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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby lounge
Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Interior
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker
Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet friendly
  • Laundry
  • Air conditioning
  • Parking available

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪6 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Budweiser Gardens
    ‪15 min walk‬
  • London, ON (YXU-London Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Combined shower/tub, hair dryer, towels

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About this property

Sandman Hotel & Suites London Downtown

Hotel in Downtown London
Self parking, a business center, and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

Sandman Hotel & Suites London Downtown is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 28.25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 35 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 343 out of 1213 reviews
Rating 8 - Good. 377 out of 1213 reviews
Rating 6 - Okay. 254 out of 1213 reviews
Rating 4 - Poor. 125 out of 1213 reviews
Rating 2 - Terrible. 114 out of 1213 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Trent, Surrey

Disliked: Cleanliness, amenities, property conditions & facilities
it was a bad area
Stayed 1 night in Feb 2025

8/10 Good

Blaise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far so good. Unexpected charge for parking
Stayed 1 night in Feb 2025

2/10 Terrible

Kris

Traveled with family
Disliked: Staff & service
When I checked into the hotel and paid with my credit card. On the hand held transaction machine it showed my card was approved. The receptionist told me it didnt go through. I explained what it said on the device. They had me run my card again and I had the same message of it being approved. I showed them and they told me it never did and asked me to swipe a third time and i declined. They refused to give me any print out of the failed transactions and the manage Nikita then told me she wouldn't check me in. I then called my credit card and was told they charged me 4 times. I was told to calm down by the receptionist twice and i felt was uncalled for as anybody going through this would be upset. No sorrys or valid explanations were given. The staff poorly explained things and just said they were working in it with IT. I paid an extra $30 for early check in to only spend that time on the phone with my credit card company and trying to get an explanation from the manager Nikita. If this didnt happen, our stay would have been more enjoyable.
Stayed 1 night in Feb 2025

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, amenities
Great hotel for a great price!
Stayed 1 night in Feb 2025

8/10 Good

Iain, Davison

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Whilst the price and the location were were brilliant, there was a lot of Vagrants or Homeless people in the vacinity and even in the entrance, this was very off putting
Stayed 2 nights in Feb 2025

8/10 Good

hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly & had to deal with a lot of drunk kids so I’m thankful for their kindness & making sure people were safe and getting whatever needed
Stayed 1 night in Feb 2025

4/10 Poor

Karen

Disliked: Amenities
Shelter is located right next door and they were outside smoking all the time. On one night I counted 10 police officers including swat next door at the shelter. Not at all a safe area
Stayed 2 nights in Feb 2025

6/10 Okay

Adena

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself was wonderful but the neighborhood is not very good right now.
Stayed 2 nights in Feb 2025

2/10 Terrible

Pete

Stayed 1 night in Jan 2025

8/10 Good

WILLIAM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Not a very good area to be checking in at night. Was approached three times by homeless for money on check in!
Stayed 1 night in Feb 2025

6/10 Okay

nikki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the food selection
Stayed 2 nights in Feb 2025

10/10 Excellent

Elaine

Stayed 1 night in Feb 2025

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to concert hall, fairly cheap, parking security needs improvement for area location
Stayed 2 nights in Feb 2025

4/10 Poor

EDWIN

Disliked: Cleanliness, property conditions & facilities

Terrible stay!!

Upon arrival at our room we instantly smelt smoke in the room once inside we found burn marks on the carpet like a cigarette had been dropped in multiple spots. We complained and were moved to a different room down the hall and only realized in the morning that room had NO towels. At 230 am we were awaken to the fire alarm and when we called the lobby they told us smoke on the 6th floor and we needed to come to the lobby. This hotel obviously struggles with the non smoking policy. Also it seems to be located in a very scetchy area. Will NEVER stay here again.
Stayed 1 night in Feb 2025

2/10 Terrible

Karla

Stayed 2 nights in Feb 2025

6/10 Okay

Linda

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs updating.
Stayed 5 nights in Feb 2025

6/10 Okay

Amelia

Liked: Staff & service
Snow outside the building was not cleared. I was surprised that my car was able to make it through and into the underground parking. Even the following morning the snow was not cleared. It was a safety hazard and completely unacceptable.
Stayed 1 night in Feb 2025

6/10 Okay

Judy

Liked: Cleanliness, staff & service
Sink didn’t drain well, a hole in the wall
Stayed 1 night in Feb 2025

8/10 Good

Gwendolyne, Amherstburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of homeless near entranceway.
Stayed 2 nights in Feb 2025

8/10 Good

Imam

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

4/10 Poor

Grace

Traveled with group
Liked: Staff & service, amenities
I didn’t like that it was hard for me to get much sleep because of the noisy occupants that we could hear throughout the night, in the hallways on the floor that we were on. I also didnt like that i found use tissue paper under the covers in a bed that was supposed to be freshly made. Also as i was loooking for my hair cover ( which had drop down on the side of the bed) I saw 3 empty milk containers under the bed which indicated that the carpet may not have been vacuum. I must mention that the cost of the room was quite high but the reason I chose that hotel was because ir was close to an office where my friend had an early appointment the next day. However i must mention that the front desk staff was quite accomodating and professional on my entrance and departure. I was also disappointed that for the price i paid through Expedia, the hotel was misrepresented.
Stayed 1 night in Feb 2025

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. The suite is larger than expected. Front desk checked to make sure everything was okay.
Stayed 1 night in Feb 2025

10/10 Excellent

Luc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Very happy
Stayed 1 night in Feb 2025

6/10 Okay

andy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room and service overall was average. It was the homeless peipke around the hotelbthatbwas disturbing. Checking in at night alone, with loitering homeless people just hangingbaround smoking, eating on the stairs was disturbing. I did not feel safe. Also therebwas major construction and this should have been mentioned in the add and a discount given. Out of town guests arent aware.also i did not know parking was extra.
Stayed 1 night in Feb 2025

8/10 Good

Stephanie

Stayed 1 night in Feb 2025