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Holiday Inn London - West by IHG

4.0 star property

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Photo gallery for Holiday Inn London - West by IHG

Exterior
Point of interest
Cafe
Property amenity
Standard Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Air conditioning
  • Bar
  • Room service

Explore the area

Map
4 Portal Way, London, England, W3 6RT
  • Westfield London Shopping Centre
    ‪7 min drive‬
  • OVO Arena Wembley
    ‪9 min drive‬
  • Wembley Stadium
    ‪10 min drive‬
  • London (LHR-Heathrow)
    ‪37 min drive‬

Room options

View all photos for Premium Room

Room amenity

Premium Room

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

  • 213 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed with Sofa bed

  • 213 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

  • 213 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds, Accessible

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Crowne Plaza London Ealing by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.2 out of 5, Very Good, (987)
The price is $115
per night
$137 total
includes taxes & fees
Apr 28 - Apr 29
Crowne Plaza London Ealing by IHG

About this property

Holiday Inn London - West by IHG

4-star hotel in Acton
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite.
Holiday Inn London - West by IHG offers 225 accommodations with laptop-compatible safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center and 7 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 248 square feet (23 square meters) include conference space. This Art Deco hotel also offers a fitness center, a rooftop terrace, and multilingual staff. Parking is available onsite for a surcharge.

Holiday Inn London - West by IHG is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 11 AM.
Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Starbucks - Onsite coffee shop. Guests can enjoy drinks at the bar.
Bar - Onsite bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, Dutch, English, Filipino, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 18 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar
  • Restaurant
  • Starbucks

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 248 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Renovated entire property - 2014
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 18 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encore London West
Encore Ramada London West
London West Ramada Encore
Ramada Encore Hotel
Ramada Encore Hotel London West
Ramada Encore London West
Ramada London West
Ramada London West Encore
Holiday Inn London West Hotel
Holiday Inn London West
Ramada Encore London West Hotel London
Holiday Inn London - West England
Holiday Inn London West
London West By Ihg London
Holiday Inn London West an IHG Hotel
Holiday Inn London - West by IHG Hotel
Holiday Inn London - West by IHG London
Holiday Inn London - West by IHG Hotel London

Holiday Inn London - West by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 424 out of 1002 reviews
Rating 8 - Good. 394 out of 1002 reviews
Rating 6 - Okay. 109 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Drain in my shower was blocked which was nasty and I only realised when I had the shower. Heating very noisy.
Stayed 1 night in Jan 2025

10/10 Excellent

Tameka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay
Stayed 1 night in Oct 2024

10/10 Excellent

Raudel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, quiet and comfortable room.
Stayed 3 nights in Nov 2024

2/10 Terrible

Derry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Halyna

Stayed 1 night in Jan 2025

10/10 Excellent

Stefano

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but door opened during stay
Upgraded to an executive room which was nice surprise, have stayed before and really like the hotel however at just after 9.30 someone tried to enter the room checkout was 12! When I shouted and then went to see who it would have been I didn’t see anyone in the corridor I mentioned it to reception who said they thought it would have been staff servicing the room but I noted no one had knocked the door, announced themselves or anything which I would have expected rather than the door just being opened definitely took the shine off the stay, the hotel are investigating
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Jennifer

Traveled with partner
Liked: Amenities
Disliked: Staff & service
Noisy
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Holiday inn London West
Staff are polite and lovely. We had dinner at the hotel. Ordered pizza and pint and fish and chips. The pizza was cold when it arrived would have been really nice if it was hot. Fish and chips was good. Breakfast, bake beans were cold everything else was warm. Staff friends and accommodating.
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good
Stayed 3 nights in Dec 2024

6/10 Okay

Sandeep

Traveled with family
Liked: Room comfort
It was ok Breakfast average No vegan options Staff not very friendly
Stayed 2 nights in Dec 2024

8/10 Good

Aneela

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Traveled with group
I have stayed here a few times now and this occasion wasn’t great unfortunately. The smoke alarm went off at 2am, the staff seemed miserable and not very friendly and didn’t treat other guests in the hotel with empathy and respect!
Stayed 2 nights in Dec 2024

10/10 Excellent

Mike, Rugby

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful reception, great breakfast let down by poor bar service in the evening!
Stayed 1 night in Nov 2024

10/10 Excellent

Danny

Stayed 1 night in Oct 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Carolina H

Disliked: Cleanliness, staff & service, property conditions & facilities
The main issue is the cleanliness of the room especially the bathroom . It feels like the sheets was mot change it smells. Customer service is terrible
Stayed 4 nights in Nov 2024

10/10 Excellent

Amreek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is only about 2 minutes walk from North Acton metro station so incredibly convenient. There are a number of take away establishments en route so it is very convenient. The property itself looks new and the room was pristine and spacious. The staff were warm and friendly and the facilities were excellent. This is the nicest budget hotel I've stayed in London, which is generally so over priced. I would highly recommend this to anyone staying in London.
Stayed 1 night in Nov 2024

2/10 Terrible

Ramesh

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room service is not good as expected . The bathroom is logged with water after every use and even overflows in to the main living room. Please look in to it Thank you
Stayed 2 nights in Nov 2024

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing!!! Great clean room. But the surrounding area of the hotel had trash around it. A bit off putting. However, other than that everything else was great!
Stayed 15 nights in Oct 2024

6/10 Okay

Haider

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Small walk to nearby tube station.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Very good thanks
Stayed 2 nights in Oct 2024

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below Three star
Stayed 1 night in Sep 2024

4/10 Poor

Volha

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024