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Eden Plaza Kensington

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Eden Plaza Kensington

Reception
Executive Twin Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Front of property
Front of property - evening/night
Interior

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
68-69 Queen's Gate, South Kensington, London, England, SW7 5JT
  • Natural History Museum
    3 min walk
  • Imperial College London
    5 min walk
  • Victoria and Albert Museum
    7 min walk
  • London (LHR-Heathrow)
    30 min drive

Room options

View all photos for City Double Room, 1 Double Bed

City Double Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

City Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, 1 Double Bed

Executive Double Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Small Double Room, 1 Large Single Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Small Double Room, 1 Large Single Bed

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room, 2 Twin Beds

Executive Twin Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for City Twin Room

City Twin Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

City Twin Room

  • 140 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Double Room, 1 Double Bed

  • 108 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

View from room

Standard Single Room

  • 75 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Quadruple Room, Multiple Beds

Quadruple Room, Multiple Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Quadruple Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Economy Single Room, 1 Twin Bed, No Windows

Economy Single Room, 1 Twin Bed, No Windows | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Economy Single Room, 1 Twin Bed, No Windows

  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room, Multiple Beds

Triple Room, Multiple Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Triple Room, Multiple Beds

  • Sleeps 3
  • 1 Large Twin Bed and 1 Twin Bed

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About this property

Eden Plaza Kensington

3-star hotel in London City Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Eden Plaza Kensington offers 80 accommodations with safes and hair dryers. 22-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This business-friendly hotel also offers tour/ticket assistance, coffee/tea in a common area, and concierge services.

Eden Plaza Kensington is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10 AM.
Eden Plaza Kensington has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (GBP 50 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: GBP 9.95 for adults and GBP 5.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • 7 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch LED TV with cable channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

This property is closed from April 25 2023 to April 30 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 9.95 for adults and GBP 5.95 for children
  • Airport shuttle fee: GBP 99 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: GBP 99 (one-way), (up to 10 years old)
  • Nearby parking fee: GBP 50 per day (328 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Eden Plaza
Eden Plaza Hotel
Eden Plaza Hotel London
Eden Plaza London
Hotel Eden Plaza
Eden Plaza Kensington Hotel London
Eden Plaza Kensington London, England
Eden Plaza Kensington Hotel
Eden Plaza Kensington
Eden Plaza Kensington Hotel
Eden Plaza Kensington London
Eden Plaza Kensington Hotel London

Eden Plaza Kensington Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 238 out of 890 reviews" "
Rating 8 - Good. 400 out of 890 reviews" "
Rating 6 - Okay. 164 out of 890 reviews" "
Rating 4 - Poor. 54 out of 890 reviews" "
Rating 2 - Terrible. 34 out of 890 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kadriia

not bad
Stayed 1 night in Feb 2020

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Walking distance to just about everything. Tiny room, but cozy and clean. I’d stay again.
Outside
Bed
Lobby
Lobby
Stayed 18 nights in Jun 2021

10/10 Excellent

Nawaf

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The place is clean and the service is good, but there is no view, and there is a little noise from some of the neighboring rooms.
Stayed 3 nights in Jul 2021

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good London Hotel
As with most hotels in London the rooms are small but that's not a problem. Although small the rooms were comfortable. The staff were friendly and the hotel location was only a couple minutes walk from Gloucester Road Station with shops and pubs around. The History Museum is directly across the road if that's your thing. All in all I would recommend the hotel and consider staying here again.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front of house staff and location is great. Would stay again.
Stayed 1 night in Jul 2021

