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Ember Locke Kensington

4.0 star property

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Photo gallery for Ember Locke Kensington

Lunch and dinner served, Mediterranean cuisine
Bar (on property)
Cafe
Bar (on property)
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Pet friendly
  • 24/7 front desk
  • Laundry

Explore the area

Map
202-220 Cromwell Road, London, England, SW5 0SW
  • Kensington High Street
    ‪9 min walk‬
  • Royal Albert Hall
    ‪3 min drive‬
  • Hyde Park
    ‪3 min drive‬
  • London (LHR-Heathrow)
    ‪31 min drive‬

Room options

View all photos for Family Room

Family Room | Property amenity

Family Room

  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Locke Studio - Accessible

Locke Studio - Accessible | Private kitchen | Coffee/tea maker, electric kettle

Locke Studio - Accessible

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Open Plan Suite

One Bedroom Open Plan Suite | In-room safe, blackout drapes, iron/ironing board, bed sheets

One Bedroom Open Plan Suite

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Locke Studio

In-room safe, blackout drapes, iron/ironing board, bed sheets

Locke Studio

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Duplex Apartment

One Bedroom Duplex Apartment | Living area | 42-inch Smart TV with satellite channels, TV

One Bedroom Duplex Apartment

  • 366 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Locke Room

Locke Room | In-room safe, blackout drapes, iron/ironing board, bed sheets

Locke Room

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for City Studio

City Studio | In-room safe, blackout drapes, iron/ironing board, bed sheets

City Studio

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Deluxe Double Room | In-room safe, desk, iron/ironing board, free WiFi

The Resident Kensington

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
4.7 out of 5, Exceptional, (1175)
The price is $188
per night
$225 total
includes taxes & fees
Apr 14 - Apr 15
The Resident Kensington

About this property

Ember Locke Kensington

4-star hotel in London City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, laundry facilities, and a 24-hour front desk. Weekly housekeeping is available.
Ember Locke Kensington offers 121 air-conditioned accommodations with safes and coffee/tea makers. 42-inch Smart televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This London hotel also offers a garden, laundry facilities, and an elevator. Onsite parking is available (surcharge).

Ember Locke Kensington is a smoke-free property.

EVE - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.
EVE - Onsite bar. Open daily.
EVE - This café serves light fare only. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 40 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • EVE
  • EVE
  • EVE

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (weekly)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (46 inch wide door)
  • Grab bar near toilet (26 inches high)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

More

  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: GBP 30
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 40 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 66 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 40.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: GBP 40 per night
  • Pet fee: GBP 40 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 30 (subject to availability)
  • Late check-out fee: GBP 30 (subject to availability)
  • Rollaway bed fee: GBP 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ember Locke
Ember Locke Kensington Hotel
Ember Locke Kensington London
Ember Locke Kensington Hotel London

Ember Locke Kensington Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 533 out of 746 reviews
Rating 8 - Good. 148 out of 746 reviews
Rating 6 - Okay. 38 out of 746 reviews
Rating 4 - Poor. 13 out of 746 reviews
Rating 2 - Terrible. 14 out of 746 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent, Nokomis

Liked: Cleanliness, staff & service, property conditions & facilities
What pleasant stay. Very nice property. Walkable to the Tube in Earls Court. Great place.
Stayed 7 nights in Dec 2024

8/10 Good

Shanna, Denver City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, but the room is quite small! It’s perfectly enjoyable if you didn’t have the large suitcases that we had for our two week trip. Other than that, it was wonderful!
Stayed 6 nights in Oct 2024

8/10 Good

Erwin

Stayed 11 nights in Oct 2024

10/10 Excellent

Joshua

Stayed 6 nights in Dec 2024

10/10 Excellent

Drew, Camp Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had an appealing ambience complemented by the friendly staff. Its location makes it easily accessible to transport.
Stayed 4 nights in Nov 2024

10/10 Excellent

Drew, Camp Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had an appealing ambience complemented by the friendly staff. Its location makes it easily accessible to transport.
Stayed 2 nights in Dec 2024

2/10 Terrible

Miss

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water
Unfortunately we stayed for 2 nights and had no hot water for the entirety of the stay. I mean it was bitter cold and I actually cried when trying to shower to get clean it was so bad. I informed them the first morning but when we arrived back that night, it was still not sorted and when I tried to get further help from reception, there was actually only a security guard available and was unable to help. Whilst staff were friendly and nice, I feel this experience is totally unacceptable!
Stayed 2 nights in Dec 2024

