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Mercure London Heathrow Hotel

4.0 star property

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Photo gallery for Mercure London Heathrow Hotel

Exterior
Breakfast and dinner served
Bar (on property)
Exterior
In-room safe, desk, blackout drapes, soundproofing

Reviews

6.6 out of 10

Popular amenities

  • Gym
  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Shepiston Lane, Hayes, England, UB3 1LP
  • London Motor Museum
    ‪18 min walk‬
  • Stockley Park
    ‪2 min drive‬
  • Airport Bowl
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪8 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 Double Bed

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Twin Bed

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Queen Bed

  • 129 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 1 Double Bed

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 129 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, Multiple Beds

  • 129 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Exterior

ibis London Heathrow Airport

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
3.9 out of 5, Good, (2396)
The price is $69
per night
$83 total
includes taxes & fees
Mar 3 - Mar 4
ibis London Heathrow Airport

About this property

Mercure London Heathrow Hotel

4-star hotel in Pinkwell
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Mercure London Heathrow Hotel offers 184 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 4-star property consist of a business center, 6 meeting rooms, and limo/town car service.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a fitness center, multilingual staff, and coffee/tea in a common area. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Mercure London Heathrow Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Borders Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Borders Lounge - This restaurant serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Outside Seating Area - Onsite restaurant. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, French, Hindi, Italian, Polish, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (GBP 16 per day)
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Borders Lounge
  • Borders Restaurant
  • Outside Seating Area

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from November 18 2024 to January 1 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from November 1 to January 1:
  • One of the dining venues
  • Bar/Lounge
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from November 18 2024 to January 31 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business center
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Dining venue(s)
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)
  • Fitness facility

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Mercure London Heathrow Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 268 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 146 out of 1000 reviews
Rating 2 - Terrible. 188 out of 1000 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Evani

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrível
Não fiquei no hotel, fomos jogados pra fora quando chegamos, porque disseram que estava fechado para uma festa particular, o hotel estava parecendo uma boate, só com homens lá dentro bebendo e ficaram olhando pra minha esposa como se fosse carne, por instantes pensei estar em um pesadelo, pareciam que iriam estuprar minha esposa, ela ficou com muito medo e o lugar é num bairro muito tenebroso, pra chegar passamos por becos e ruas onde havia uma bicicleta elétrica queimada, ou seja lugar onde roubam e usam entorpecentes, péssima experiência não recomendo pra ninguém passar por isso.
Stayed 3 nights in Nov 2024

10/10 Excellent

Patrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Akbar Ali

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Read the reviews. I didn't realize all the negative reviews until I began to experience an unpleasant stay. Doors slamming, fire alarms randomly going off, unsanitary towels were just the beginning. Two days later, the front desk allowed me to cancel the reservation and contact Expedia. The following day, Expedia called and the front desk declined to cancel the reservation. Expedia tried their best but ultimately the hotel would not cancel the reservation leaving me $800 out. Best offer I got from the hotel was a room change, but that doesn't solve the sanitary issues
Stayed 9 nights in Oct 2024

4/10 Poor

Hadi

Traveled with family
Disliked: Staff & service, amenities
Paid for a buffet breakfast for the whole family just to find out that it was v limited options no boil egg no fried egg and when asked for fried egg for my little one I was told I’ll be having charged extra! The breakfast and the hotel were no where near a 4 star hotel and this should be reflected in the hotel description . I was shocked to see the breakfast for the price paid as it was the bare minimum and definitely not what you expect from a Mercure hotel! Very disappointing indeed
Stayed 2 nights in Oct 2024

2/10 Terrible

Joy

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel not open closed down due to health & safety issues. Nobody had the decency to let us know. Found out on arrival. Absolutely awful service
Stayed 1 night in Nov 2024

10/10 Excellent

Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was closed on the day I was due to check in. Although the manager claimed to have notified Expedia - nether hotel or Expedia contact myself before arrival to offer an explanation or arrange an alternative This was left for me to arrange at time of arrival…….!
Stayed 1 night in Nov 2024

2/10 Terrible

adam

Disliked: Cleanliness, room comfort
Stayed 4 nights in Oct 2024

6/10 Okay

Damian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Booked a room with a Queen & single bed, yet ended up with a double and an apple underneath the bed!
Stayed 1 night in Oct 2024

2/10 Terrible

Helen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Number of issues about room facilities & unsafety
Stayed 2 nights in Oct 2024

6/10 Okay

Magnus

Stayed 1 night in Oct 2024

2/10 Terrible

adam

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Never Again...
absolute shambles. 4 vans got broken into and ransacked and a passer by was threatened with a weapon. Reception didn't give a single care in the world and just watched it unfold. checked out early, as did 5 other rooms.
Stayed 2 nights in Oct 2024

6/10 Okay

Matthew

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Kirubagini

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

8/10 Good

Wai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good with reasonable price… except toilet flush need to wait about 5 mins before you can flush again
Stayed 1 night in Oct 2024

6/10 Okay

Alan

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Delayed check in of 40 minutes
Kettle in room did not work, over bath shower and plug would not open to drain water, water leaked to bathroom floor, otherwise as required.
Stayed 1 night in Oct 2024

4/10 Poor

Neil

Business traveler
Disliked: Staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Timothy, Burgess Hill

Disliked: Cleanliness, staff & service, property conditions & facilities
This is one of the worst hotels I have stayed in and certainly not 4*. Chosen for convenience to Terminal 2 for an early flight it is nowhere near the airport. There is no shuttle bus and the tube ststion advertised nearby doesn't exist. When I eventually arrived late in the evening I was assured at reception there was a regular bus service to the airport outside. In the morning I found out it didn't exist involving another expensive taxi journey. My wake up call failed to happen but fortunately I slept so uncomfortably I was awake anyway. The air conditioning didn't work and the window had been left open presumably to expel smells so the room was freezing. The bathroom was so tiny it was not possible to sit on the loo seat other than at anaekward angle and the shower so small the shower head could not be adjusted to the crntre of the cubicle so you had to bend your head to get any coverage. No minibar and empty fridge did not work and not even a free bottle of water in the room. To cap it all when I showed my Accor loyalty card to credit reward points they told me I would have to email them retrospectively! Nothing was too little trouble for them! Truly awful
Stayed 1 night in Oct 2024

8/10 Good

Ravinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet I will definitely recommend this to my friends and people who I know thank you .
Stayed 1 night in Oct 2024

2/10 Terrible

W

Disliked: Property conditions & facilities, room comfort
Uncomfortable, a bit grimey
Least comfortable bed I’ve ever slept on. Didn’t get any sleep as mattress sagged making it super uncomfortable. Room wasn’t very clean
Stayed 1 night in Oct 2024

10/10 Excellent

CHENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Carys

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all round venue
Stayed 1 night in Oct 2024

2/10 Terrible

Jose

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very bad. Only one person. The breakfast tickets a hand broken paper with hand writing The hotel is like an ugly maze The rooms are old and dirty. The room carpet full of strange stains The toilet was not flushing The tab drain was plugged The hair dryer was not working The room had missing or burned lights The tv signal was freezing The room had only two tiny individual beds even when I asked for a 2 person bed and an individual bed The walls to reach the rooms were ugly I WANT A REFUND ! The worst hotel I stayed in 15 years traveling.
Stayed 1 night in Oct 2024

10/10 Excellent

Gary, Bishop Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Heathrow airport. I stay here every time I fly out of London.
Stayed 1 night in Sep 2024