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Holiday Inn London - Sutton by IHG

4.0 star property

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Photo gallery for Holiday Inn London - Sutton by IHG

Exterior
Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board
Exterior
Indoor pool
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

Explore the area

Map
Gibson Road, Sutton, England, SM1 2RF
  • Wimbledon Tennis Club
    ‪15 min drive‬
  • Chessington World of Adventures
    ‪16 min drive‬
  • Hampton Court Palace
    ‪20 min drive‬
  • London (LHR-Heathrow)
    ‪40 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 237 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (High Floor)

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 Queen Bed (High Floor)

  • 238 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Standard Room

  • 238 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Corner

  • 269 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed

Room amenity

Premium Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed

Room amenity

Premium Room, 1 Queen Bed with Sofa bed

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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Exterior

ibis London Sutton Point

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  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, (411)
$223 nightly
The price is $223 total
includes taxes & fees
ibis London Sutton Point

About this property

Holiday Inn London - Sutton by IHG

4-star hotel in Sutton West
A full-service spa, an indoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge, and a sauna are onsite.
Holiday Inn London - Sutton by IHG offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Spirit Health Club has 2 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Holiday Inn London - Sutton by IHG features an indoor pool and a 24-hour health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and 8 meeting rooms. Event facilities measuring 484 square feet (45 square meters) include conference space. This eco-certified hotel also offers a children's pool, a hot tub, and a sauna. Parking is available onsite for a surcharge.

To-go breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM.
The Junction Restaurant - This restaurant serves breakfast and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, Italian, Latvian, Lithuanian, Polish, Portuguese, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (GBP 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Junction Restaurant

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 8 meeting rooms
  • Business center
  • Computer station
  • Conference space

Full-service spa

  • 2 treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 5 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator on request
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately GBP 12 per person
  • Uncovered self parking fee: GBP 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 17 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel London Sutton
Holiday Inn London Sutton
London Sutton Holiday Inn
Holiday Inn London Sutton Hotel
Holiday Inn London Sutton
Hotel Holiday Inn London - Sutton Sutton
Sutton Holiday Inn London - Sutton Hotel
Hotel Holiday Inn London - Sutton
Holiday Inn London - Sutton Sutton
Holiday Inn London Hotel
Holiday Inn London
Holiday Inn London Sutton
Holiday Inn London Sutton
London Sutton By Ihg Sutton
Holiday Inn London Sutton an IHG Hotel

Holiday Inn London - Sutton by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 372 out of 903 reviews
Rating 8 - Good. 343 out of 903 reviews
Rating 6 - Okay. 109 out of 903 reviews
Rating 4 - Poor. 50 out of 903 reviews
Rating 2 - Terrible. 29 out of 903 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Suraj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family-friendly and wonderul staff

Waitering staff within the restaurant are the best thing about this hotel. Huge plaudits to both Summer and Stephen, who accomodated my children and I so much. Very personable and kids loved talking and playing with them. They go that extra mile to make you feel welcome and de-stress. Check in was simple, family room was nice and large, perfect for a family of 4. Pull out bed was a little too springy but fine for a couple of nights stay. Childrens pool was warm and noodles around for the kids to use. Staff, again, were very nice and my expectation was it would be busy but it wasn't. This meant we could spend time in the pool without much interruption. Didnt try the hot tub and sauna but looked like guests were having a good time. Kids dinner selection for vegetarians is limited to two dishes so could be expanded to include pizzas and a veg burger. Ice cream was delicious! Overall, a brilliant stay and will be coming back in the summer!
Stayed 2 nights in Feb 2025

6/10 Okay

Lai M Simmy

Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in an accessible area with a good transport link. Lots of parking space if you decide to drive. The staff were warm and welcoming and there were good food choices also. You could order online externally and have that delivered with no issues.
Stayed 3 nights in Feb 2025

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities
24/7 front desk, so early morning check-in not a problem.
Stayed 1 night in Feb 2025

6/10 Okay

lisa

Liked: Staff & service
Stayed 2 nights in Feb 2025

6/10 Okay

EMMA

Liked: Staff & service
The TV channels is poor and limited. Some of the areas in the building needs sorting out and the bathrooms needs upgrading. The sauna area needs upgrading. Needs to provide free drinking water in the bedrooms as it’s essential. The breakfast coffee machine needs to have a full milk not watery milk and poor coffees and chocolate drinks. Thanks
Stayed 2 nights in Feb 2025

10/10 Excellent

annkristine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, convenient for our purpose, will use again
Stayed 1 night in Feb 2025

8/10 Good

Bilikisu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

A

Business traveler
Liked: Cleanliness, property conditions & facilities

One Night Stay

What can i say i was only there for a night over, the main two issues though are that the mattress i had needs to be swapped out as i rolled to the middle of the bed and then there was the breakfast was warm at best.
Stayed 1 night in Feb 2025

