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Hilton London Metropole

4.0 star property

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Photo gallery for Hilton London Metropole

Lobby
Executive Suite, 1 King Bed | Living area | 55-inch LED TV with satellite channels, TV
Exterior
Luxury Suite (Penthouse Suite) | Private kitchen | Fridge, coffee/tea maker, electric kettle
Standard Twin Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Bar

Explore the area

Map
225 Edgware Road, London, England, W2 1JU
  • Hyde Park
    ‪12 min walk‬
  • Buckingham Palace
    ‪7 min drive‬
  • Piccadilly Circus
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪40 min drive‬

Room options

View all photos for Room, 1 King Bed (Refurbished)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Refurbished)

  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds

  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | 55-inch LED TV with satellite channels, TV

Suite, 1 King Bed

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Octagon)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite (Octagon)

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room, 1 Queen Bed

  • 178 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin and King Connecting Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Twin and King Connecting Room

  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

View all photos for Standard Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Twin Room

  • 247 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed

  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed, City View

  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room, 1 King Bed

  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite (Penthouse Suite)

Luxury Suite (Penthouse Suite) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Luxury Suite (Penthouse Suite)

  • 1572 sq ft
  • Sleeps 6
  • 3 King Beds

View all photos for Executive Double Room, 1 King Bed, Club Lounge Access

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed, Club Lounge Access

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, Multiple Beds, Connecting Rooms

  • Sleeps 8
  • 4 Queen Beds

View all photos for Family Room, 2 King Beds, Connecting Rooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, 2 King Beds, Connecting Rooms

  • Sleeps 4
  • 1 King Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Quadruple Room

  • 323 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds

View all photos for Superior Quadruple Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Quadruple Room, 2 Queen Beds

  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Double Room, 1 King Bed

  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

  • 366 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hilton London Metropole

4-star hotel in London City Centre
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking.
Hilton London Metropole offers 1100 accommodations with laptop-compatible safes and coffee/tea makers. 55-inch LED televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. This 4-star property offers access to a business center and meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 44110 square feet (4098 square meters) include a conference center. This business-friendly hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Hilton London Metropole is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Bow Bar - Onsite cocktail bar.
Tyburn Kitchen - Onsite brasserie. Open daily.
Tyburn Kitchen Bar - Onsite bar. Open daily.
Tyburn Market - Onsite coffee shop. Open daily.
24-hour room service is available.

Languages

Arabic, Dutch, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; GBP 24.50 for adults and GBP 12 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bow Bar
  • Tyburn Kitchen
  • Tyburn Kitchen Bar
  • Tyburn Market

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (44,110 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 24 floors
  • 3 buildings
  • Built in 1973
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35 per pet, per stay, plus a one-time cleaning fee of GBP 35
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 75.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 24.50 for adults and GBP 12.00 for children
  • Self parking fee: GBP 35 per day
  • Pet fee: GBP 35 per pet, per stay plus GBP 35 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton London Metropole
Hilton Metropole
Hilton Metropole Hotel
Hilton Metropole Hotel London
Hilton Metropole London
London Metropole
London Metropole Hilton
Metropole Hilton London
Metropole London
Metropole London Hilton
Hilton London Metropole England
Hilton London Metropole Hotel London
Hilton London Metropole Hotel
Hilton London Metropole Hotel
Hilton London Metropole London
Hilton London Metropole Hotel London

Hilton London Metropole Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 448 out of 1066 reviews
Rating 8 - Good. 339 out of 1066 reviews
Rating 6 - Okay. 152 out of 1066 reviews
Rating 4 - Poor. 75 out of 1066 reviews
Rating 2 - Terrible. 52 out of 1066 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for being able to travel to west end
Stayed 1 night in Jan 2025

2/10 Terrible

Marco Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid two family rooms. When I got there, we had only the option of one family room in a very degraded area of the hotel, which has not been renovated. It actually looked like an 19th century scary movie. The hotel staff took almost two hours to figure out what to do and finally they gave us three extremely small rooms with no place to put our bags and not even in the same corridor of the hotel floor, despite the fact that we traveled with 3 children, and they knew about it. We were promised to be transferred to a family rooms, as we have previously paid, but it never happened. The hotel employee told me we were unlucky as we arrived late at night and after a big group, which took the remaining family rooms. I told them it should not matter but it did not help in any way. During the stay I tried to talk to all the duty managers available and they all promised me the same thing. At our final night they offered one family room in a better are of the hotel, but only one (we had payed for two!!). The kids would have to sleep on the couch and of course I said no. In the final day of our stay, the hotel manager told me I’d have a free night as a PRIZE for the inconvenience we had, and I’d get points for our Hilton Honors Membership. This was probably the worst hotel experience of my life, as I had payed for something I never got, despite travelling with my kids. I hope this will reach Expedia managers and Hilton staff, so that it never happens with anyone else.
Stayed 4 nights in Jan 2025

