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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes
Interior
Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet friendly
  • Laundry
  • Parking available
  • Air conditioning
$98
includes taxes & fees
Oct 13 - Oct 14

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • Place, London Convention Center
    ‪6 min walk‬
  • Place, Victoria Park
    ‪8 min walk‬
  • Place, Budweiser Gardens
    ‪15 min walk‬
  • Airport, London, ON (YXU-London Intl.)
    ‪14 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Executive Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(39 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(50 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(60 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites London Downtown

Hotel in Downtown London
Self parking, a business center, and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

Sandman Hotel & Suites London Downtown is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 28.25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 35 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 403 out of 1336 reviews
Rating 8 - Good. 407 out of 1336 reviews
Rating 6 - Okay. 285 out of 1336 reviews
Rating 4 - Poor. 129 out of 1336 reviews
Rating 2 - Terrible. 112 out of 1336 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Michael Liam

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great bargain downtown London

Great hotel. Very simple. In the heart of downtown London. Be prepared to see the totality of the cities diverse residents walked by the hotel.
Stayed 6 nights in Jun 2025

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel as always.
Stayed 1 night in Jul 2025

6/10 Okay

JENNIE

Traveled with partner
Liked: Cleanliness, staff & service
Three stars because our room's AC unit was extremely loud and so was the bathroom fan. Not to any fault of theirs but there's quite a significant amount of homeless people, questionable characters in the immediate vacinity and homeless shelter nxt door. When we mentioned the AC unit at check out, the staff offered us a discount to our room and comped us one night of free parking ($16 per day). We stayed for two nights. Just didn't want to complain about the room because when we checked in upon arrival it was almost midnight and we were really tired and had to be out early and back late again the next day. Overall, clean hotel. Locked gated area for the underground parking made us feel alot better getting in anf out of our car late at night.
Stayed 2 nights in Jul 2025

6/10 Okay

Marilyn

Traveled with family
Liked: Cleanliness
Breakfast bar was pitiful! Many homeless people congregated next door. Parking was secure
Stayed 1 night in Jun 2025

8/10 Good

Vinod

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean oasis in a sad area. Restful sleep.
Stayed 2 nights in Jul 2025

4/10 Poor

Amanda, Whitby

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I feel bad for this hotel and staff. The staff are friendly and the hotel itself is basic but ok. Secure parking lot. Free breakfast. Free wifi. But the area is not good. There seems to be a worse than average homeless crisis happening in downtown London, and many were congregating around this hotel. I will not return. Sorry Sandman.
Stayed 1 night in Jul 2025

6/10 Okay

Guy

Disliked: Cleanliness, staff & service, property conditions & facilities
Too many street activities in and around areA
Stayed 2 nights in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy! Room was clean. Area is a little sketchy with Indwell right down the street. But overall the hotel was great!
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle di

Stayed 2 nights in Jun 2025

10/10 Excellent

Michelle di

Liked: Cleanliness
Sex work friendly
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Nasiruddin

Traveled with family
Liked: Amenities, property conditions & facilities
Clean and good Breakfast , but parking cost for Guest is high , even it should omitted .
Stayed 2 nights in Jun 2025

10/10 Excellent

Diane

Traveled with family
Stayed 1 night in Jun 2025

6/10 Okay

Gay

Traveled with family
Disliked: Amenities
Black out drapes don’t close. Room was fine, clean and comfortable.
Stayed 1 night in Jun 2025

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first room on the 6th floor the air wasn’t working so they moved me to the 2nd floor.. I noticed the difference in rooms, next time I reserve the Sandman I would like to have the newer room.. other then that, I enjoyed myself as usual
Stayed 2 nights in Jun 2025

10/10 Excellent

Andy

Stayed 4 nights in Jun 2025

8/10 Good

mellissa

Liked: Cleanliness, amenities, property conditions & facilities
Great service and clean room but the location is right beside a really sketchy building. Lots of commotion and police the whole weekend.
Stayed 1 night in Jun 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a bit sketchy part of town but seems ok.
Stayed 1 night in Jun 2025

8/10 Good

Monika

Business traveler
Liked: Cleanliness, property conditions & facilities
Peace
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good housekeeping staff
Stayed 1 night in Jun 2025

8/10 Good

Uliana

Stayed 2 nights in Jun 2025

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I liked that it was within walking distance to the venue we went to. The room was clean and the staff were nice
Stayed 2 nights in Jun 2025

4/10 Poor

Sukhjinder

Stayed 1 night in Jun 2025

6/10 Okay

Shushmita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LONDON VACATION

WE BOOKED TWO ROOMS, AC WAS TOO NOISY. ROOMS WERE WELL ORGANIZED AND CLEAN. BREAKFAST WAS AWFUL.
Stayed 1 night in Jun 2025