10/10 Excellent

Albie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnighter

Signing in was uneventful the gentleman hardly spoke to us. Our room was lovely clean and bright. We slept well in a comfortable bed. We used the pool but was surprised at the steps to get out were not fitted properly and left you unsure if they would hold you. Overall a good experience
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time ive stayed at Holiday Inn Sutton nice hotel nice staff near the town and station and not far from London I'll be back soon
Stayed 1 night in Feb 2025

8/10 Good

Eti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Nice and quiet room. Very pleasant staff.
Stayed 1 night in Feb 2025

8/10 Good

Pauline

Liked: Staff & service, amenities
I liked the spa facilties. I love how the sauna is separate from the men, and the steam room is also separate. I didn't like that the bath was not cleaned. The rim was still visable.The breakfast was also tasty and hot
Stayed 1 night in Feb 2025

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Really convenient location.
Stayed 1 night in Jan 2025

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value family hotel

We stayed in a corner suite to take our 6 year old on a birthday Chessington trip. The hotel seemed to have plenty of parking, the suite was a perfect size for us (1x teen and 1x birthday kiddo). Although it was fairly dark and could do with updating, the suite layout was great and was perfect for a night stay (maybe longer!) The bar area was bright and friendly, staff were helpful (although scarce, they were helpful when they were visible!) The Reception staff were absolutely lovely and checked on us, recommended things and were generally great representatives for the hotel. We used the pool, which was a fairly good size but not much room around the edge if you got tired of splashing kids and just wanted to rest. The pool was a bit chilly but we got on ok. I would definitely stay here again, it was reasonably priced and suitable for a family.
Stayed 1 night in Aug 2024

10/10 Excellent

Phil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service

Terrible experience from start to finish

Received awful service throughout stay. Paid for Premium room. Hotels.com booking site listed a bath/shower. After booking non-refundable price, a message from Holiday Inn said room booked did not have a bath. Asked to be moved to room with bath. No one from Holiday Inn made me aware at the time that this would mean a room 'down grade' but price I'd pay for the standard room would still be what I'd paid for Premium room/not adjusted to reflect down grade. After seeing new standard room I had to walk out and request the initial room without bath because I could not stay in room they put me in because there were no lights? The actual ceiling lights were not working & instead the room had only a few lamps so the room was very dark and dingy. There were also none of the premium facilities I had paid for ie. coffee machine. Had issues with regards to the room service menu. Kept getting conflicting answers from staff. Every time I tried to order something I was told it wasn't on the menu/menu was old which left both me and my daughter (vegetarians) with very little choice. I thought children ate free so why did I pay for my 10 year olds dinner? Breakfasts were terrible due to understaffing on Sun and Mon. No clean tables, cutlery etc. On Mon we did not even eat breakfast because there were no tables free. Was a large sports group staying there who occupied every table. So paid for meal I never ate. The coach also blocked all disabled parking spaces so I lost my disabled parking too
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Terrible from start to finish

Received awful service throughout stay. Paid for Premium room. Hotels.com booking site listed a bath/shower. After booking non-refundable price, a message from Holiday Inn said room booked did not have a bath. Asked to be moved to room with bath. No one from Holiday Inn made me aware at the time that this would mean a room 'down grade' but price I'd pay for the standard room would still be what I'd paid for Premium room/not adjusted to reflect down grade. After seeing new standard room I had to walk out and request the initial room without bath because I could not stay in room they put me in because there were no lights? The actual ceiling lights were not working & instead the room had only a few lamps so the room was very dark and dingy. There were also none of the premium facilities I had paid for ie. coffee machine. Had issues with regards to the room service menu. Kept getting conflicting answers from staff. Every time I tried to order something I was told it wasn't on the menu/menu was old which left both me and my daughter (vegetarians) with very little choice. I thought children ate free so why did I pay for my 10 year olds dinner? Breakfasts were terrible due to understaffing on Sun and Mon. No clean tables, cutlery etc. On Mon we did not even eat breakfast because there were no tables free. Was a large sports group staying there who occupied every table. So paid for meal I never ate. The coach also blocked all disabled parking spaces so I lost my disabled parking too
Stayed 3 nights in Jan 2025

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at in Sutton. The only negative eas the continental brealfast choice was pitifull as it had mostly gone and not replenished. The cooked breakfasy was baked boiled and fried. Otherwise I would recommend the king suits for your stay.
Stayed 1 night in Jan 2025

6/10 Okay

naomi

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Hotel fine, Room not great

Facilities overall were fine but in all honesty the room felt like a hostel it was so basic and very bare. Felt like I had been transported back to the 70s with the decor.
Stayed 1 night in Jan 2025

10/10 Excellent

Rhiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025