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DoubleTree by Hilton London Kensington

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for DoubleTree by Hilton London Kensington

Outdoor banquet area
Studio, 1 Queen Bed, Terrace | Private kitchen | Coffee/tea maker
Studio, 1 Queen Bed, Terrace | Premium bedding, in-room safe, desk, laptop workspace
Lunch and dinner served
Lunch and dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
100 Cromwell Road, London, England, SW7 4ER
  • Natural History Museum
    ‪6 min walk‬
  • Imperial College London
    ‪7 min walk‬
  • Victoria and Albert Museum
    ‪10 min walk‬
  • London (LHR-Heathrow)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

40-inch flat-screen TV with satellite channels, TV

Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Duplex)

Suite, 2 Double Beds (Duplex) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Double Beds (Duplex)

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 Double Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed

8.4 out of 10
Very good
(25 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds

7.8 out of 10
Good
(93 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Duplex)

40-inch flat-screen TV with satellite channels, TV

Suite, 1 King Bed (Duplex)

10.0 out of 10
Exceptional
(1 review)
  • 527 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

7.8 out of 10
Good
(6 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Duplex)

40-inch flat-screen TV with satellite channels, TV

Suite, 1 King Bed with Sofa bed (Duplex)

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Private kitchen | Coffee/tea maker

Apartment, 1 Bedroom

  • 969 sq ft
  • Sleeps 7
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Terrace

Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 Queen Bed, Terrace

  • 495 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 388 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.8 out of 10
Excellent
(23 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed with Sofa bed (Duplex)

40-inch flat-screen TV with satellite channels, TV

Suite, 1 Queen Bed with Sofa bed (Duplex)

7.0 out of 10
Good
(14 reviews)
  • 452 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Double Beds, Connecting Rooms

Shower, rainfall showerhead, free toiletries, hair dryer

Family Room, 2 Double Beds, Connecting Rooms

  • 452 sq ft
  • Sleeps 8
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, Multiple Beds

  • 280 sq ft
  • Sleeps 4
  • 3 Double Beds

View all photos for Room, 2 Double Beds, Accessible

Shower, rainfall showerhead, free toiletries, hair dryer

Room, 2 Double Beds, Accessible

8.8 out of 10
Excellent
(5 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

7.8 out of 10
Good
(19 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

DoubleTree by Hilton London Kensington

4-star hotel in London City Centre
A restaurant, a fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and concierge services are onsite.
DoubleTree by Hilton London Kensington offers 163 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and 6 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a terrace, and multilingual staff.

DoubleTree by Hilton London Kensington has designated areas for smoking.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Kens Bar & Restaurant - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
London Secret Garden - Onsite restaurant. Reservations are required. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), English, French, Hindi, Italian, Lithuanian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Kens Bar & Restaurant
  • London Secret Garden

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free crib

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 25.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel London Kensington
Crowne Plaza London Kensington
London Kensington Crowne Plaza
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington England
Crowne Plaza London Kensington Hotel
Crowne Plaza London Kensington
Crowne Plaza London Kensington an IHG Hotel
DoubleTree by Hilton London Kensington Hotel
DoubleTree by Hilton London Kensington London
DoubleTree by Hilton London Kensington Hotel London

DoubleTree by Hilton London Kensington Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 422 out of 1003 reviews" "
Rating 8 - Good. 273 out of 1003 reviews" "
Rating 6 - Okay. 158 out of 1003 reviews" "
Rating 4 - Poor. 91 out of 1003 reviews" "
Rating 2 - Terrible. 59 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, friendly staff, clean hotel. Close to transportation and/or easy to get taxi or Uber. Many shops and food options nearby. Takes a bit in traffic to get to the action of London during busy times but if you’re looking to get to a nicer and quieter area it’s perfect.
Stayed 5 nights in Oct 2024

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about this hotel. As a family of 4, we were upgraded to an apartment suite which was very well equipped with a Nespresso machine, full kitchen, tons of towels, and very comfortable beds. The lobby served snacks at check in and there is a kids play area in the lobby for kids to play in while you check in. The location was convenient and just steps from transportation, or walking distance to most main attractions. The staff was wonderful, very helpful, polite and we experienced excellent service. I will stay here again and would highly recommend it
Stayed 1 night in Sep 2024

10/10 Excellent

KE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice area in London. Just few minutes away from underground.
Stayed 6 nights in Sep 2024

