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Mstay Russell Court Hotel

3.0 star property

Choose dates to view prices

Photo gallery for Mstay Russell Court Hotel

Family Deluxe | View from room
Dining
Interior
Triple | View from room
Breakfast buffet

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
Russell Road, 9, London, ENG, W14 8JA
  • Kensington High Street
    ‪2 min walk‬
  • Olympia Conference and Exhibition Centre
    ‪4 min walk‬
  • Westfield London Shopping Centre
    ‪19 min walk‬
  • London (LHR-Heathrow)
    ‪32 min drive‬

Room options

View all photos for Family

19-inch flat-screen TV with digital channels, TV

Family

  • 129 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Twin

In-room safe, individually decorated, individually furnished, desk

Twin

  • 182 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double

Double | Living room | 19-inch flat-screen TV with digital channels, TV

Double

  • 182 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Deluxe

Family Deluxe | In-room safe, individually decorated, individually furnished, desk

Family Deluxe

  • 269 sq ft
  • Sleeps 6
  • 1 Double Bed and 2 Twin Beds

View all photos for Single

Single | Living room | 19-inch flat-screen TV with digital channels, TV

Single

  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple

19-inch flat-screen TV with digital channels, TV

Triple

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Exterior

Courtyard by Marriott London Heathrow Airport

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, (1137)
The price is $90
per night
$108 total
includes taxes & fees
Mar 29 - Mar 30
Courtyard by Marriott London Heathrow Airport

About this property

Mstay Russell Court Hotel

3-star hotel in Kensington
This smoke-free hotel features concierge services, dry cleaning, and laundry facilities. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite.
Mstay Russell Court Hotel offers 20 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 19-inch flat-screen televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Mstay Russell Court Hotel features multilingual staff, tour/ticket assistance, and concierge services. This Edwardian hotel also offers laundry facilities, dry cleaning/laundry services, and a front-desk safe.

Mstay Russell Court Hotel is a smoke-free property.

Languages

English, Italian, Latvian, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1998
  • Edwardian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Saturday (9:00 AM - 5:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: GBP 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

NOX HOTELS Olympia
Mstay Russell Court
NOX HOTELS | Olympia
Mstay Russell Court Hotel Hotel
Mstay Russell Court Hotel London
Mstay Russell Court Hotel Hotel London

Mstay Russell Court Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 144 out of 428 reviews
Rating 8 - Good. 185 out of 428 reviews
Rating 6 - Okay. 71 out of 428 reviews
Rating 4 - Poor. 16 out of 428 reviews
Rating 2 - Terrible. 12 out of 428 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Oltion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

4/10 Poor

Natalie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Like sleeping in an ashtray
Like sleeping in an ashtray. The room had clearly been smoked on and used by a smoker. I awoke with a sore throat each morning and could smell stale smoke constantly during my stay. I was telephoned had told to check in at another premises. Not too far away however I had a heavy bag and had already travelled a few hours. The advert shows a large breakfast offering. Ignore it there is none at all. The saving grace was the staff booking in who were very courteous and the 24 hour helpline who recharged my room key.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Awful.
Awful. Bed side lamps not working the from day one to five and the hotel only apologised and said they couldn’t do anything about it, so we had to use the main lights and keep getting up and walking to the otherwise of the room to switch on and off. The shower blocked and over flooded the bathroom on the third night, and no help was available as reception closes at 5PM the middle of the night helpline suggested we pour hot water down it with a kettle... - to an already over flooded shower and sink hole. We awaited a response from the hotel and didn’t receive anything until the day we checked out (we had to contact them) in which they offered a later check out time which we accorded but felt it wasn’t enough considering we were up until 3AM ensuring the flooded shower water didn’t enter the main room and then we locked ourselves out due to scavenging the hotel for towels or anything of use to dry with. The compensation was awful and we haven’t received any at all, and we’re threatened to leave or risk losing our security deposit, because we felt a 3PM check out wasn’t enough - (we checked out at 1PM, 1 hour after the checkout time of 12PM). Awful experience and won’t be booking again.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good! Clean and tidy overall. But it was a shame there no one at the reception for little enquiries. Plus no way to heat up your food!
Stayed 7 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We loved the area, and the commodities inside the hotel room. Mini fridge abs microwave meant being able to purchase food to use instead of buying out. The room was spacious, clean abs couple friendly. Cons: skirting boards were all broken and unstuck from the wall which adds worry considering a deposit is required in case of damages (what if they think I did it) kind of worry; a light bulb was also damaged on one side of the bed (personal lamp), room cleaning service was also not fixed, as it was anyway we’re between 12PM and 2PM.
Stayed 2 nights in Mar 2021

