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Holiday Inn London - Kensington High St. by IHG

4.0 star property

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Photo gallery for Holiday Inn London - Kensington High St. by IHG

Indoor pool
Interior
Property amenity
Exterior
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Room service

Explore the area

Map
Wrights Lane, Kensington, London, England, W8 5SP
  • Kensington Palace
    ‪12 min walk‬
  • Royal Albert Hall
    ‪15 min walk‬
  • Buckingham Palace
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪26 min drive‬

Room options

View all photos for Suite, 1 King Bed

1 bedroom, in-room safe, iron/ironing board, rollaway beds

Suite, 1 King Bed

  • 257 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible

7.6 out of 10
Good
(17 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, iron/ironing board, rollaway beds

Standard Room

7.6 out of 10
Good
(45 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

1 bedroom, in-room safe, iron/ironing board, rollaway beds

Premium Room

7.6 out of 10
Good
(12 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite, 2 Twin Beds

Suite, 2 Twin Beds | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Suite, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, in-room safe, iron/ironing board, rollaway beds

Premium Room, 1 King Bed

7.2 out of 10
Good
(32 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

7.6 out of 10
Good
(206 reviews)
  • 160 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 431 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Standard Room, 2 Twin Beds

7.4 out of 10
Good
(70 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds

Premium Room, 2 Twin Beds | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Premium Room, 2 Twin Beds

7.6 out of 10
Good
(19 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Holiday Inn London - Kensington High St. by IHG

4-star hotel in London City Centre
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
Holiday Inn London - Kensington High St. by IHG offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Holiday Inn London - Kensington High St. by IHG features an indoor pool and a health club. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. This London hotel also offers a sauna, spa services, and a terrace. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Holiday Inn London - Kensington High St. by IHG is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 10:30 AM.
Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Starbucks - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 45 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boulevard Restaurant
  • Lounge Bar
  • Starbucks

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1960
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Access to all recreational facilities is subject to a surcharge.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or health club without adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St. by IHG Hotel
Holiday Inn London - Kensington High St. by IHG London
Holiday Inn London - Kensington High St. by IHG Hotel London

Holiday Inn London - Kensington High St. by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 707 out of 1627 reviews
Rating 8 - Good. 462 out of 1627 reviews
Rating 6 - Okay. 228 out of 1627 reviews
Rating 4 - Poor. 119 out of 1627 reviews
Rating 2 - Terrible. 111 out of 1627 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Eui

Traveled with family
Liked: Staff & service, property conditions & facilities
Great location! The staffs were kind and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Stayed 1 night in Mar 2025

6/10 Okay

Julija

Traveled with family
Liked: Staff & service
We liked the convenience and access to the tube, also close to Kensington park, which provided and enjoyable walks. Close to most attractions, walkable distance. Cleanliness of the rooms could be better. Some broken nails (not ours) on the carpet even after two days of stay, sink and the bathtub were clean but quite tired around and not so clean with cracks on the tiled floor. Not too bad, but not great either.
Stayed 3 nights in Apr 2025

8/10 Good

Sarah

Stayed 3 nights in Apr 2025

8/10 Good

Rebecca

Stayed 1 night in Mar 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in the heart of Kensington

The room was extremely clean and the bathroom also. Comfortable bed, blackout curtains and good facilities. Comfortable reception area to wait for room/taxi etc. Staff were helpful and enough of them to be available when needed. A shout out to the lovely young lady in the Starbucks coffee bar - she went the extra mile with a lovely message or a smile written on each drink. A nice touch.
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Petrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great trip but didn’t appreciate house keeping banging on the door first thing in the morning and waking us up!
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Disliked: Staff & service

Thishotel does NOT Value Your Time

Check-in time 3PM but asked to wait for over an hour! Just NOT done!!
Stayed 1 night in Apr 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again. Big hotel, quiet (soundproofed?) rooms, windows that open, comfy bed, pillow menu, starbucks on ground floor, good food options, fantastic location. Only downside was the 'spa' - dont bother, needs ripping out and completely redoing, possibly passable for children!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Ruby

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Sonia

Stayed 2 nights in Apr 2025

8/10 Good

Tina

Traveled with group
Liked: Amenities
Stayed in twin room with a friend, first Room 3028 was not suitable for sharing in my opinion. The room was very small, the twin beds pushed together because there was not enough room to separate them, shower room with toilet was on the side with a sliding door about 2 feet from the one of the beds which meant the toilet was approx 3 feet or so away when sleeping or resting. The sliding door gave no privacy. I would suggest this room is a single room only because of this issue. We asked to be moved as we had a 3 night stay. The second room allocated was much better. The hotel itself was excellent other than this aspect.
Stayed 3 nights in Apr 2025

4/10 Poor

Luis

Stayed 1 night in Apr 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Paul

Stayed 1 night in Apr 2025

2/10 Terrible

Jonathan

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Flew in from Chicago and took the train to the hotel. Showed up at 3:00PM which is the hotel's check-in time. Room was not available yet and they asked my pregnant wife and I to come back later. Gave my pregnant wife a free drink coupon to their bar to make up for it... Came back an hour later (4:00PM) and it was still not ready. They gave us another 2 drink coupons to make up for it. We got some food and came back and were told that we were not allowed to eat in their waiting area even though their restaurant was closed and we were only there because they didn't have our room ready.... Around 5:15PM our room was finely ready. We were compensated by 3 drink tickets to their bar and a scolding for eating while we waited. After 15 hours of travel, this really sucked. The rooms were decent. A little dated but not bad. Light switches were finicky and A/C was temperamental. Best thing was the location. Super easy to get to the underground, the park, etc. Good restaurants near by.
Stayed 2 nights in Apr 2025

10/10 Excellent

Candice

Stayed 7 nights in Mar 2025

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The doorman Max was sooooo wonderful!!! And the breakfast was amazing! Careful with the power adapters, thier plates are metal so you may need to tape the grounding tabs on the adapter or you will pop the breaker like i did twice
Stayed 1 night in Apr 2025

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and good accommodation. Would definitely stay again.
Stayed 11 nights in Mar 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So relaxing
Stayed 1 night in Mar 2025

2/10 Terrible

Marty

Disliked: Staff & service, property conditions & facilities
Don’t trust the maids they came in. My daughter‘s room went through their things plugged their cell phone into my daughter‘s room and left it there and forgot it and came back for it after we called the front desk and they had to let housekeeping know housekeeping will let you into anybody else’s room. If you tell them you forgot the key hotel is not secure parking situation as a joke they will lose your keys.
Stayed 5 nights in Mar 2025

8/10 Good

Joseph

Stayed 4 nights in Mar 2025