Sandman Hotel & Suites London Downtown

2.5 star property

Choose dates to view prices

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(39 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(51 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(63 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites London Downtown

Hotel in Downtown London
Self parking, a business center, and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

Sandman Hotel & Suites London Downtown is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 28.25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 35 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 421 out of 1362 reviews
Rating 8 - Good. 409 out of 1362 reviews
Rating 6 - Okay. 288 out of 1362 reviews
Rating 4 - Poor. 132 out of 1362 reviews
Rating 2 - Terrible. 112 out of 1362 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Stayed 1 night in Sep 2025

8/10 Good

Jeff

Stayed 1 night in Sep 2025

8/10 Good

Courtney

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Good accommodations. The desk in the room had something sticky on it and clearly wasn’t cleaned well. The house of hope is next door and there were about 20 people sleeping on the sidewalk outside and who harassed me when pulling in the parking lot. Though, I did expect more issues.
Stayed 1 night in Sep 2025

6/10 Okay

Steve

Traveled with partner
Disliked: Property conditions & facilities
Property was decent, beds were worn out and uncomfortable. Outside the property i was made to feel uneasy due to neighborhood
Stayed 1 night in Sep 2025

10/10 Excellent

Valerie

Traveled with partner
Liked: Amenities
Stayed 1 night in Sep 2025

4/10 Poor

Amanda

Stayed 1 night in Sep 2025

2/10 Terrible

raymond, north las vegas

Stayed 1 night in Sep 2025

8/10 Good

Arlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful and price is affordable. Unfortunately for this hotel, because of a recent neighbouring “shelter” of some sort the surrounding area is undesirable (blame the govt) this hotel is great otherwise and I feel badly for their business that they have to endure the unsavouriness outside. I recommend to Book here, parking is safe and hotel is good.,
Stayed 1 night in Sep 2025

10/10 Excellent

Zenith

Liked: Cleanliness, staff & service
Front desk staff was friendly and helpful. Hotel and room were clean and comfortable. Gated underground parking was very nice, it is first come first served. TV in room didn't work. Breakfast options included cereal, instant oatmeal, hard boiled eggs, yogurts, microwaveable breakfast sandwiches, tea, coffee, juices. Fitness center was spacious but minimally equipped - treadmill, elliptical, dumbells to 30 lbs. There are a lot of homeless folks in the area and people were openly using drugs on the steps next door, but I walked to and from the hotel as late as midnight and everyone just minded their own business.
Stayed 1 night in Sep 2025

6/10 Okay

Bill

So many drug addiction people the smell of urine on the sidewalks. And the front desk person no personality not pleasant and not informative about London
Stayed 1 night in Sep 2025

10/10 Excellent

Marc

Stayed 1 night in Sep 2025

4/10 Poor

Heidi

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unsafe area. No decaf coffee. Paid parking
Stayed 1 night in Sep 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The area of town is not the safest. Woke up at 3am to people loitering and making noise in the green space beside the hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Brian

Stayed 1 night in Aug 2025

2/10 Terrible

Hajira

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
food was not fresh for breakfast, we found mold on the bread. when the staff was notified they just removed that one piece and didn't even apologize.
Stayed 1 night in Jun 2025

10/10 Excellent

Marijana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean. The complimentary breakfast is good.
Stayed 1 night in Sep 2025

8/10 Good

Diana

Business traveler
Liked: Cleanliness, staff & service
Many previous reviews spoke to the homeless people lingering about outside. While there is a building next door which I assume is a shelter, and yes, there were a number of them outside, I never felt unsafe. What I didn't like, was that the hotel offers secure parking (underground with a gate), but 4 times during my stay, the gate was fixed in the open position. So much for secure. The rooms, staff and breakfast were all fine.
Stayed 5 nights in Sep 2025

10/10 Excellent

Lyndsay

Stayed 2 nights in Sep 2025

10/10 Excellent

Bruce M

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nicely made up room for our second night
Stayed 2 nights in Sep 2025

4/10 Poor

Robin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Be warned

The hotel is located in a dreadful location. It was our first time visiting London so we didn’t know much about the area only that it was downtown, which is typically where we stay on all our travels. This location is sitting next to a homeless/drug rehabilitation centre and it’s absolutely terrifying to see the sites you’re going to see unfold here. In all of my years of travelling the entire world I’ve never seen such conditions happening outside a hotel. There’s constant drug use, addicts slumped over on each corner of the buildings and prostitution. It was truly terrifying, we were never approached by them but was extremely cautious and uncomfortable during our stay here. I will comment on the cleanliness of our room, despite being dated it was quite clean and the bed was comfortable but I would never stay here again due to the location proximity to facility next door
Stayed 2 nights in Sep 2025

8/10 Good

Edward

Stayed 1 night in Sep 2025

4/10 Poor

Danielle

Stayed 1 night in Sep 2025

6/10 Okay

Allen

Traveled with family and small children, Traveled with family
Liked: Staff & service
The hotel was OK and the rooms were OK however there was alot of trash around the area and a lot of homeless people who would bother you either going in or out.
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Stayed 1 night in Sep 2025