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Heeton Concept Hotel - Luma Hammersmith

3.0 star property

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Photo gallery for Heeton Concept Hotel - Luma Hammersmith

Luma Twin Room | In-room safe, blackout drapes, soundproofing, iron/ironing board
Lobby
Lobby
Lobby
Garden

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
  • Laundry
  • Housekeeping
$81
includes taxes & fees
Jan 11 - Jan 12

Explore the area

View in a map
28-36 Glenthorne Road, London, England, W6 0LS
  • Place, Eventim Apollo
    ‪6 min walk‬
  • Place, Thames River
    ‪7 min walk‬
  • Place, Westfield London Shopping Centre
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Superior Double Room (Luma)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Double Room (Luma)

8.6 out of 10
Excellent
(49 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room (Light)

Standard Double Room (Light) | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Double Room (Light)

8.6 out of 10
Excellent
(15 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed with Sofa bed

Deluxe Room, 1 Double Bed with Sofa bed | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(7 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Plus Room, 1 Double Bed with Sofa Bed

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Plus Room, 1 Double Bed with Sofa Bed

8.0 out of 10
Very good
(3 reviews)
  • 204 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Luma Twin Room

Luma Twin Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Luma Twin Room

8.8 out of 10
Excellent
(13 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Studio

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Double or Twin Room

7.0 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room

  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

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About this property

Heeton Concept Hotel - Luma Hammersmith

3-star hotel in Hammersmith
This smoke-free hotel features a bar/lounge, a snack bar/deli, and coffee/tea in a common area. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance.
Heeton Concept Hotel - Luma Hammersmith offers 89 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Victorian hotel also offers multilingual staff, tour/ticket assistance, and a garden.

Heeton Concept Hotel - Luma Hammersmith is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 15 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (52 inch wide door)
  • Thin carpet in public areas
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately GBP 15 for adults and GBP 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

LUMA Concept Hotel
LUMA Concept Hammersmith
Heeton Concept – Luma London
Heeton Concept Hotel – Luma Hotel
Heeton Concept Hotel – Luma London
Heeton Concept Hotel – Luma Hotel London
LUMA Concept Hotel Hammersmith
Heeton Concept Hotel Luma Hammersmith
Heeton Concept Hotel - Luma Hammersmith Hotel
Heeton Concept Hotel - Luma Hammersmith London
Heeton Concept Hotel - Luma Hammersmith Hotel London

Heeton Concept Hotel - Luma Hammersmith Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 504 out of 1001 reviews
Rating 8 - Good. 305 out of 1001 reviews
Rating 6 - Okay. 111 out of 1001 reviews
Rating 4 - Poor. 43 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Traveled with family

Great location and enjoyed our stay

I was really impressed with the hotel. Location was excellent, less than 5 minutes from Hammersmith tube, close to the Eventim Apollo. Lots of places to eat near by. There was a fridge in the room, the staff were friendly and the room was clean. Beds were quite hard but not as bad as some I have stayed in. We felt safe walking back late from our concert. I would stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good and the area of the hotel is very nice. You have restaurants and also transportation.
Stayed 2 nights in Sep 2025

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Zaynab

Liked: Staff & service, property conditions & facilities, room comfort
Staff very friendly and good sound isolation
Stayed 1 night in Sep 2025

8/10 Good

Terence D

Liked: Cleanliness, staff & service, room comfort

2nd Stay at the Luma

I stayed at the Luma pre-Covid and was looking forward to staying there again. The staff are so nice and helpful. The rooms seem like they could use a little "updating". Nothing major, and certainly nothing that impeded my enjoyment of my holiday. Some of the switches in the room didn't seem to do anything. The wall between the desk and the bed was coming apart at the seams. The safe was locked when I got there, couldn't get it open. And it does seem that some things that used to be provided in the rooms are no longer available. Other than those items, it was a nice stay. The cleaning staff always had my room made up by the time I got back from my day's wanderings around London. Comfortable bed and pillows. Towels were quite nice, luxurious even. Shower worked great. Had a great stay and would stay at the Luma again.
Stayed 12 nights in Sep 2025

10/10 Excellent

Muskan

Stayed 2 nights in Sep 2025

8/10 Good

Valerie

Traveled with group
Liked: Cleanliness, staff & service
Rooms were quite hot, but the location is fantastic. Good value for the money
Stayed 1 night in Sep 2025

10/10 Excellent

Hanan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great value for money
Stayed 1 night in Aug 2025

8/10 Good

ragna k

Liked: Cleanliness, staff & service
Overall would stay there again. Staff was very helpful in general. Room layout a little awkward and little things, such as poor lighting around the mirror, only large bath towels, and stained carpet were annoying, but quiet and convenient.
Stayed 6 nights in Aug 2025

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great one-night stay close to the tube

Great one-night stay on our last day back in London before leaving for the states. Love the overall modern sheik vibe, AIR CONDITIONINg, and the comfortable King bed. Hammersmith is a hip area of London with quick access to the Hammersmith tube station. I would stay here again.
Stayed 1 night in Aug 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area and clean room
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Stayed 1 night in Aug 2025

10/10 Excellent

Nicolai

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great helpful staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Baljit

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel. Close to transpo and dining options. Grocery is also 5 min away. Loved it
Stayed 4 nights in Jul 2025

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access to the tube and buses. Walkable to restaurants and stores
Stayed 5 nights in Jul 2025

10/10 Excellent

tash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Very helpful staff. Easy uber ride to westfields shopping centre.
Stayed 2 nights in Jul 2025

6/10 Okay

Daniel

Liked: Property conditions & facilities
Room was just ok
Stayed 3 nights in Jul 2025

8/10 Good

Santiago

Stayed 4 nights in Jun 2025

6/10 Okay

Levon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Basement room was an unwanted surprise. It had one window and it looked out into another hallway rather than outside. Sink is in the main area not the toilet room. There are no hand towels - just large towels. Shower stall is very tight. Mini fridge doesn’t work. Room was clean, good air conditioning, solid water pressure, lots of mirrors. Location was great - just a few minutes walk to Hammersmith station.
Stayed 3 nights in Jul 2025

8/10 Good

Madelene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We enjoyed our stay

It was a good stay! Maybe just empty the bins in the room daily. Doesn’t need to get cleaned fully but empty bins would be a nice touch. Good neighborhood and would come back
Stayed 2 nights in Jun 2025

10/10 Excellent

Neil

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2025

10/10 Excellent

Maria

Stayed 1 night in May 2025

10/10 Excellent

Bhavesh

Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel. Clean, modern and nice and quiet
Stayed 2 nights in Apr 2025

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, conveniently located near transport and a great price. Will definitely stay here again.
Stayed 6 nights in May 2025