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Grand Sapphire Hotel & Banqueting

3.0 star property

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Twin Room, Ensuite | 1 bedroom
Creator video
Double Room, Ensuite | 1 bedroom
Twin Room, Ensuite | 1 bedroom
Garden

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking included
$93
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
45 Imperial Way, Croydon, England, CR0 4RR
  • Chessington World of Adventures
    ‪24 min drive‬
  • Big Ben
    ‪30 min drive‬
  • O2 Arena
    ‪32 min drive‬
  • London (LHR-Heathrow)
    ‪50 min drive‬

Room options

View all photos for Double Room, Ensuite

Double Room, Ensuite | 1 bedroom

Double Room, Ensuite

8.4 out of 10
Very good
(19 reviews)
  • 36 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Ensuite

Twin Room, Ensuite | 1 bedroom

Twin Room, Ensuite

8.0 out of 10
Very good
(11 reviews)
  • 46 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Ensuite

Family Room, Ensuite | Miscellaneous

Family Room, Ensuite

7.6 out of 10
Good
(5 reviews)
  • 54 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 1 Double Bed

View all photos for Executive Double Room, Ensuite

Executive Double Room, Ensuite | Bathroom

Executive Double Room, Ensuite

  • 36 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room | 1 bedroom

Single Room

8.4 out of 10
Very good
(17 reviews)
  • 37 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, Ensuite (Executive)

Deluxe Double Room, Ensuite (Executive) | 1 bedroom

Deluxe Double Room, Ensuite (Executive)

  • 36 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Grand Sapphire Hotel & Banqueting

3-star hotel in Waddon
A 24-hour front desk, wedding services, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include multilingual staff assistance. Housekeeping is not available.
Grand Sapphire Hotel & Banqueting offers 40 accommodations.
Grand Sapphire Hotel & Banqueting features multilingual staff and an elevator. Public areas are equipped with complimentary wired and wireless Internet access. Onsite self parking is complimentary.

Grand Sapphire Hotel & Banqueting is a smoke-free property.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Conveniences

  • 24-hour front desk

Guest services

  • Multilingual staff
  • No housekeeping service
  • Wedding services

Accessibility

  • Elevator

More

  • Smoking not allowed

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Grand Sapphire Hotel Croydon
Grand Sapphire Croydon
Grand Sapphire
Grand Sapphire Hotel
Sapphire & Banqueting Croydon
Grand Sapphire Hotel & Banqueting Hotel
Grand Sapphire Hotel & Banqueting Croydon
Grand Sapphire Hotel & Banqueting Hotel Croydon

Grand Sapphire Hotel & Banqueting Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 330 out of 892 reviews
Rating 8 - Good. 272 out of 892 reviews
Rating 6 - Okay. 138 out of 892 reviews
Rating 4 - Poor. 83 out of 892 reviews
Rating 2 - Terrible. 69 out of 892 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linkage

Stayed 1 night in Jun 2025

4/10 Poor

Carlos

Stayed 1 night in May 2025

2/10 Terrible

Amir

Traveled with family and small children
Disliked: Amenities
Don’t stay here, I know you get what you pay for but this place is a dump… The location is acceptable provided you are aware that this is an industrial area but one would think that they would have the drive to ensure that the guests would have a pleasant experience but this is miles away from that !!! - Service levels are very poor, room not cleaned and then asked to take towels our selves and wait till the morning as the cleaners have gone home. - AC does not work in most rooms, had 2 rooms and changed rooms but AC did not work even in the new room. - Parking at the hotel a major issue, advertising for parking being available but none is there as too many events are going on at the location.
Stayed 1 night in May 2025

10/10 Excellent

Luke

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all warm and welcoming, and the room was nice. The aircon in the room worked very well as did the shower in the bathroom, but the only downsides were the uncomfortable pillows and the lack of soundproofing in the rooms.
Stayed 1 night in May 2025

4/10 Poor

Paul

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

DOROTHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here when required and when I am in the Croydon area. They also fantastic event halls in various sizes to meet your need. Just fabulous.
Stayed 1 night in May 2025

10/10 Excellent

Semiu, Edison

Stayed 1 night in May 2025

10/10 Excellent

Pratibha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful hotel inside

Saw the hotel was in an industrial estate and my heart sank. However, everything changed once we'd entered it. Very polite staff, excellent service, very clean rooms and beautiful breakfast room.
Stayed 1 night in May 2025

10/10 Excellent

bositen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax

I have a very good experience with services from receptionist professional,one down side is that they should improve on the breakfast
Stayed 3 nights in May 2025

8/10 Good

Leslie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Mohamed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Like amazing hotel and superb service with a smile. Great value for money.
Stayed 1 night in May 2025

10/10 Excellent

Mariyama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

Underwhelmed

Rooms are very dated. Needs to be refurbished. I overheard another guest complaining about a staff member entering his room whilst he was in the room with his wife! Didn’t feel safe after that as the lock in my room was broken. Chose this hotel for convenience as I was attending a function at the same location. I wouldn’t choose to stay there again.
Stayed 1 night in Apr 2025

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Service and accommodation was good.
Stayed 2 nights in Apr 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

I always stay at the Sapphire when working in Croydon. Clean and tidy with very friendly staff.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Berenice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good decor. In-house caterer can provide indian room-service meals which are tasty. Convenient location if driving, or a 10-20 minute walk from restaurants and shops. Parking can be very tricky during events.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ali

Stayed 2 nights in Apr 2025

6/10 Okay

Susan

Liked: Cleanliness, staff & service, room comfort

Noisy neighbours or no soundproofing?!

When I checked in I was sent to a room which hadn't been made up, but this was quickly changed for me to a room on the next floor. The people in the room opposite woke me up at midnight, coming in and out of the room, and talking in their room. I'm not sure if the wall and doors are incredibly thin but I could hear every word of their conversation, and I don't think they were talking particularly loudly. By 2.30 I resorted to listening to white noise on my phone to try to get to sleep, I had to be up at 5 am! I spoke to reception the next day, and that night there was silence so all was good.
Stayed 2 nights in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

I couldn’t recommend this location.

I had three rooms booked for four nights. I arranged to fly home early and my family only stayed for two nights. The floor carpets were ripped. Bins were left dismantled and cleaning products left on the floor. Room dishes (mugs/cups for the kettle) were unclean. One room had water. Two rooms didn’t have water. There was a hallway diffuser that was overwhelming.
Stayed 4 nights in Mar 2025

6/10 Okay

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean throughout… room was large , felt fresh, bed was large and comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

Andy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Tracey

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very little options for breakfast. Room not very clean.
Stayed 2 nights in Feb 2025