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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby lounge
Interior
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker
Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet friendly
  • Laundry
  • Air conditioning
  • Parking available

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪7 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Budweiser Gardens
    ‪12 min walk‬
  • London, ON (YXU-London Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Combined shower/tub, hair dryer, towels

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About this property

Sandman Hotel & Suites London Downtown

Hotel in Downtown London
Self parking, a business center, and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

Sandman Hotel & Suites London Downtown is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 28.25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 35 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 322 out of 1169 reviews
Rating 8 - Good. 363 out of 1169 reviews
Rating 6 - Okay. 249 out of 1169 reviews
Rating 4 - Poor. 124 out of 1169 reviews
Rating 2 - Terrible. 111 out of 1169 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the hospital, staff were very polite, easy parking
Stayed 2 nights in Jan 2025

4/10 Poor

Remi

Traveled with family
Disliked: Staff & service, property conditions & facilities
When we checked in, neither television worked. I called the front desk to inquire, and there was no answer after 12 rings. When I went to the front desk, both staff members were eating dinner - a point made very clear to me by one of the staff members. When I inquired about the televisions not working, he simply said, "It should be up and running again soon." The full breakfast advertised is your run of the mill cereal and oatmeal with some microwaveable breakfast sandwiches available as well. Upon checking out, the staff member refused to produce any kind of paperwork as I had used Expedia to reserve the room. If I travel to London, ON again, I will likely choose a different hotel.
Stayed 1 night in Jan 2025

4/10 Poor

Jeff, Thornhill

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
The hotel needs to add better security to this location so guests feel more comfortable upon arrival. The underground parking lot has a horrible stench of urine. while walking to the room the hallway also has a faint smell too. Guests were also being sent to rooms that had not yet been cleaned by housekeeping. The property needs to deal with several issues to increase customer experience satisfaction.
Stayed 1 night in Feb 2025

4/10 Poor

Peter

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelt awful, the bed was uncomfortable and nothing was sound proof you could hear everything. Definitely not worth the money
Stayed 1 night in Feb 2025

8/10 Good

Laura m

Traveled with family
Liked: Staff & service
It was decent
Stayed 1 night in Jan 2025

10/10 Excellent

Katelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked the room for an overnite stay, but got a call a few days before to let me know that renovations had made me room unavailable & I was offered a complimentary upgrade to a suite at No extra charge. The suite was clean, spacious & comfortable, as well as warm & well heated. Staff were pleasant & wonderful too. Definitely recommend this hotel & I will definitely stay here again!
Stayed 1 night in Jan 2025

10/10 Excellent

Akshay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2025

8/10 Good

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic accomodation
Stayed 1 night in Jan 2025

2/10 Terrible

mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Below average
Stayed 1 night in Jan 2025

10/10 Excellent

Cheryl-Lynn

Liked: Property conditions & facilities
The hotel was central to the hospital. Staff was friendly and accommodating.was given an upgrade to a suite. The bed was comfortable. Room was spacious and clean. Very nice
Stayed 1 night in Jan 2025

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Lisa

Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness
Stayed 1 night in Jan 2025

6/10 Okay

Johnny David

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room we first had was near elevator (noisy) and the fan was super loud when in the bathroom. The front desk was only helpful to find a different room and because they were booked they updated us without cost, which was very appreciative. The new bathroom was definitely much better. From the front desk, to housekeeping - very helpful & pleasant staff. The bad: parking garage smells like urine and many homeless were hanging out, some doing drugs. Definitely a conversation to be had with he kids around this & not to touch anything. Breakfast was super busy & just very continental.
Stayed 1 night in Jan 2025

8/10 Good

Micheal

Liked: Cleanliness, staff & service
Mattresses could use some updating. Other than that, it was a nice reliable option in a great location.
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Business traveler
Staff was friendly, accommodating, and helpful. Lived their energy! However …. I developed the sniffles and runny nose in our room. May have been the carpet!
Stayed 1 night in Jan 2025

2/10 Terrible

Shaylene

Liked: Staff & service
Disliked: Property conditions & facilities
We didnt even have to pull back the comforter to see the crator in the bed. I stayed in this hotel under the previous ownership and nothing has been updated.
Stayed 1 night in Oct 2024

6/10 Okay

Vishal

they informed me parking wasn't included in the price which i thought it was.
Stayed 1 night in Jan 2025

8/10 Good

Josh

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The parking is over $18 per day including tax. It’s not covered and its not secured. Many homeless in the area. Like 8-10 at all times. The rooms are very dated to around 1980. The breakfast is great, however a lot of disposable plates and utensils which ruins the meal and not environmentally responsible.
Stayed 1 night in Jan 2025

8/10 Good

Wayne

Traveled with partner
Good location and good value
Stayed 1 night in Jan 2025

6/10 Okay

Noah

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was decent
Stayed 1 night in Jan 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2025

4/10 Poor

Aimee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Amit, Vaughan

Disliked: Cleanliness, staff & service, property conditions & facilities
Too many homeless people wandering around in and around parking lot . The garage door was broken .