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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby lounge
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker
Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes
Interior

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet friendly
  • Laundry
  • Breakfast included
  • Air conditioning
  • Parking available

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪6 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Budweiser Gardens
    ‪15 min walk‬
  • London, ON (YXU-London Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(32 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(11 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(36 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(44 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Executive Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Sandman Hotel & Suites London Downtown

Hotel in Downtown London
Self parking, a business center, and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

Sandman Hotel & Suites London Downtown is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 28.25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 35 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 352 out of 1248 reviews
Rating 8 - Good. 390 out of 1248 reviews
Rating 6 - Okay. 266 out of 1248 reviews
Rating 4 - Poor. 125 out of 1248 reviews
Rating 2 - Terrible. 115 out of 1248 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Deborah

Liked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

Aaron

Stayed 1 night in Mar 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, affordable

Breakfast was disappointing but at this price a very good value for downtown London. Room was clean and well-maintained.
Stayed 1 night in Mar 2025

8/10 Good

Tim

Traveled with group
Liked: Cleanliness, staff & service
It is what it is
Stayed 1 night in Mar 2025

8/10 Good

Renato

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good! Have to pay for parking, and it is downtown, lot of homeless in the area.
Stayed 1 night in Mar 2025

8/10 Good

Leanne

Liked: Staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Allan

Traveled with family
The gate guarding the parking garage was a nice improvement from the last time I stayed here. Provided a safer atmosphere
Stayed 1 night in Mar 2025

6/10 Okay

john

Stayed 1 night in Mar 2025

8/10 Good

Edelisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Surrounding area may feel a bit sketchy, but rooms are clean and friendly staff.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Meh

Honestly I generally like this hotel but a few times I’ve had issues with some staff, I had a guest and it wasn’t the person on file apparently and it wasn’t over night but they caused an uproar about it. The staff were very ignorant and surprisingly it was disappointing, I’ve stayed multiple times and never had an issue before this time but they are pet friendly and generally the suites are nice and cozy.
Stayed 2 nights in Dec 2024

8/10 Good

Missy

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if you chose to pay for parking at this property, it is under the hotel which is very nice in the winter, which is the season I stayed during. this property is pet friendly for a small fee and there is a good sized green space (dog park) right next to the hotel which made it enjoyable for the pooch.
Stayed 3 nights in Feb 2025

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service
The hotel itself is fine. Dated…but fine. Things were clean and the staff are friendly. The area is not great. My wife and I have been lucky to travel all over and I never expected I would need to be on guard in London Ontario of all places. There were several aggressive homeless persons lingering around the front entrance. We even witnessed a full on fight amongst them. No one seems to care.
Stayed 1 night in Mar 2025

10/10 Excellent

Liora

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Run down area
Stayed 1 night in Mar 2025

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Beds were not comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

Kristy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Naser

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Claudia B

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would Stay Here Again

This hotel is better than some of the reviews suggest. It was clean, the parking lot is secured, and the staff very helpful. They called us after we'd checked in to see if everything was alright, and in the morning, they charged my phone for me as I'd forgotten my charger. Neighbourhood is fine. Morrissey House is across the road and a great place to eat!
Stayed 1 night in Mar 2025

6/10 Okay

Christopher, Whitby

Disliked: Staff & service, property conditions & facilities
Rough part of town beside a large shelter
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Junior suite was nice. Had a good sleep.
Stayed 1 night in Mar 2025

4/10 Poor

Trent, Surrey

Disliked: Cleanliness, amenities, property conditions & facilities
it was a bad area
Stayed 1 night in Feb 2025

8/10 Good

Blaise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far so good. Unexpected charge for parking
Stayed 1 night in Feb 2025

2/10 Terrible

Kris

Traveled with family
Disliked: Staff & service
When I checked into the hotel and paid with my credit card. On the hand held transaction machine it showed my card was approved. The receptionist told me it didnt go through. I explained what it said on the device. They had me run my card again and I had the same message of it being approved. I showed them and they told me it never did and asked me to swipe a third time and i declined. They refused to give me any print out of the failed transactions and the manage Nikita then told me she wouldn't check me in. I then called my credit card and was told they charged me 4 times. I was told to calm down by the receptionist twice and i felt was uncalled for as anybody going through this would be upset. No sorrys or valid explanations were given. The staff poorly explained things and just said they were working in it with IT. I paid an extra $30 for early check in to only spend that time on the phone with my credit card company and trying to get an explanation from the manager Nikita. If this didnt happen, our stay would have been more enjoyable.
Stayed 1 night in Feb 2025

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, amenities
Great hotel for a great price!
Stayed 1 night in Feb 2025