6/10 Okay

Shantanu

Traveled with family
Average stay overall
The stay was average. Few of the staff were fairly rude especially at the Reception counters. We understand it was holiday season, but expected better from Hilton Brand. But the folks at Concierge desk were really good. Thanks to all of them, they were super busy but very friendly, serving with smile and always helpful. Thank you. The location though not very central but is quite decent. With 2 Underground Tube lines, going most of the places were a breeze.
Stayed 6 nights in Dec 2024

6/10 Okay

Lovelea

Stayed 1 night in Jan 2025

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Rebekah

Stayed 1 night in Oct 2024

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and breakfast
This was by far the most comfortable of the 4 hotels we’ve booked for this 2 week trip in the UK. The breakfast was superb, the location is great. The reason for the one star deduction are the pillows!! They’re as flat as pancake and made it near impossible to sleep comfortably. In the end, we just put towels underneath.
Stayed 2 nights in Jan 2025

8/10 Good

Yaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Richard

Stayed 5 nights in Dec 2024

6/10 Okay

Rosemary

Stayed 1 night in Dec 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location. It's just one short block to the tube station.
Stayed 1 night in Dec 2024

10/10 Excellent

Clifford

Stayed 2 nights in Dec 2024

10/10 Excellent

Eugene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had enough bed for the family, Breakfast is great, restaurant staff did fantastic job helping us getting what we needed
Stayed 2 nights in Dec 2024

4/10 Poor

Rameen

Disliked: Staff & service
Service was not bothered, extremely slow. I asked for one bath robe that took them 3 calls from my side within 2.5 hours. It shouldn’t take 2.5 hours and me calling 3 times for something simple. I asked for guidance to the room at the reception. I was told to just take the list and find my way. Not even 3 star service
Stayed 1 night in Dec 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service
Conveniently walkable to Edgware road or Paddington station. The rooms are very outdated though and in need of a renovation
Stayed 3 nights in Dec 2024

6/10 Okay

Nicole

Disliked: Cleanliness
Numerous items and trash left under the bed from a previous guest. The hotel is tired. Would not recommend
Stayed 2 nights in Dec 2024

8/10 Good

Deepa Aditham Prakash

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location but older hotel.
The Hilton metropole is situated in a nice location not far from many of London’s sights. However, the room was a bit outdated with its bathroom and carpet. There was a leaky bathroom faucet and lots of hair underneath the bed. The rooms need a renovation.
Stayed 3 nights in Dec 2024

8/10 Good

REGINEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but not location
Great gym
Stayed 3 nights in Dec 2024

8/10 Good

Philip G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked most everything about our stay. The breakfast offerings were amazing, and choice around dining options. Only thing that could have been better - the size of the rooms. On the small side, especially the one at the end of the corridor. Thank you.
Stayed 1 night in Nov 2024

8/10 Good

trevor, North Ferriby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was comfortable. Our 2 children ages 7 and 9 enjoyed the hotel as well. Hyde Park was a 15-minute walk , and there was an underground outside the entrance of the hotel (round the corner). We stayed on the 11th floor and the view from the large room window was amazing. The only thing to mention for improvement was that the QR code for the in-room dining was not working so could not see the menu. I called guest services to order. However, the food came packed in paper bags- i think it was take out from the downstairs restaurant.
Stayed 2 nights in Dec 2024

8/10 Good

Kam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in … car park was convenient and walkable to winter wonderland. Breakfast had a variety although the queue to get in was long. Service in the bar was a little slow but staff were friendly. Cleanliness was good.
Stayed 2 nights in Dec 2024

6/10 Okay

Gurpreet

Traveled with family
Disliked: Amenities, property conditions & facilities
For a 4 star, there wasn’t even basics available . Breakfast was just basic, not much hot veggie options, not even hash browns , just fried potatoes. Should have rated as a 3 star property.
Stayed 1 night in Dec 2024