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The Cumberland, London

4.5 star property

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Photo gallery for The Cumberland, London

Exterior
Creator video - submitted by Fancy Nanc-ista
Family Room | Premium bedding, in-room safe, desk, laptop workspace
Reception
Family Room | Living area | 40-inch LCD TV with digital channels

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
$203
includes taxes & fees
Jan 11 - Jan 12

Explore the area

View in a map
The Cumberland, Great Cumberland Place, Marble Arch, London, England, W1H 7DL
  • Place, Marble Arch
    ‪1 min walk‬
  • Place, Hyde Park
    ‪2 min walk‬
  • Place, Park Lane
    ‪2 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪40 min drive‬

Room options

View all photos for Classic Single Room

Classic Single Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room

9.2 out of 10
Wonderful
(17 reviews)
  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Twin Room

Classic Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Twin Room

8.8 out of 10
Excellent
(30 reviews)
  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room

8.4 out of 10
Very good
(37 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King

Deluxe King | Premium bedding, in-room safe, desk, laptop workspace

Deluxe King

8.6 out of 10
Excellent
(49 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin

8.2 out of 10
Very good
(14 reviews)
  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Premium bedding, in-room safe, desk, laptop workspace

Family Room

8.6 out of 10
Excellent
(27 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Park View Room

Park View Room | Premium bedding, in-room safe, desk, laptop workspace

Park View Room

9.6 out of 10
Exceptional
(7 reviews)
  • 280 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive King Room (With Executive VIP Lounge Access)

Executive King Room (With Executive VIP Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Executive King Room (With Executive VIP Lounge Access)

10.0 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite (With Executive VIP Lounge Access)

Studio Suite (With Executive VIP Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite (With Executive VIP Lounge Access)

7.2 out of 10
Good
(5 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Star Suite (With Executive VIP Lounge Access)

Star Suite (With Executive VIP Lounge Access) | Living area | 40-inch LCD TV with digital channels

Star Suite (With Executive VIP Lounge Access)

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Accessible Double

Classic Accessible Double | Premium bedding, in-room safe, desk, laptop workspace

Classic Accessible Double

10.0 out of 10
Exceptional
(2 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room

  • Sleeps 1

View all photos for Classic Double Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room

  • Sleeps 2

View all photos for Classic Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Twin Room

  • Sleeps 2

View all photos for Deluxe King

Premium bedding, in-room safe, desk, laptop workspace

Deluxe King

  • Sleeps 2

View all photos for Family Room

Premium bedding, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 4

View all photos for Executive Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room

  • Sleeps 3

View all photos for Executive King Room

Premium bedding, in-room safe, desk, laptop workspace

Executive King Room

  • Sleeps 3

View all photos for Studio Suite

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite

  • Sleeps 3

View all photos for Star Suite

Premium bedding, in-room safe, desk, laptop workspace

Star Suite

  • Sleeps 3

View all photos for Park View Room

Premium bedding, in-room safe, desk, laptop workspace

Park View Room

  • Sleeps 2

View all photos for Deluxe Twin

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Double Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

  • Sleeps 2

View all photos for Accessible Classic Double Room

Premium bedding, in-room safe, desk, laptop workspace

Accessible Classic Double Room

  • Sleeps 2

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About this property

The Cumberland, London

Hotel in London City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and conference space. Change of towels is available on request.
The Cumberland, London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 4306 square feet (400 square meters) include conference space. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Art Deco hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Concierge services and wedding services can be provided.

The Cumberland, London is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:30 AM.
Lirica - This restaurant specializes in Spanish cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
SOUND Bar - This cocktail bar specializes in British cuisine and serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lirica
  • SOUND Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 4,306 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (35 inches high)
  • Raised toilet seat (24 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 8 floors
  • Art Deco architecture
  • Built in 1929
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 100 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 21.50 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 100 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 824 out of 1485 reviews
Rating 8 - Good. 399 out of 1485 reviews
Rating 6 - Okay. 164 out of 1485 reviews
Rating 4 - Poor. 45 out of 1485 reviews
Rating 2 - Terrible. 53 out of 1485 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

stephanie

Liked: Cleanliness, staff & service, amenities
All great experience except for the toilet in my room which had a toilet paper in it when I got there and could use some cleaning
Stayed 1 night in Oct 2025

8/10 Good

Jenny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

nicholas rr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Matthew

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mould in bathroom Staff unfriendly Refused to provide receipt for room service
Stayed 1 night in Sep 2025

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service
Staff were rude and unhelpful, I have never experienced such an awful check in process. Lobby presentation and amenities are great. Rooms are shabby, stains on the sheet, staff agreed to sort but didn’t. Executive room promises bathrobes and slippers, again offered to remedy but didn’t. Only saving grace is that executive lounge was great and location is excellent.
Stayed 1 night in Oct 2025

8/10 Good

Roger Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge and staff helping with luggage were excellant!
Stayed 6 nights in Sep 2025

8/10 Good

Regine

Stayed 4 nights in Oct 2025

8/10 Good

Jeffrey

Liked: Staff & service, room comfort
You checked into the Cumberland phone recommendation for a
Stayed 1 night in Oct 2025

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, amenities
Staff were very friendly and helpful, room was spacious and clean. Great location, close to tube and shops and only a 40 minute walk to Euston.
Stayed 1 night in Oct 2025

6/10 Okay

Amal

Stayed 8 nights in Sep 2025

10/10 Excellent

Rachel

Stayed 1 night in Sep 2025

6/10 Okay

George, paramus

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The reason I gave 3 stars is because the location is excellent. The rooms are small but comfortable. However, the downside is that we stayed on the first floor, and since the metro runs underneath, every time it passed during the night or early morning, we woke up to a rumbling noise that felt like an earthquake.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

It was really a great home base to enjoy London from. Lounge access and breakfast was such a help.
Stayed 5 nights in Sep 2025

8/10 Good

Roger Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in room was not ready, but checked in so I could just get keys when ready. There was no offer of upgrade, or any perk as Hotels. com gets me. My room was huge last time. This time it was a closet. I booked 2 rooms under my name. The other room my associate got was better sized, but still small. When I came back to get the key, after already paying I was told I didn’t have a reservation. I had to wait for person that checked me in to straighten it out.
Stayed 3 nights in Sep 2025

10/10 Excellent

Marissa

Stayed 2 nights in Sep 2025

10/10 Excellent

Ruth Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2025

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

HARPREET

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night room to be woken up at 5.45am by the Fire Alarm and had to evacuate the building for an hour. No explanation or apology from the hotel. Lobby is nice and modern but the rooms are very poor standard
Stayed 1 night in Sep 2025

4/10 Poor

Mynesha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Room was OK. Cleaniness is nothing to write home about. Tried to make a cup of coffee but coffee machine was not working.
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location and very nice hotel have been a few times and always make a point booking here when in London
Stayed 2 nights in Sep 2025

6/10 Okay

Martin

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Standards are dropping at this hotel. Since i changed from the Hard Rock, the staff just done seem bothered. As for hotels.com perks, there weren't any! Swerve the hotels overpriced breakfast, too many people queuing for a below average offer.
Stayed 1 night in Sep 2025

10/10 Excellent

BEILMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, conveniently located Very friendly staff
Stayed 2 nights in Sep 2025

10/10 Excellent

JAIME, Staten Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall impression is that the place is excellent. Lots to do around and accommodations are updated. Reception is excellent specially if known ahead of time you have reserved a suite which includes a dedicated reception lounge.
Stayed 3 nights in Aug 2025

8/10 Good

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay - more healthy options in the executive lounge - too much fried food .
Stayed 3 nights in Sep 2025