6/10 Okay
Tracy
Traveled with family
Aug 27, 2025
Liked: Property conditions & facilities, room comfort
Good location and comfortable
Overall a comfortable hotel, which was good value considering it is central London. Location great for Paddington area and also access to Wembley Stadium.
Stayed in Executive King, room comfortable but felt there was nothing different to any standard rooms had stayed in at other Hilton’s (Curio, Hampton and doubletree) except the access to the executive lounge.
Check in was very busy, not enough desks for the number of people. Our room was not ready and had to wait. I found the 1st receptionist not helpful - just told wait should be 10 minutes. No access to executive lounge provided or any info - just that the digital key will be activated.
40 minutes later not ready, rejoined the queue and new room sorted by someone a lot more helpful.
Executive Lounge was an experience. The staff were great but sadly no ‘afternoon tea’. Disappointed that the offerings were crisps, biscuits or some fruit. Breakfast was the opposite and a great deal of choice and variety.
Tracy
Stayed 1 night in Aug 2025
