I booked a 5 night stay in a deluxe studio. Upon arrival, they told me my room was not available, and I would not be able to get into my room until check in the following day! They stuck me in a drafty basement single room at a sister hotel for the first night instead.
I’ve requested a refund for the night since the hotel could not provide anything near a comparable room to the one I had a reservation for, and the property refused to refund me!
Once I was able to check into the room I had reserved, that room was decent, but the hassle, stress, and lack of care and customer service confirms that I will never stay here again, and will warn anyone else not to stay here either.