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ibis London Excel Docklands

3.0 star property

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Photo gallery for ibis London Excel Docklands

Enjoy a drink at the bar, surrounded by unique decor and a view of the outside.
Welcome to our reception area, where friendly staff are always ready to assist you.
Work and unwind in a modern, work-friendly space with a variety of seating options and a view of the city.
Relax in a clean and minimalist space with two comfortable beds and a dedicated workspace.
Welcome to ibis, where a sleek glass facade and lush greenery greet you at the entrance.

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB
  • ExCeL Exhibition Centre
    ‪3 min walk‬
  • O2 Arena
    ‪4 min drive‬
  • Tower Bridge
    ‪13 min drive‬
  • London (LCY-London City)
    ‪4 min drive‬

Room options

View all photos for Twin Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, 2 Twin Beds

8.6 out of 10
Excellent
(16 reviews)
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, 1 Double Bed (SweetRoom)

In-room safe, desk, laptop workspace, blackout drapes

Double Room, 1 Double Bed (SweetRoom)

8.6 out of 10
Excellent
(68 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

ibis London Excel Docklands

3-star hotel in Docklands
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business center, and dry cleaning. Housekeeping is available on request.
Ibis London Excel Docklands offers 278 accommodations with safes and coffee/tea makers. 22-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center.

A computer station is located on site and wireless Internet access is complimentary. This eco-certified hotel also offers multilingual staff, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge), along with a car charging station.

Ibis London Excel Docklands is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
FOGGS - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Danish, English, French, German, Greek, Hindi, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 10.45 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per day
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 10.45 for adults and GBP 5.00 for children
  • Self parking fee: GBP 25 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excel ibis
ibis Excel
ibis Excel Hotel
ibis Excel Hotel London Docklands
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ibis London Docklands
ibis London Docklands Excel
ibis London Excel Docklands
London Docklands ibis
London Docklands ibis Excel
Accor London Excel
Ibis London Excel Docklands England
ibis London Excel Docklands Hotel
ibis Excel Docklands Hotel
ibis Excel Docklands
ibis London Excel Docklands Hotel
ibis London Excel Docklands London
ibis London Excel Docklands Hotel London

ibis London Excel Docklands Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 468 out of 1013 reviews
Rating 8 - Good. 355 out of 1013 reviews
Rating 6 - Okay. 130 out of 1013 reviews
Rating 4 - Poor. 41 out of 1013 reviews
Rating 2 - Terrible. 19 out of 1013 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay at the Ibis. Very glad of the ironing board, iron and hairdrier. Staff friendly and helpful. Excellent transport links. Very near to LDR and Elizabeth Line. Would definitely stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Nazia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars to Stan 👍thanks to him We got a lovely bedroom with a sea view... Nothing was too much trouble. Really enjoyed our stay hopefully we'll be back soon
Stayed 2 nights in Apr 2025

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Excellent location and amazing view of the docks
Stayed 1 night in Apr 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

Fab hotel for short term stay. Decent size room with a good sized shower. All amenities as expected, kettle, tea/coffee etc. Added bonus of a nespresso machine too. Perfect location for the O2. Definitely recommend the cable car to get across the river. Staff were all lovely as well. Will absolutely be booking again for our next concert experience.
Stayed 1 night in Apr 2025

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Liam

Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, breakfast was lovely
Stayed 1 night in Apr 2025

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite area close to train and underground went to concert at 02 so easy
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception were extremely helpful and one young lady in particular was fantastic although I didn’t get her name but she did say that she was about to take an exam. I really hope she passed it. She was friendly, professional and a very helpful.
Stayed 2 nights in Mar 2025

6/10 Okay

Stephanie

Traveled with group
Disliked: Room comfort
Check in was quick and easy and given information about breakfast and how to get to hotel... beds are really uncomfortable so are the pillows. The breakfast wasn't great not much choice and replacements wasnt very quick. Cleaning up restaurant area was fast though.
Stayed 1 night in Apr 2025

10/10 Excellent

Jan

Stayed 2 nights in Apr 2025

10/10 Excellent

lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome.
Stayed 1 night in Apr 2025

8/10 Good

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room nice and clean staff very friendly
Stayed 1 night in Mar 2025

8/10 Good

Haydn

Business traveler
Stayed 1 night in Mar 2025

8/10 Good

Precious

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Great transport links. It’s only a 5 minute walk from Custom House Station in one direction and another 5 minute walk to the cable cars that take you to the O2 arena. Rooms are clean and fairly spacious though the bathrooms are small.
Stayed 1 night in Mar 2025

8/10 Good

Phillip

Stayed 2 nights in Mar 2025

10/10 Excellent

JACK

Stayed 1 night in Mar 2025

8/10 Good

HANANE

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Location - perfect

Great location, great staff. Just bed a little on the hard side.
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As nice as ever

We have often stayed here for a London weekend break - a reasonably priced, simple, no frills hotel less than 20 mins from the West End (on the Elizabeth Line).
Stayed 2 nights in Mar 2025

10/10 Excellent

George

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Couldn't be more convenient for public transport & Excel.
Stayed 2 nights in Mar 2025