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The Cumberland, London

4.5 star property

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Photo gallery for The Cumberland, London

Stylish corner building with a classical facade, large windows, and a central entrance.
Creator video
Relax in our inviting lobby with a curved sofa and comfortable armchairs.
Relax in a spacious lobby with sofas, armchairs, and a large lounge area.
Two single beds with dark headboards and white bedding, a desk, and a round table with a lamp.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
1 Great Cumberland Place, London, England, W1H 7DL
  • Hyde Park
    ‪2 min walk‬
  • Piccadilly Circus
    ‪4 min drive‬
  • Buckingham Palace
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Double Room

8.6 out of 10
Excellent
(24 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Twin Room

9.0 out of 10
Wonderful
(25 reviews)
  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access) | 1 bedroom, premium bedding, in-room safe, desk

Executive King Room (With Executive Club Lounge Access)

10.0 out of 10
Exceptional
(2 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access) | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite (With Executive Club Lounge Access)

7.0 out of 10
Good
(2 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access) | 1 bedroom, premium bedding, in-room safe, desk

Executive Twin Room (With Executive Club Lounge Access)

10.0 out of 10
Exceptional
(3 reviews)
  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Park View Room

Park View Room | 1 bedroom, premium bedding, in-room safe, desk

Park View Room

9.2 out of 10
Wonderful
(5 reviews)
  • 280 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room (With Executive Club Lounge Access)

1 bedroom, premium bedding, in-room safe, desk

Executive Double Room (With Executive Club Lounge Access)

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Accessible Double

Classic Accessible Double | 1 bedroom, premium bedding, in-room safe, desk

Classic Accessible Double

10.0 out of 10
Exceptional
(2 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, in-room safe, desk

Family Room

8.8 out of 10
Excellent
(21 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King

Deluxe King | 1 bedroom, premium bedding, in-room safe, desk

Deluxe King

8.6 out of 10
Excellent
(47 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Star Suite (With Executive Club Lounge Access)

Star Suite (With Executive Club Lounge Access) | Living area | 40-inch LCD TV with digital channels

Star Suite (With Executive Club Lounge Access)

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Single Room

Classic Single Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Single Room

9.4 out of 10
Exceptional
(16 reviews)
  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin

Deluxe Twin | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Twin

8.0 out of 10
Very good
(12 reviews)
  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Park View Room

1 bedroom, premium bedding, in-room safe, desk

Park View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

1 bedroom, premium bedding, in-room safe, desk

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King

1 bedroom, premium bedding, in-room safe, desk

Deluxe King

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

1 bedroom, premium bedding, in-room safe, desk

Studio Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Classic Twin Room

1 bedroom, premium bedding, in-room safe, desk

Classic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin

1 bedroom, premium bedding, in-room safe, desk

Deluxe Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive King Room

1 bedroom, premium bedding, in-room safe, desk

Executive King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Single Room

1 bedroom, premium bedding, in-room safe, desk

Classic Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Twin Room

1 bedroom, premium bedding, in-room safe, desk

Executive Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Double Room

1 bedroom, premium bedding, in-room safe, desk

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

1 bedroom, premium bedding, in-room safe, desk

Family Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Star Suite

1 bedroom, premium bedding, in-room safe, desk

Star Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

The Cumberland, London

Hotel in London City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and conference space. Change of towels is available on request.
The Cumberland, London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 4306 square feet (400 square meters) include conference space. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Art Deco hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Concierge services and wedding services can be provided.

The Cumberland, London is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:30 AM.
SOUND Cafe - This restaurant specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
SOUND Sports Bar - This bar serves brunch and light fare. Happy hour is offered. Open daily.
Costa Coffee - This lobby lounge specializes in British cuisine and serves light fare only. Open daily.

Languages

Arabic, Croatian, Dutch, English, Filipino, French, German, Greek, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Costa Coffee
  • SOUND Cafe
  • SOUND Sports Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 4,306 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (35 inches high)
  • Raised toilet seat (24 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 8 floors
  • Art Deco architecture
  • Built in 1929
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 21.50 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 679 out of 1192 reviews
Rating 8 - Good. 302 out of 1192 reviews
Rating 6 - Okay. 129 out of 1192 reviews
Rating 4 - Poor. 41 out of 1192 reviews
Rating 2 - Terrible. 41 out of 1192 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, the restaurant and rooms were great. The biggest problem was the elevator access as it was always a bit slow and a wait because the hotel was so busy
Stayed 3 nights in Apr 2025

8/10 Good

George Jacob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

8/10 Good

STEPHEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice hotel but their elevator system really needs work.
Stayed 3 nights in Apr 2025

