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Holiday Inn London Brentford Lock by IHG

4.0 star property

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Photo gallery for Holiday Inn London Brentford Lock by IHG

Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior
Bar (on property)
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Gym
  • Room service
  • Parking available
  • Bar

Explore the area

Map
Commerce Road, Brentford, England, TW8 8GA
  • Syon Park
    ‪7 min walk‬
  • Gunnersbury Park
    ‪4 min drive‬
  • The National Archives
    ‪6 min drive‬
  • London (LHR-Heathrow)
    ‪28 min drive‬

Room options

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 226 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony (View)

  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

  • 249.1 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | Room amenity

Standard Room, 1 Queen Bed with Sofa bed

  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Accessible Bathtub

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible Bathtub

  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

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Room

Novotel London Brentford

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1000)
The price is $97
per night
$117 total
includes taxes & fees
Mar 7 - Mar 8
Novotel London Brentford

About this property

Holiday Inn London Brentford Lock by IHG

4-star hotel in Syon
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
Holiday Inn London Brentford Lock by IHG offers 134 accommodations with safes and hair dryers. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Brentford hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 6 meeting rooms.

Wired and wireless Internet access is complimentary. Event facilities measuring 12745 square feet (1184 square meters) include conference space. This business-friendly hotel also offers a fitness center, a terrace, and multilingual staff. Onsite parking is available (surcharge).

Holiday Inn London Brentford Lock by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 11:00 AM.
The Open Lobby - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

Arabic, English, French, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (GBP 14 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 13.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Open Lobby

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 12,745 square feet of conference space
  • 6 meeting rooms
  • Business center

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (46 inches high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 13.95 per person
  • Covered self parking fee: GBP 14 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brentford Holiday Inn
Brentford Lock
Brentford Lock Holiday Inn
Holiday Inn Brentford
Holiday Inn Brentford Lock
Holiday Inn Brentford Lock Hotel
Holiday Inn Lock Hotel Brentford
Holiday Inn Brentford Lock
London Brentford Lock By Ihg
Holiday Inn Brentford Lock an IHG Hotel
Holiday Inn London Brentford Lock by IHG Hotel
Holiday Inn London Brentford Lock an IHG Hotel
Holiday Inn London Brentford Lock by IHG Brentford
Holiday Inn London Brentford Lock by IHG Hotel Brentford

Holiday Inn London Brentford Lock by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 1000 reviews
Rating 8 - Good. 344 out of 1000 reviews
Rating 6 - Okay. 71 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arjuna, York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to stay outside of the Central London area, especially if you require both parking and easy access to train service. Convenience store right next door, and very high-value breakfast add-on option.
Stayed 1 night in Nov 2024

10/10 Excellent

Jon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay, arrived at 2245 after a long drive and Zubair was a very helpful staff member at the desk to welcome us.
Stayed 1 night in Nov 2024

10/10 Excellent

Jaida

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Jaida

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Check in was perfect and the front desk were very helpful and friendly. The room was pristine, a decent size and the view of the lock was also lovely!
Stayed 1 night in Nov 2024

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Rosalind

Traveled with family
Liked: Amenities, property conditions & facilities
It was ideal for the purpose of our visit & transport options
Stayed 1 night in Nov 2024

10/10 Excellent

MinSuk

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Riyadh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good location hotel with good breakfast
Stayed 3 nights in Oct 2024

6/10 Okay

Nick

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Kettle didn’t work, bathroom not clean, door lock not great.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ajaypal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They went over and above.
I was there for a family event, which we held at the hotel, and they could not have been more helpful, every member of staff that I dealt with was determined to make sure that they did everything that they could to ensure it was a success.
Stayed 2 nights in Oct 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saturday night in Brentford
Very friendly and helpful staff . Handy to have underground parking with liftstraight up to reception . Room was quite spacious and bed was comfortable. Well soundproofed from the planes flying into Heathrow . Nice breakfast with lots of choice although the booth we chose was subject to a draught from the front door and it was a chilly morning . Late check out available for rewards club members
Stayed 1 night in Oct 2024

6/10 Okay

Sadia

Traveled with family
Liked: Cleanliness
The property was conveniently located But the breakfast let it down, not well stocked or well presented, Staff was not adequately trained in service, with extremely slow
Stayed 1 night in Oct 2024

10/10 Excellent

Glenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large, walking distance to shops and dining. Great continental breakfast. We enjoyed this hotel more than the 5 star we stayed at in London for part of the trip.
Stayed 3 nights in Oct 2024

6/10 Okay

Brian

Does what it says on the tin. Perfectly satisfactory budget hotel in easy to find location with parking below.
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did not want to help with changing dates for booking at my fault but got onto it in 5 mins of making booking which they said contact Expedia for booking change then got AI which wanted to charge me more for booking so I lost 250.00 dollars for a simple mistake on my behalf but admitted it was my fault. As pensioners that is a lot of money to loose also not happy with Expedia as they can see I've booked a lot of hotels through them
Stayed 1 night in Sep 2024

8/10 Good

Bright

Stayed 2 nights in Sep 2024

10/10 Excellent

Sherie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very courteous and ensure my stay went well. My room was very clean. I had no concerns with noise.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Eileen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Randy

Stayed 1 night in Sep 2024

10/10 Excellent

MANJUNATH

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual, amazing experience. Sweden from front desk was extremely courteous and an amazing staff. He's really an asset.
Stayed 1 night in Sep 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mohammad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.
Stayed 1 night in Jun 2024