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Valentin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My Stay at Eden Plaza Kensington
From when I walked into Eden Plaza Kensington it looked beautiful, what wasn’t beautiful was the receptionist attitude! I asked a simple question “How do you get to the rooms?” As I had never stayed at this hotel before but he had such a bad attitude just pointing and said “The lift is over there, your on the fifth floor!”. Anyway to the room, it was very clean and tidy especially the bathroom and was impressed with the shower. I had a view of a tree out the window but that wasn’t important to me. The bed was very comfortable when sleeping but I’d point out that there was a lot of traffic making noise through the night so if your a soft sleeper I’d wouldn’t recommend. I slept well and the pillows too were really comfortable and not too soft. In the morning there was a lot of noise with people checking out so if your someone who wants to sleep in then again I wouldn’t recommend. I was impressed with the great value I got especially being somewhat close to Central London. All in all, a great stay! Only that receptionist attitude on Check In disappointed me!
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I liked the place because of the location but the staff is a bit rude and unhelpful. When you ask them something they answer in a really rude tone.
Stayed 2 nights in Jun 2021

6/10 Okay

Valentin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
beware of tiny family rooms
Location of the hotel is superb. The room was really tiny, it was a triple occupancy family room and it was way too small and absolutely not fit for purpose. This made the overnight stay really uncomfortable. However the person at the reception was very friendly and helpful, with his help we were able to select al much better quadruple occupancy family room for our 2nd night.
Stayed 1 night in Jun 2021

6/10 Okay

john

Liked: Cleanliness, staff & service, room comfort
Very small room but clean and in a great position
Stayed 1 night in Jun 2021

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The service was not good The tv was glitchey on every channel The shower leaked everywhere and flooded the bathroom The bath taps were very loose I cut my leg on the toilet roll holder as tmits over the top of the toilet Live socket with no wire for the kettle
Stayed 2 nights in Jun 2021

10/10 Excellent

Nathan

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Great location.
Efficient check in. Was upgraded to a family room. Found someone’s leftovers in the fridge and a pair of trousers in the room that weren’t ours so did doubt that level of cleanliness. Great location only a few minutes from the nearest tube station. Would definitely stay again.
Stayed 1 night in Jun 2021

6/10 Okay

Gurmukh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2021

10/10 Excellent

Roel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it here
An amazing hotel stayed over 5 times now. Wonderful team and I'll be back next month.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and nice
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The room I had was very small and I was thankful we were only staying the night and literally used it to sleep in and thats it. Did not use the shower facilities as I didnt feel comfortable with the level of cleanliness. The carpets were worn, the windows were not functioning and there was lots of noise. There is a charge for breakfast but we didnt use it and instead went up the road to a very upscale hotel for a similar price.
Stayed 1 night in Mar 2019

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Good no frill and no bar because of COVID but clean and comfortable
Stayed 2 nights in Jun 2021

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good decent budget room. Excellent value for money. Good location. Room was clean and perfectly equipped for my overnight stay
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good attitude to welcome guests.
Stayed 9 nights in Jun 2021

6/10 Okay

Marcus

Business traveler
Liked: Room comfort
Disliked: Staff & service
Great location for tourists
An ok hotel in a good location. I've been advised the WiFi is a work in progress. If a business traveller request a higher floor as the 'first floor' is a basement with no mobile signal and a patchy WiFi, although on my last day the service was improved and the manager advises me a better service will be installed. I guess lockdown has meant business has been patchy so understand it can take a while to get things right.
Stayed 9 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness
It’s Chinese government’s territory. Full of wumao, propaganda, defamation and poison gas. Fixing ventilation and air con doesn’t help because they put gas in corridor. Whole stories filled with harmful gas and no one response. Caught a man with big can hold in hand. Police not picking up call & idk what is the reception doing. Security depends on attitude, not tools.
Stayed 13 nights in May 2021

6/10 Okay

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Room was too hot and couldn't control air con
Overall the hotel was nice. The only thing was that it didn't say in the description that it's a small double bed otherwise I would've got the twin room. Air con was controlled by the reception so we couldn't turn it on or control it from the room which was ridiculous cos it was really hot at night even though I went down to ask to turn the aircon up cos it was too hot. The morning when we was checking out the air con was turned off at 7am and we had to ring and ask them to turn it back on. It seemed ridiculous why we couldn't just control it from the room since we couldn't sleep where it was too hot in the room at night. The air con only went on for 10mins every hour.
Stayed 2 nights in Jun 2021

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2021