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ibis London Excel Docklands

3.0 star property

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Photo gallery for ibis London Excel Docklands

Exterior
Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes
Exterior
Front of property
Business center

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Pet friendly
  • Parking available
$116
includes taxes & fees
Sep 15 - Sep 16

Explore the area

View in a map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB
  • ExCeL Exhibition Centre
    ‪3 min walk‬
  • O2 Arena
    ‪4 min drive‬
  • Tower Bridge
    ‪13 min drive‬
  • London (LCY-London City)
    ‪4 min drive‬

Room options

View all photos for Twin Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, 2 Twin Beds

8.8 out of 10
Excellent
(22 reviews)
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, 1 Double Bed (SweetRoom)

In-room safe, desk, laptop workspace, blackout drapes

Double Room, 1 Double Bed (SweetRoom)

8.6 out of 10
Excellent
(79 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

ibis London Excel Docklands

3-star hotel in Docklands
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business center, and dry cleaning. Housekeeping is available on request.
Ibis London Excel Docklands offers 278 accommodations with safes and coffee/tea makers. 22-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center.

A computer station is located on site and wireless Internet access is complimentary. This eco-certified hotel also offers multilingual staff, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge), along with a car charging station.

Ibis London Excel Docklands is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
FOGGS - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 10.45 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 10.45 for adults and GBP 5.00 for children
  • Self parking fee: GBP 25 per day
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excel ibis
ibis Excel
ibis Excel Hotel
ibis Excel Hotel London Docklands
ibis Excel London Docklands
ibis London Docklands
ibis London Docklands Excel
ibis London Excel Docklands
London Docklands ibis
London Docklands ibis Excel
Accor London Excel
Ibis London Excel Docklands England
ibis London Excel Docklands Hotel
ibis Excel Docklands Hotel
ibis Excel Docklands
ibis London Excel Docklands Hotel
ibis London Excel Docklands London
ibis London Excel Docklands Hotel London

ibis London Excel Docklands Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 1001 reviews
Rating 8 - Good. 335 out of 1001 reviews
Rating 6 - Okay. 132 out of 1001 reviews
Rating 4 - Poor. 39 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service. Lovely room with good view across the Thames.
Stayed 1 night in Jun 2025

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Rupert, St. Day

Stayed 2 nights in Jun 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel room, bed very firm and constant planes over
Stayed 2 nights in May 2025

10/10 Excellent

Matthew

Business traveler
Great location
Stayed 2 nights in May 2025

6/10 Okay

kathryn

Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for o2 arena. Easily accessed by short Uber or cable car! Also the train station is close to get into more central areas easily.
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Lorna

Stayed 1 night in May 2025

8/10 Good

Karlie

Stayed 1 night in May 2025

10/10 Excellent

Byron, VANCOUVER

Liked: Cleanliness, amenities, property conditions & facilities
The staff are excellent
Stayed 2 nights in May 2025

10/10 Excellent

Lars-Ake

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff and service.

The check in agent was a customer service top notch person and very well suited for his job thus being a very good ambassador for the this hotel company. The welcoming and friendliness that we were met with by this guy made a huge impression and the check in a pure delight. The room was clean and comfortable with just enough space for its purpose. Bathroom was clean but like a plastic module like you find onboard an airplane but a a little bit bigger due to having the shower area moulded in to the module. The shower floor gets very slippery when wet and you can easily slip and fall if you don’t take it carefully when you are making a move or getting out. Had an iron and an ironing board placed over in the wardrobe area that’s located at the opposite end of the entrance of the room, next to the little desk and the window.
Stayed 1 night in May 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and the staff were really friendly and approachable oh and there were some chocolate cookies were waiting for me when I checked in.
Stayed 3 nights in May 2025

10/10 Excellent

Rylee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Abi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Perfect stop for the O2

Stayed for a concert at the O2 and it was the perfect location. Cable car is 5 mins walk to go over the river or tube over the other side of the Excel, minimum 10mins walk. Hotel was very clean and friendly staff on arrival. Was busy as loads staying for the concert however was a good atmosphere. Small bar and limited food menu but good nonetheless. Minimal noise overnight or the morning. Would recommend asking for a river view when checking in if possible for a nice scenery.
View from reception
View from reception
Stayed 1 night in May 2025

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
great check in, free drink voucher for being members. nice room, clean. not the comfiest beds but budget friendly
Stayed 1 night in May 2025

10/10 Excellent

Victoria Louise

Stayed 1 night in Apr 2025

10/10 Excellent

Sharon

Stayed 1 night in May 2025

10/10 Excellent

Jayne

Stayed 1 night in May 2025

6/10 Okay

Debbie

Traveled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in May 2025

6/10 Okay

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average for London, but the price was good. Under the landing approach for London City Airport, but didn't really hear much once we were inside. Room clean, nice looking bed, but extremely hard, pillows awful, no support at all, so awoke with an extremely stiff neck. Not a great nights sleep, was extremely hot too, the aircon worked but didn't keep as cool as would have liked. None of these issues raised with staff tho as we were back very late, so I'm sure we could have had that seen to if we could. Bathroom compact and clean, tea & coffee facilities in room adequate, nice TV. Bar was open after our show at 11.30, was quite busy and reasonably priced.
Stayed 1 night in May 2025

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Tracey

Traveled with partner
Liked: Staff & service
Bit dated and noisy
Stayed 1 night in May 2025

8/10 Good

Ed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Not bad

Breakfast was not ready at 6.30, and room AC wouldn’t turn on. Otherwise comfortable
Stayed 2 nights in Apr 2025