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Holiday Inn Hotel & Suites London by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites London by IHG

Exterior
Hypo-allergenic bedding, down comforters, desk, blackout drapes
Point of interest
Suite, 1 King Bed with Sofa bed (Minifridge) | Hypo-allergenic bedding, down comforters, desk, blackout drapes
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Housekeeping
  • Laundry
  • Gym

Explore the area

Map
855 Wellington Rd S, London, ON, N6E3N5
  • White Oaks Mall
    ‪14 min walk‬
  • Victoria Hospital
    ‪4 min drive‬
  • Budweiser Gardens
    ‪7 min drive‬
  • London, ON (YXU-London Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Standard Room

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed (Minifridge)

Suite, 1 King Bed with Sofa bed (Minifridge) | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Suite, 1 King Bed with Sofa bed (Minifridge)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Microwave

Suite, 1 King Bed, Microwave | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Suite, 1 King Bed, Microwave

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Hotel & Suites London by IHG

3-star hotel in White Oaks
This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Holiday Inn Hotel & Suites London by IHG offers 143 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. Flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Hotel & Suites London by IHG features an indoor pool and a fitness center. The hotel offers a snack bar/deli. This 3-star property offers access to a 24-hour business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1215 square feet (113 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Onsite self parking is complimentary.

Holiday Inn Hotel & Suites London by IHG is a smoke-free property.

Room service (during limited hours) is available.

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,215 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel London
Holiday Inn London
London Hotel And Suites
Holiday Inn Hotel & Suites London Ontario
& Suites London By Ihg London
Holiday Inn Hotel Suites London
Holiday Inn Hotel Suites London an IHG Hotel
Holiday Inn Hotel & Suites London by IHG Hotel
Holiday Inn Hotel & Suites London by IHG London
Holiday Inn Hotel & Suites London by IHG Hotel London

Holiday Inn Hotel & Suites London by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 416 out of 1003 reviews
Rating 8 - Good. 316 out of 1003 reviews
Rating 6 - Okay. 151 out of 1003 reviews
Rating 4 - Poor. 61 out of 1003 reviews
Rating 2 - Terrible. 59 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for a family emergency so was only there from late evening and out early the next morning. Front desk staff were very kind. Room was comfy and clean. The shower was hot and decent pressure and the bathtub actually had a plug and was clean.
Stayed 1 night in Feb 2025

8/10 Good

Stacy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly atmosphere and clean.
Stayed 1 night in Feb 2025

8/10 Good

Franz, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Holly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property, will be very nice when renovations are complete. I think rooms with fridges should have cream for coffee instead of whitener.
Stayed 1 night in Feb 2025

10/10 Excellent

Joann

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and room was very clean will definitely stay again
Stayed 2 nights in Feb 2025

10/10 Excellent

Alfonso

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Thomas

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Clean, quiet.
Stayed 1 night in Feb 2025

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!
Stayed 1 night in Feb 2025

2/10 Terrible

Ricky

Disliked: Staff & service
Asked for a credit card deposit after everything was paid for.
Stayed 1 night in Feb 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Nathan

Traveled with partner
Giving this a 1 star rating. Booked this through Expedia weeks in advance, got to the hotel and tried to use the same card I used to book the room and got told they only accept full credit cards for their $100 deposit. I offered visa debit, Mastercard debit, and even cash. They had my drivers license as well but refused all my options. I ended up not getting to stay at the hotel as they gave me zero options. Called Expedia to help and the hotel wouldn’t answer their calls. Also, they are mid Reno which they don’t tell you when you books. Restaurant was closed and elevators were “acting up” Don’t bother, find somewhere else
Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing with a kitchenette in it! Newly renovated, very spacious and comfortable. We were disappointed with how tiny and shallow the pool was, and the pool was COLD! It’s a very narrow ce hotel but too pricey considering this is the off-season.
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities

Wait for renovation to be finished.

Hotel is under construction. No advance notice given of this and not in their listing. No restaurant, no pool. Wifi was inoperable and was not told at check in. Card access to door not working so had to knock to be let in as they had the outside doors locked. Room is spacious and bed comfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
N9
Stayed 1 night in Jan 2025

6/10 Okay

Stefanie

Liked: Staff & service
Disliked: Amenities
Was disappoint went with this hotel and paid more then another for my son to be able to swim and the pool was closed. Also the bath tub was not clean.
Stayed 1 night in Jan 2025

8/10 Good

Nadine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Other guests' kids were running around all wild in the halls past 10 pm. There should be a noise curfew!
Stayed 1 night in Jan 2025

6/10 Okay

Anne

Traveled with family and small children, Traveled with group
Liked: Staff & service
average hotel. was under renovation when we went. some of the amenities were unavailable. Front staff very friendly and welcoming. Breakfast was included with our stay but was below average.
Stayed 2 nights in Jan 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, room comfort
Heat not working in our room so they quickly sent someone to check. We were moved to a different room
Stayed 1 night in Jan 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Sarah

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We booked 4 rooms 2 months before the date needed. We arrived at 3 pm to check in and were told the rooms were not ready and were still being cleaned. We asked about rooms being together and were told that they could give us 4 rooms on the 6th floor. We returned 20 minutes later and were told that 3 rooms were ready but the 4th was not ready. We were then told that our rooms were across from one another and once going to the floor discovered they were on opposite sides of the floor. We returned to the front desk 30 minutes later and finally got to check in the final room. 3 and a half hours after check in time! We went up to the 4th room and were bombarded with the smell of stale cigarette smoke. We returned to the reception desk where we were told that was the smell of their cleaning products. After waiting another 25 minutes they gave us the 4th room on a separate floor. We went into the 4th room and attempted to use the hair dryer and the power cut off in the room. We went to reception again and told them we were going to dinner and could they fix it. Upon returning from dinner, the parking area was a sheet of glass and someone in our party slipped and fell and upon returning to our room they still had not fixed the hydro. This has been the worst hotel experience we have ever had!
Stayed 1 night in Jan 2025

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Value for the Price!

We were in town for a funeral and hotel was a great respite. It was clean and even though they were renovating, very conscientious of guest comfort. The only glitch is they lock the front doors before 10pm which was a challenge for a late check in at an unfamiliar hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Natasha

Stayed 1 night in Nov 2024