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Holiday Inn London - Kensington High St., an IHG Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn London - Kensington High St., an IHG Hotel

Indoor pool
Exterior
Couples treatment rooms, sauna, spa tub, steam room, body treatments
Point of interest
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • Parking available
  • Room service
  • Bar

Explore the area

Map
Wrights Lane, Kensington, London, England, W8 5SP
  • Kensington High Street
    ‪4 min walk‬
  • Kensington Gardens
    ‪9 min walk‬
  • Kensington Palace
    ‪14 min walk‬
  • London (LHR-Heathrow)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

  • 257 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room

  • 161 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite, 2 Twin Beds

Suite, 2 Twin Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 2 Twin Beds

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 1 King Bed

  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed

  • 160 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 431 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Twin Beds

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds

Premium Room, 2 Twin Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 2 Twin Beds

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Holiday Inn London - Kensington High St., an IHG Hotel

4-star hotel in London City Centre
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
Holiday Inn London - Kensington High St., an IHG Hotel offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Holiday Inn London - Kensington High St., an IHG Hotel features an indoor pool and a health club. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. This London hotel also offers a sauna, spa services, and a terrace. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Holiday Inn London - Kensington High St., an IHG Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 10:30 AM.
Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Starbucks - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 45 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boulevard Restaurant
  • Lounge Bar
  • Starbucks

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Access to all recreational facilities is subject to a surcharge.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or health club without adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St., an IHG Hotel Hotel
Holiday Inn London - Kensington High St., an IHG Hotel London

Holiday Inn London - Kensington High St., an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 615 out of 1570 reviews" "
Rating 8 - Good. 463 out of 1570 reviews" "
Rating 6 - Okay. 237 out of 1570 reviews" "
Rating 4 - Poor. 128 out of 1570 reviews" "
Rating 2 - Terrible. 127 out of 1570 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever with amazing staff!!!!
Stayed 7 nights in Aug 2024

4/10 Poor

Nada mezdaoui

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was very old. The breakfast was very basic.
Stayed 5 nights in Oct 2024

8/10 Good

MARTIN CHARLES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If anything, the room was slightly too small especially the bathroom
Stayed 1 night in Oct 2024

2/10 Terrible

Riham, Leicester

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
a total humiliation , very rude staff and the room is horrible, Although I am a IHG member but this time did not use my membership and was just HORRIBLE in all means
Stayed 2 nights in Oct 2024

10/10 Excellent

Rafel, Ridgewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Holiday Inn. We were greeted by the friendliest staff. Although the room was snug (understandable for London), it was perfect for our sister trip and had all the amenities we needed. The location was perfect as the the trains, shops, and restaurants were within a 5-10min walk. Overall it was a great stay.
Stayed 3 nights in Jun 2024

8/10 Good

Latisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and in a good location. It worked well for 4 nights.
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and comfortable night. Good service from staff
Stayed 1 night in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were highly professional and helpful and kind Achmed from concierge was marvellous and looked after me well during my one weeks stay Helped me with luggage and taxi on departure Every section of the hotel was filled with wonderful polite and courteous without exception Reception were great and restaurant staff outstanding Thanks to all of you Will return next year with my daughter
Stayed 7 nights in Oct 2024

6/10 Okay

Michelle, Burnsville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Check-in/concierge staff very helpful. Happy hour was very welcome. Rooms were a bit small but functional.
Stayed 2 nights in Oct 2024

6/10 Okay

Caroline

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Functional but comfortable
Small room with large comfy bed. Bathroom was spotless. Jaded uncomfortable small corner sofa. No view. Great location though. Bar service was slow and very expensive
Stayed 1 night in Oct 2024

10/10 Excellent

Heath C

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just one night but I would definitely return. Excellent value in that market imo,
Stayed 1 night in Oct 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location close walkable to tube. Nice, safe area and incredibly helpful and friendly concierges.
Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , parking difficult but staff very helpful Have stayed here numerous times no complaints would recommend
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Not what you pay for.
For the price, it really wasn’t worth it. I booked it for the pool. It was closed. No word of that when booking. The service was poor and the staff were uninterested and uninformed. I was even ignored for a while.
Stayed 1 night in Oct 2024

8/10 Good

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Good location but the room was very small and noisy.
Stayed 3 nights in Oct 2024

8/10 Good

Jean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very convenient for Royal Albert Hall and Kensington shopping. It has a good bar and a Starbucks cafe, plus its own restaurant. Standard rooms are very small - opt for an upgrade.
Stayed 1 night in Oct 2024

8/10 Good

Yvette Maree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delayed check in
Disappointed with check in, our room wasn’t ready for 2 hours past check in time. We’re told to sit in reception & each time told it would only be another 10mins. Very frustrating after a long travel day & only compensation offered was a couple of chocolate bars
Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Overpriced but good location
Dusty room, hair in the shower with a slow draining plug. Bed very firm and pillows lumpy. No water in room, went down to reception to buy some - we were offered two small bottles which was appreciated although receptionist proceeded to relentlessly push us to book for breakfast after declining multiple times. Overall, felt over priced. Great location!
Stayed 1 night in Oct 2024

10/10 Excellent

Setor

Stayed 9 nights in Aug 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast every morning had a large variety of food items. Options for vegans and vegetarians. No options to take tea or coffee to go. The mattress was uncomfortable and worn out. The shower was the biggest issue. It is a SAFETY ISSUE. Water all over the floor with each shower. Difficult to get ahold of housekeeping to get extra towels. However we would stay again. Very friendly staff.
Stayed 13 nights in Sep 2024