10/10 Excellent

Haseeb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location are the stars of the show. Also the night staff at Locke Broken Wharf especially the junior on night shift. Unfortunately for us there was a burst pipe half way through our stay (obviously things happen outside the hotels control) however the staff handled the situation exceptionally and we had no issues onwards to the Locke at Broken Wharf. We were a bit disappointed because it was a bit far from where we were however it is Xmas time and London is a busy city so it’s hard to find other accommodation. I wanted to write this review to thank the staff. They are a credit to Ember Locke (general hotel staff, bar staff, EVE Cafe staff etc) and Locke Broken Wharf. Bonuses for Xmas should be a must
Stayed 8 nights in Dec 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and nice property
Stayed 3 nights in Dec 2024

10/10 Excellent

Thomas

Stayed 3 nights in Dec 2024

2/10 Terrible

Taelise

Stayed 7 nights in Dec 2024

6/10 Okay

Robert

Stayed 1 night in Dec 2024

10/10 Excellent

William John Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like our stay very much
Stayed 7 nights in Dec 2024

10/10 Excellent

Sapphfire Raven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an AMAZING time at Ember Locke. The staff was extremely pleasant.
Stayed 4 nights in Nov 2024

6/10 Okay

Joshua

Stayed 2 nights in Dec 2024

10/10 Excellent

Helen, Berkeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Comfortable and great staff.
Stayed 5 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Orencia

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly I love the place. Places that you like to visit Everything you need is already there,feel like home. Staff are helpful,good service,friendly and supportive.
Stayed 13 nights in Nov 2024

10/10 Excellent

Alejandra

Stayed 7 nights in Nov 2024

10/10 Excellent

MONIKA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finally a hotel with character!
This hotel has all the charm that you wish every other hotel could have. The colours, the plants, the vibrant life that exists within the walls of this hotel - all of it helped to make our stay feel like home away from home. We loved the aesthetic of the whole hotel. Our suite was quite spacious, and we took advantage of all the various sitting nooks to eat, drink coffee, or read. My one complaint was that the hotel seemed quite understaffed - particularly in the dining room/breakfast bar. We had to wait 20 minutes for menus, 30 minutes for our coffees, and another 20 minutes for the bill. This happened both times we opted to stay for the meal. While everything else about this hotel is wonderful, I would say that the food experience is only sub-par. The pastries don't taste all that fresh, and the service for sit-in dining is painfully slow. That being said, every interaction that we had with hotel staff was friendly, helpful, and fun. I would book here again!
Stayed 8 nights in Nov 2024

4/10 Poor

Suzanne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Ember Locke in London is beautifully designed and super stylish, but the service was incredibly disappointing. When we arrived at 10:00 am after an overseas overnight flight, we asked for an early check-in to rest before a gala we were attending at 6:00 pm. The staff assured us they would prioritize cleaning our room and made it seem like they would take care of us. However, after waiting in the lobby for hours, we didn’t receive our keys until 3:55 pm—just five minutes before standard check-in time. It was clear no real effort was made to accommodate us. Additionally, the breakfast experience was equally frustrating. The restaurant often had no staff present, leaving us waiting over 20 minutes on several occasions. One morning, despite arriving at 10:45 am, we were told we missed breakfast service, which ended at 11:00 am, due to the delay in being attended to. We noticed other guests experiencing similar frustrations, making it clear these issues are systemic. While the design is stunning, the lack of service made for an extremely disappointing stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here on our honeymoon and it was incredible. Such a cute spot & in a safe location close to public transport. The downstairs had the cutest bar and coffee shop, too!
Stayed 7 nights in Nov 2024

10/10 Excellent

Alexandra, Tenafly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this hotel/ property. Will definitely be returning for my next trip to London. It was a fantastic location with a great co working space, decorated beautifully. It felt more like a social club than a hotel. I would definitely come back for a longer stay. My ONLY issue was the lack of lighting in the room. Made it very hard to get ready and just function in general, the room was very dark
Stayed 1 night in Dec 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

luciana

Liked: Cleanliness, staff & service, property conditions & facilities
Arriving at Amber Locke we met John at the Front Desk who was extremely caring, friendly and helpful. He stayed kind through the entire stay. I am sorry we didn't see him to say goodbye, but we would definitely return to Amber to say hello once again. Thank you!!
Stayed 7 nights in Nov 2024