6/10 Okay

Samer

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2020

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020

6/10 Okay

Hari

Business traveler
Disliked: Staff & service
Don’t expect good service
The place was okay, However the staff were not polite or friendly.
Stayed 1 night in Mar 2020

10/10 Excellent

Charlie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotel i have been to. I am quite allergic to dust, but with this hotel, I have no problem with my allergy whilest staying there.
Stayed 5 nights in Feb 2020

6/10 Okay

Larraine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was tiny, ok for one person for one night but otherwise would be difficult.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Traveling solo for a weekend in London. Great location, very clean room and service. the room (double bedroom) has no space, it is a small room with clever ideas to make it a bit comfortable.
Stayed 1 night in Feb 2020

10/10 Excellent

Panagiotis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very nice and clean room with wc and shower. Reception staff friendly and helpful. Recommended if you fancy a nice spot in central London.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
The bedroom, although clean was very small The dining area for breakfast was also small and quite claustrophobic The hot food was not very hot although there was a reasonable selection
Stayed 2 nights in Feb 2020

8/10 Good

Maresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for Olympia Trade Fairs. Clean, quiet and comfortable.
Stayed 1 night in Jan 2020

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value stay in lovely room
Room was clean, comfortable, relatively quiet and very warm. En-suite shower room was clean and modern. Toiletries, and hair dryer provided. Bed and towels changed daily. Kettle, tea bags selection, coffee etc supplied. Breakfast was basic, self service. Bread to toast, cereal, boiled eggs, yogurt and apples plus tea or coffee served to you. Adequate but I probably wouldn’t bother with the breakfast again. Many cafes close by were breakfast could be bought. Overall a lovely stay and would definitely stay there again. Locality nice with shops, cafes and restaurants and tube station about 10 minutes walk away. I’d rate it 9.5 out of 10.
Stayed 2 nights in Jan 2020

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MStay
Lovely clean hotel, friendly and helpful staff. Good breakfast.
Stayed 1 night in Jan 2020

8/10 Good

Zadoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unlikely to stay there again.
The table, remote kettle and other things in the room were very dusty so unlikely they’re cleaned regularly. However the bed was clean. The room is spacious and hotel close to good eats. However do not have a waiting area, no Vending machine or area to buy water unnecessary things so you have to go out of the hotel and this is very inconvenient. The person at the front desk was amazing. Very polite very helpful. I’m embarrassed I can’t remember his name I think it’s David, he’s from Columbia. This hotel is very close to the Olympia train station so that’s helpful
Stayed 1 night in Nov 2019

8/10 Good

Sassona

Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
The staff at this hotel were very pleasant and helpful.
Very satisfied
Stayed 5 nights in Dec 2019

10/10 Excellent

EMMA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean friendly hotel - perfectly positioned for Olympia or touring London
Stayed 1 night in Dec 2019

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my 2 daughters stayed overnight while we were visiting the international horse show at Olympia. It is a little gem to find, so close to the show and the station. It is a very friendly hotel, so happy to look after your luggage in a locked cupboard before check in time. Our room was immaculate, very clean and comfy beds. Lovely and warm. We had tea, coffee, biscuits, bottles of water provided and all toiletries in the bathroom. There is a lift which is useful with cases. Breakfast was lovely, very good choice. Second year we have stayed over here and wouldn’t consider looking anywhere else. Thank you so much!
Stayed 1 night in Dec 2019