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Hotel Shepherds Bush London

3.5 star property

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Photo gallery for Hotel Shepherds Bush London

Standard Quadruple Room | Premium bedding, in-room safe, soundproofing, iron/ironing board
Family Studio Suite, 2 Bedrooms, Connecting Rooms | Premium bedding, in-room safe, soundproofing, iron/ironing board
Lobby sitting area
Courtyard
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
11-12 Poplar Mews, Uxbridge Road, Shepherd's Bush, London, England, W12 7JS
  • Shepherd's Bush Empire
    ‪4 min walk‬
  • Westfield London Shopping Centre
    ‪11 min walk‬
  • Holland Park
    ‪19 min walk‬
  • London (LHR-Heathrow)
    ‪29 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, soundproofing, iron/ironing board

Deluxe Double Room

  • 161 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | View from room

Standard Twin Room

  • 150 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room (3 single beds)

Triple Room (3 single beds) | Premium bedding, in-room safe, soundproofing, iron/ironing board

Triple Room (3 single beds)

  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | Premium bedding, in-room safe, soundproofing, iron/ironing board

Standard Quadruple Room

  • 247 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, soundproofing, iron/ironing board

Standard Double Room

  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Single Room

Comfort Single Room | Premium bedding, in-room safe, soundproofing, iron/ironing board

Comfort Single Room

  • 118 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Economy Single Room, No Windows (Basement)

Economy Single Room, No Windows (Basement) | Premium bedding, in-room safe, soundproofing, iron/ironing board

Economy Single Room, No Windows (Basement)

  • 86 sq ft
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Front of property - evening/night

Dorsett Shepherds Bush

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very Good, (2041)
The price is $137
per night
$164 total
includes taxes & fees
Mar 6 - Mar 7
Dorsett Shepherds Bush

About this property

Hotel Shepherds Bush London

3.5-star hotel in Hammersmith and Fulham
A bar/lounge, a snack bar/deli, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Additionally, a microwave in a common area, 24-hour room service, and a business center are onsite.
Hotel Shepherds Bush London offers 21 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

The hotel offers a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a business center and a meeting room.

A computer station is located on site and wired and wireless Internet access is complimentary. This London hotel also offers a terrace, a vending machine, and tour/ticket assistance.

Hotel Shepherds Bush London has designated areas for smoking.

24-hour room service is available.

Languages

Arabic, Bulgarian, Chinese (Mandarin), English, French, Hindi, Hungarian, Italian, Japanese, Latvian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Living plant wall
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

Property is also known as

Shepherds Bush London London
Hotel Shepherds Bush London Hotel
Hotel Shepherds Bush London London
Hotel Shepherds Bush London Hotel London

Hotel Shepherds Bush London Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 160 out of 386 reviews
Rating 8 - Good. 139 out of 386 reviews
Rating 6 - Okay. 46 out of 386 reviews
Rating 4 - Poor. 26 out of 386 reviews
Rating 2 - Terrible. 15 out of 386 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not worth the price
Sufficient for one night, but disappointed in the price for what it was. $230 CAD to be in a small basement room, no natural light, stains on the throw pillows, and the shower head was not sturdy (would not stay up on it's own). That said, the staff were very friendly and helpful.
Stayed 1 night in Nov 2024

8/10 Good

James

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Tanaka

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Could here people in corridor. And the people above us with music playing at midnight. Hairs on bed and bathroom.
Stayed 1 night in Nov 2024

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Night over when going to a gig. The hotel is very near Shepherds Bush Market tube and westfields. Friendly welcome and nice little bar in reception. Clean room.
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for my visit this time and very convenient for town. Had to pay a £20 security deposit which is normal, however this is still yet to be returned. Other than that, great!
Stayed 1 night in Oct 2024

8/10 Good

Julie

Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning: Unsafe Invasion of Privacy Incident
I feel compelled to warn others about my recent stay at this hotel, which I found to be unsafe. After leaving my room for an hour, I returned to find my key deactivated. A maid, who smiled at me, used her master key to let me in. When I later returned from lunch, I encountered an alarming situation: the maid entered my room without knocking while I was changing clothes, claiming maintenance needed access. I was shocked and told her to leave, which she did reluctantly. When I reported this invasion of privacy to the front desk, the response was inadequate—a mere offer of a free drink. This does not address the severity of the issue. The cameras can verify the maid saw me enter my room just before barging in, highlighting her blatant disregard for my privacy. Additionally, my room lacked a deadbolt or any safety mechanism, leaving me vulnerable to further intrusions. I now feel unsafe and uncomfortable in what was supposed to be an enjoyable stay in London. Due to this experience, I will be leaving the lowest possible ratings on all travel websites and sharing my concerns widely to ensure future guests are warned about the serious safety issues at this hotel. The worst part? I was told to "email the manager", and no one has even bothered to respond. I opened a Hotels.com support ticket and even THEY can't get ahold of anyone. Stay very far away from this place!
Stayed 3 nights in Oct 2024

8/10 Good

Muir

Liked: Cleanliness, staff & service, property conditions & facilities
All areas of hotel that I saw were clean and tidy. My room was in basement; included air con unit which I did not use but would be a boon in summer as no window. Room and toilet/shower clean, bed comfortable and clean. A few odd observations: Nice looking shallow sink in en suite with hot and cold water plumbed the wrong way round. Kettle wont fit under tap. But the weirdest thing is that when I returned about 11pm there were a crowd of teenagers sitting on patio smoking spliffs. I assume they were known to hotel staff on reception a few feet away. Quite a risky thing to turn a blind eye to on a licenced premises. I think it would make some guests uncomfortable.
Stayed 1 night in Oct 2024

4/10 Poor

Aiste

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to subway stop. Room was clean comfortable and staff was very nice.
Stayed 1 night in Sep 2024

10/10 Excellent

Amelework

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the most with the staff members as front desk. They are amazing. I did not Cary my charger for my phone and they provide for me so I was able to charge my phone this was important for me. I was also able to leave my cary on bags so that I was able walk around after my check out. I had very good experience with the hotel. I recommend this hotel. Also was affordable!!
Stayed 1 night in Oct 2024

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, clean and easy to get to from transport links.
Stayed 1 night in Sep 2024

2/10 Terrible

Haresh

Stayed 1 night in Sep 2024

2/10 Terrible

Michele

Disliked: Cleanliness, amenities, property conditions & facilities
We got locked in our room has no air conditioner no refrigerator on the third said they have had this problem but has not fixed it how can you get locked in your room at a hotel floor with no elevator
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff, clean and comfortable stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Annette

Stayed 3 nights in Aug 2024

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service
Great location, just no daylight in room 1 but v clean
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing rooms and service
Very helpful staff and informative. The rooms were clean and tidy and suitable for short stays with family and friends.
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business travel
Clean, comfortable and friendly service. Well connected for travel and dining out.
Stayed 3 nights in Aug 2024

6/10 Okay

Angela

Liked: Staff & service
Was looking for something near a train station close to the London. Think we could've found a nicer place that was unfamiliar with the area.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Stephen

Stayed 3 nights in Jul 2024

10/10 Excellent

Sally

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff and just by shepherds bush market station. Accepting dogs is a great plus.
Stayed 2 nights in Jul 2024