6/10 Okay

Samantha

Liked: Cleanliness, staff & service
Lovely hotel but the lift situation is awful- regularly waited 10 mins for a lift, then waited 20 mins on the day of checkout for a lift as we had cases - 9 lifts came and went and were absolutely rammed. Ended up having to haul several heavy cases down the fire exit stairs as we had a train to catch. Wouldn’t stay again because of this which is a shame as hotel and location are excellent.
Stayed 2 nights in Apr 2025

8/10 Good

Allen

Liked: Cleanliness, staff & service
Elevators were terrible. Long waits
Stayed 3 nights in Apr 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Totally satisfied with our experience here. Our room was clean and modern. Water was hot instantly. The location was great, the hotel is right off of Oxford street which is one of the biggest streets in London, so there’s plenty of transportation around. Most major landmarks were also 20-30 min away by foot. The breakfast had a good assortment, although not the best quality. There was also complimentary tea, coffee, biscuits, and water in the room. The hotel lobby was very beautiful and lively. The staff were all lovely and attentive. They also have a green perk where you can miss cleaning and they give you 10 pounds to use at any of their food and drink places. You can do this for 2 days in a row, but they have to clean your room on the 3rd day. Downsides were that there was no view as we were on the 1st floor, but that was not a big deal for us. The bathroom door’s lock mechanism was broken, also not a big deal. The bathroom door was also frosted for some reason and had a gap due to the hinges, so you could see through the door. Didn’t matter for us because we were a family, but just an observation. They have half shower doors here so water tends to splash out on the floor. The water mechanism was also a little strange as you have to have it on the maximum pressure or else the water will be too hot. The elevators were a hassle as there are so many people in the hotel and there was often a line to get up or down. We used the stairs most of the time as we were on the 1st fl.
Stayed 6 nights in Apr 2025

10/10 Excellent

ANOUK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Kristine

Liked: Staff & service, amenities, property conditions & facilities
Lifts were very slow.
Stayed 3 nights in Apr 2025

10/10 Excellent

Mallory

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Amazing hotel!

Stayed 1 night in Apr 2025

10/10 Excellent

Amanjit

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2025

10/10 Excellent

Dennis

Stayed 5 nights in Apr 2025

4/10 Poor

Jessica

Traveled with family
Disliked: Property conditions & facilities
won’t return to this hotel. front desk staff was rude. The beds were like horrible. Fire alarm malfunctions happened multiple times throughout the week including middle of the night.
Stayed 7 nights in Apr 2025

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for a family birthday. It was a big zero birthday so we did think they might produce a cake in the room or something but they didn’t. Arunn came with a package that included dinner the executive lounge and cocktail making. It didn’t come with breakfast which is a bit frustrating because there is no breakfast in the executive lounge however from 2 o’clock they do afternoon tea and at 5 o’clock they do drinks and nibbles, but we didn’t really want to have any of that because we were already having dinner in the hotel which was included in our package. They seemed a little bit unhelpful and I suggest the Product Manager perhaps have a look at this for future days, there’s only so much food you can eat in a three or four hour time, but then you’re starving in the morning. Probably the best thing about this hotel is it location at the top end of Oxford Street Also, the bottomless brunch is pretty good value as well which we had on the day we left as a big family meal we had a brilliant service The one thing that really lets the hotel down is the lift which seem chaotic at the best of times six lifts but there’s always about 20 people outside queueing In addition the hotel rooms are a little bit disappointing for London quality. They’re a bit of a travel lodge standard where is the reception and communal areas are slightly high-quality
Stayed 2 nights in Mar 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about this hotel. So clean and staff very helpful and friendly. Great locations. Would definitely recommend and hope to stay here again
Stayed 4 nights in Apr 2025

10/10 Excellent

Tahani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Geoffrey

Stayed 1 night in Apr 2025

8/10 Good

Edward

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Regularly stay. Always good
Stayed 1 night in Apr 2025

10/10 Excellent

Catriona, Milngavie

Stayed 2 nights in Apr 2025

8/10 Good

khaled

Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious and clean - and the staff were very friendly and helpful.
Stayed 6 nights in Mar 2025

10/10 Excellent

Alfonso

Stayed 3 nights in Mar 2025

4/10 Poor

Makenna

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was great and the rooms are fine, and I felt safe. The issue was that the lobby smelled like sewage and my room specifically smelled like urine. Also, extremely long waits for the elevator especially in the morning
Stayed 5 nights in Mar 2025

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was a horrible sewage odor in the lobby and sometimes in my room. Otherwise it was great.
Stayed 2 nights in Mar 2025