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Holiday Inn Express London - ExCeL by IHG

3.0 star property

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Photo gallery for Holiday Inn Express London - ExCeL by IHG

Exterior
Terrace/patio
Hypo-allergenic bedding, desk, blackout drapes, soundproofing
Exterior
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Air conditioning
  • Bar
  • 24/7 front desk
$113
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
1018 Dockside Road, London, England, E16 2FQ
  • ExCeL Exhibition Centre
    ‪9 min walk‬
  • O2 Arena
    ‪6 min drive‬
  • Westfield Stratford City
    ‪10 min drive‬
  • London (LCY-London City)
    ‪17 min walk‬

Room options

View all photos for Room, 1 Double Bed, Accessible (with Free Hot Breakfast)

Hypo-allergenic bedding, desk, blackout drapes, soundproofing

Room, 1 Double Bed, Accessible (with Free Hot Breakfast)

9.4 out of 10
Exceptional
(14 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast)

Hypo-allergenic bedding, desk, blackout drapes, soundproofing

Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast)

9.0 out of 10
Wonderful
(17 reviews)
  • 237 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed (with Free Hot Breakfast)

Hypo-allergenic bedding, desk, blackout drapes, soundproofing

Standard Room, 1 Double Bed (with Free Hot Breakfast)

9.0 out of 10
Wonderful
(31 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room (with Free Hot Breakfast)

Hypo-allergenic bedding, desk, blackout drapes, soundproofing

Standard Room (with Free Hot Breakfast)

8.0 out of 10
Very good
(4 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds (with Free Hot Breakfast)

Hypo-allergenic bedding, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds (with Free Hot Breakfast)

7.8 out of 10
Good
(7 reviews)
  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Holiday Inn Express London - ExCeL by IHG

3-star hotel in Docklands
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free weekday breakfast and free WiFi in public areas are also provided. Other amenities include a conference center, a business center, and conference space.
Holiday Inn Express London - ExCeL by IHG offers 204 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is served on weekdays. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a business center. Event facilities measuring 431 square feet (40 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Parking is available onsite for a surcharge.

Holiday Inn Express London - ExCeL by IHG is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 10:00 AM on weekdays.
Holiday Inn Express London - ExCeL by IHG has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 20 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (431 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Banquet hall
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: GBP 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express London Excel Hotel
Holiday Inn Express Excel Hotel
Holiday Inn Express London Excel
Holiday Inn Express Excel
Holiday Inn Express London - ExCeL England
Express London Excel By Ihg
Holiday Inn Express London ExCeL
Holiday Inn Express London ExCeL by IHG
Holiday Inn Express London ExCeL an IHG Hotel
Holiday Inn Express London - ExCeL by IHG Hotel
Holiday Inn Express London - ExCeL by IHG London
Holiday Inn Express London - ExCeL by IHG Hotel London

Holiday Inn Express London - ExCeL by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 486 out of 1000 reviews
Rating 8 - Good. 360 out of 1000 reviews
Rating 6 - Okay. 96 out of 1000 reviews
Rating 4 - Poor. 30 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

marja amoye

Stayed 1 night in Jun 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Ben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Adewonuola

Traveled with partner
Disliked: Amenities
I had a terrible experience in this hotel. My husband and I were falsely accused of smoking in the room( we have never smoked in our lives) and had 150 pounds removed from our card. It was a horrible experience but with the help of Alfred, Kingsley and Aliya, we were able to get our money back. I will never book the hotel again
Stayed 5 nights in May 2025

8/10 Good

Colette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel stayed for 1 night. Beds weren’t the most comfy and took a while for the air con to kick in so toasty for a while. Was a good stay for the price, but a few frustrations like the hairdryer didn’t work and the worst coffee ever at breakfast but I still wouldn’t be put off. I would work with google to pick up the local tube station as google maps made us get off 2 stops too early and after a long day in London, the extra 15 minutes was a bit much
Stayed 1 night in May 2025

10/10 Excellent

Foyeke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

John Andrei

Stayed 4 nights in May 2025

10/10 Excellent

Lisa

Stayed 1 night in May 2025

8/10 Good

David, Collingwood Corner

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

8/10 Good

Bethan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night stay, simple check in and out with comfortable beds.
Stayed 1 night in May 2025

10/10 Excellent

GARY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Binesh

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for excel
Stayed 2 nights in May 2025

6/10 Okay

Beckett

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Slow check-in

Checkin took way too long, no automated process, despite 3 people being at the checkin desk they had to spend more time doing admin tasks than dealing with customers then their printer failed, so a que of 3 people took over 30 mins to wait. Not good when you are in a hurry.
Stayed 1 night in Apr 2025

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and convenient location for City Airport. Rooms immaculate and well equipped. On site parking was full, however large, alternative parking available across the street. All staff very friendly and in particular the ladies serving in the bar/restaurant. Great choice of good quality food and drink in the restaurant. Buffet breakfast was more than adequate. Would definitely recommend!
Stayed 1 night in May 2025

4/10 Poor

Allan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean tidy and welcoming. Staff were great. Breakfast was buffet and fantastic. Felt uncomfortable in the area during the evening. Not many places to eat out as meal options limited for us in hotel. Room was large and clean. Bed was one of the worst I have slept on for years. Dreadfully soft and every move caused one of you to wake up. It was like a caravan bed. Pillows very soft too.
Stayed 1 night in May 2025

10/10 Excellent

Donna

Stayed 3 nights in May 2025

8/10 Good

James

Good
Stayed 1 night in May 2025

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking facility. Easy walking distance to Excel, Good breakfast and helpful staff 😊
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Apr 2025

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Victoria

Stayed 3 nights in Apr 2025

8/10 Good

Olatunji

Yeah man
Stayed 2 nights in Apr 2025

4/10 Poor

Calum

Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely clean hotel that we use quite often for london trips, because of the transport links etc. Friendly staff, clean and modern rooms. Overall a great stay would recommend.
Stayed 1 night in Apr 2025