6/10 Okay

Tenee

Traveled with family
Disliked: Staff & service
The rooms are being renovated so they do not match the pictures shown online. 1 of the 2 elevators was out of service which made for long wait times in the morning. Eventually gave up and carried all my luggage down 3 flights of stairs. No place to warm food. Staff was unfriendly and unwilling to warm food for my toddler who has many food allergies and was unable to eat to at the restaurant because of allergies. Called it a health violation but flight crews stayed at this hotel and were allocated a microwave. Overall nice location but wouldn't repeat my stay.
Stayed 4 nights in Aug 2024

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive.
Stayed 4 nights in Sep 2024

8/10 Good

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in south Kensington on Cromwell Road, almost across Goucester tube station. The hotel has very nice accomodations and the staff is very friendly. Only inconvenience was that our room was not ready by 3:00PM, we had to wait an additional hour due to "lack of staff". Also, the hotel has two elevators and one was broken for our whole stay (one week).
Stayed 8 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel stay
Amazing hotel stay. The staff as always with doubletree were very hospitable and friendly but on this occasion went above and beyond. We booked a family room and were placed in a large duplex. The stairs caused us great concern, due to our 12 month old being extremely mobile but not yet mastered stairs. The staff were attentive to our concerns and immediately fitted a retractable child gate that mitigated any risk of injury. We were over the moon as this gave us great peace of mind and had a very pleasant, enjoyable stay. Can’t recommend the brand and this particular hotel enough. The hotel itself is extremely well located for families wishing to visit the natural history museum, the science museum or the Victoria and Albert which are only 10mins walk away. Hyde park is also a short walk. There’s plenty of family friendly restaurants around too (pizza express, Ask and Baba Ghanouj). The staff are happy for you to order food in too, making dining in your room easy too. They even bring the delivery up to your room. Breakfast was offer a full range of cereals, pastries, continental (cheese and meats) in addition to cooked full english, with options for vegetarians too. Finally, let’s not forget the complementary cookies !!
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location for the Natural History Museum and across the road from Gloucester Road station, which made other areas very easily accessible. The room we had was good value for money.
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Santiago

Stayed 4 nights in Aug 2024

10/10 Excellent

Stefan

Stayed 1 night in Aug 2024

6/10 Okay

AbidAli

Traveled with family
Liked: Cleanliness, staff & service
The property location is superb. It’s extremely near the London tube and makes it easy to get around. It’s also near cafes and stores. One of the elevators was not working during our stay. This made it difficult (especially during peak morning hours) to get luggage up and down. Maintenance work was going on as well during our time there. They started work by 8 and we could hear their pounding and voices clearly early in the morning. Finally, we booked the 2 floor suite. The set-up of the room was very inconvenient. The bathroom was on the 2nd floor, which meant that any time you ate downstairs where the table was but needed to wash your hands or grab a tissue, you had to go up. The same for closet space — there’s very little storage on the 1st floor, so it’s a constant floating between the 2 floors. Just wanted to let other families with kids know this before you book.
Stayed 4 nights in Aug 2024

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Nelson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great with easy walking access to the tube, bus and nearby restaurants. The are felt safe and exactly what I was looking for.
Stayed 7 nights in Aug 2024

10/10 Excellent

Katharine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and staff were very helpful. We will stay again
Stayed 1 night in Aug 2024

10/10 Excellent

Grant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Philip Hjalmar Olof

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern international hotel with great standard and bf.
Stayed 1 night in Jul 2024

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The hotel was average. No real amenities. It was a clean hotel in a good area. Rooms were small, beds were small. Windows let in all the street noise and could hear everything in the hallway.
Stayed 4 nights in Aug 2024

10/10 Excellent

Saravanakumar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Pro: Great location, Great breakfast Con: Only one elevator was working when we visited. No bath tub in the bathroom. Average room.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Bradley

Stayed 2 nights in Aug 2024

6/10 Okay

nilka, MIAMI

Traveled with family
Liked: Staff & service
Good breakfast and location. The elevator was out of service for several days. They forgot cleaning of the room one day and in general it wasn’t very good. The shower door had a problem.
Stayed 7 nights in Aug 2024

4/10 Poor

Eric

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room service was slow and brought wrong food. Lift was broken and took several days. Would not stay again. Front desk staff was pleasant.
Stayed 4 nights in Aug 2024

10/10 Excellent

Adrian

Stayed 3 nights in Aug 2024

10/10 Excellent

Lucas, San Francisco

Stayed 4 nights in Jul 2024