‪20 min walk‬
  • London (LHR-Heathrow)
    ‪30 min drive‬

Room options

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, desk

Executive Room

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Dorsett Room

Dorsett Room | Premium bedding, minibar, in-room safe, desk

Dorsett Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Studio Suite

Studio Suite | Premium bedding, minibar, in-room safe, desk

Studio Suite

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Front of property - evening/night

Hilton London Kensington

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
3.9 out of 5, Good, (1005)
The price is $185
per night
$222 total
includes taxes & fees
May 17 - May 18
Hilton London Kensington

About this property

Dorsett Shepherds Bush

4-star hotel in Hammersmith and Fulham
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite.
Dorsett Shepherds Bush offers 317 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This eco-certified hotel also offers a 24-hour fitness center, multilingual staff, and tour/ticket assistance.

Dorsett Shepherds Bush is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Restaurant Spice Gallery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Jin Bar - This bar serves breakfast and light fare. Open daily.
Cafe - This coffee shop serves light fare only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, Romanian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe
  • Jin Bar
  • Restaurant Spice Gallery

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 70 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 70.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 948 out of 2112 reviews
Rating 8 - Good. 567 out of 2112 reviews
Rating 6 - Okay. 311 out of 2112 reviews
Rating 4 - Poor. 167 out of 2112 reviews
Rating 2 - Terrible. 119 out of 2112 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately there was no hot water in the morning which was disappointing and spoiled what would of been a great stay
Stayed 1 night in Jan 2025

6/10 Okay

Qaizar

Liked: Cleanliness, staff & service
Good location, we choose this place as it was close to a gig we went to see. At check in we were given a twin room even though the booking was specified for a double. Only to find out once I opened the door to the room. On the day of check out there was no hot water in the building.
Stayed 1 night in Jan 2025

10/10 Excellent

Chris

Stayed 1 night in Jan 2025

10/10 Excellent

Justin

Stayed 1 night in Jan 2025

8/10 Good

GEORGE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

DANIEL

Stayed 2 nights in Jan 2025

6/10 Okay

David

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
There was not hot water on the Saturday night and Sunday morning before left. (Told it was an Outside problem?) The shower and bath water controls were not great on the Friday night. Only luke warm. On the plus side comfortable bed.
Stayed 2 nights in Jan 2025

4/10 Poor

Lia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Dorsett is conveniently located, which is why we chose it. The reception is beautiful. Our room was less elegant, a little worn and cramped but that can't be helped in central London. When we returned to our room after dinner, around 6pm, the corridor smelt strongly of weed. We went out later and returned at 10pm and the smell was overpowering. I complained to reception and we had to put a towel along the bottom of the door to try and block the stench. There was a notice in the room saying that smoke detectors would pick up the slightest hint of cigarette smoke or vape, so either this isn't true or they weren't working. The bathroom had a large frosted window that meant someone sitting on the bed could see a person in the shower or faintly on the toilet. I was uncomfortable with this, but it turned out not to be an issue because the hot water wasn't working. I spoke to reception when we went down for breakfast. They said there'd been a pipe burst and they didn't know when it would be fixed. We were only saying one night and checked out 90 minutes later, unable to have a proper wash. While I enjoyed pastries for breakfast, my partner was disappointed as his cooked breakfast was cold. I appreciate that the hotel can't account for antisocial clientele or plumbing emergencies, but I'm relieved that we were only staying one night and not more.
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

Bad night and not much sleeping

Noisy air conditioning and music coming from somewhere until late night didn't allow a good sleeping. I am a able bodied and they assign me a disable room. It would have not be problem if the room was designed properly but is not: the bathroom is big enough but definitely not designed from a disabilty expert as the normal bath won't work for a disable person or wheelchair user. At the same time the shower inside the bath is installed far too low for normal bodied and there's no shower curtains so you'll splash everywhere. The sink is super small and super low. It is definitely not ok either if you are an able bodied or wheelchair user. The bathrooms and room could have been cleaner. The room is big but they left a tiny space between the bed corner and bathroom corner so I doubt a wheelchair user could confortable manuvre in the desk space to reach the lights and tv remote.
Stayed 1 night in Jan 2025

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip

a two night business trip and staying at Dorsett Shepherds bush for the first time. Check was quick and the greeting was warm. The hotel was very close to Shepherds Bush Market tube, on the Hammersmith and Metropolitan line, and one stop Wood Lane to get the central line. About a 3 min walk and the hotel is there. The restaurant was good and clean and service was good. The menu was ok, a bit mixed with different options from curry to fish and chips to hot spicy wings. The bar area is good but possibly needs more draught beers to gain more clients, and wifi in the hotel was very good. Check was excellent today, and I will look to use this hotel on my next visit. Also next door is Chets Restaurant at the Hoxton, beautiful food service, very busy but well worth it. 1 minute walk from the hotel.
Stayed 2 nights in Jan 2025

8/10 Good

Katherine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
flies
Stayed 2 nights in Jan 2025

4/10 Poor

Chris

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Unfortunately it took 3 attempts to give us a suitable room. Once that was sorted the shower was great although it leaked and the bed was big and comfortable. Decor in the room was tired, breakfast was good and dinner and drinks very average (for what we expected). We do have high standards so don’t be put off, oh and and the staff were all pleasant to deal with.
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, upgraded our room and treats for us in the room as it was my wife's birthday.
Stayed 1 night in Jan 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay here as a weekend away in London. Can drive to westfield and park overnight and walk to the hotel. Good breakfast and quiet rooms and good size.
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer, Weston super Mare

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Reception staff and very comfortable room!
Stayed 1 night in Jan 2025

10/10 Excellent

Jill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend

Great hotel. Good location
Stayed 1 night in Jan 2025

6/10 Okay

Derek, London

Traveled with partner
Liked: Cleanliness, amenities
A very convenient location for commuting, shopping and recreation. Disappointed with quality of room provided - did not match my order, and took 4 days to get a room change, after two separate unfulfilled promises by members of staff. A big thank you to Victoria for her attentiveness, with a much welcome intevention when I visited reception for a third time. She arranged a change.
Stayed 11 nights in Dec 2024

6/10 Okay

Nadine

Liked: Room comfort

Missing the small detail..

Wish they off more of variety for breakfast...management please make sure you do a. monthly quality insurance check on your heating and cooling unit..
Stayed 4 nights in Jan 2025

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2024

2/10 Terrible

Sebastien

Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Stayed 2 nights in Jan 2025

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in west London next to Westfield

Nice and clean hotel ideally located next to underground stations and Westfield shopping center. The new extension to take the breakfast is great and its buffet has a lot of choice. Staff is friendly and professional, only downside was the room temperature, too cold and we had to stop the air conditioning.
Stayed 1 night in Jan 2025

10/10 Excellent

Marcus

Stayed 1 night in Jan 2025

10/10 Excellent

May

Liked: Staff & service, property conditions & facilities
The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also loved the convenient location of the hotel.
Stayed 3 nights in Dec 2024