Along with a restaurant, this smoke-free hotel has a front-desk safe and ATM/banking services. WiFi in public areas is free.
Mermaid Suite Hotel offers 32 accommodations with safes and hair dryers. Flat-screen televisions are featured in guestrooms.
Bathrooms include showers and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
The hotel offers a restaurant. Wireless Internet access is complimentary. This London hotel also offers a front-desk safe and an ATM.
Mermaid Suite Hotel is a smoke-free property.
Mermaid Suite Hotel has a restaurant on site.
Languages
Arabic, English, Hindi
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Food and drink
A restaurant
Family friendly
Free crib
Conveniences
ATM
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Housekeeping (daily)
Accessibility
No elevator
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Free crib
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV
Food and drink
Electric kettle
More
Heating
Iron/ironing board
Phone
Safe
Policies
Check-in
Check-in start time: 1 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Special check-in instructions
The front desk is open daily from 9:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for GBP 50.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Rollaway bed fee: GBP 50.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
Only registered guests are allowed in the guestrooms
Property is also known as
Mermaid Suite Hotel London
Mermaid Suite Hotel
Mermaid Suite London
Mermaid Suite
Mermaid Suite Hotel London, England
Mermaid Suite Hotel Hotel
Mermaid Suite Hotel London
Mermaid Suite Hotel Hotel London
Mermaid Suite Hotel Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 133 out of 515 reviews
10 - Excellent
133
Rating 8 - Good. 198 out of 515 reviews
8 - Good
198
Rating 6 - Okay. 101 out of 515 reviews
6 - Okay
101
Rating 4 - Poor. 53 out of 515 reviews
4 - Poor
53
Rating 2 - Terrible. 30 out of 515 reviews
2 - Terrible
30
7.6/10
Cleanliness
7.8/10
Staff & service
6.4/10
Amenities
6.6/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
8/10 Good
Alan
Nov 21, 2024
Great location and clean. Small room by US standards, and a lot of steps to get to room. Would stay here again.
The property is in a very good central location near Oxford Street. The public transportation is also nearby. Lots of shops and food places. The set up of the property is divided. Our place was across the mermaid hotel entrance. They had rooms service every day with fresh towels which was excellent. The only complaint is that we had no WiFi. We had to step out into the stairwell to get any connection. And even then, it was very poor. I have a phone carrier with weak overseas data so it was paramount that I had WiFi. Unfortunately this was a big minus. The rest of the stay was good.
For this money in central London this is an excellent place to stay. Our room was clean, functional, quiet and air-conditioned. The beds were comfortable and the shower good. The reception staff are helpful and pleasant.
The accommodation is relatively basic as you would expect at this price point but you can pay a lot more for very little extra.
Richard
Stayed 2 nights in Oct 2024
2/10 Terrible
Barbara
Oct 7, 2024
Barbara
Stayed 1 night in Oct 2024
8/10 Good
Simon
Oct 7, 2024
Liked: Cleanliness, staff & service
First time I have used this hotel. Was basic, clean and functional. Great location and good price.
What a terrible place to stay in. The stairs are so narrow and long. Carried all 3 heavy luggage’s and it was so difficult. The owner was rude and not helpful at all.
Room was so small.
Anna
Stayed 1 night in Oct 2024
8/10 Good
Naomi
Traveled with partner
Oct 3, 2024
Liked: Cleanliness, staff & service
Close to shops and underground. They just need to remember milk in the room for the tea and coffee.
Naomi
Stayed 1 night in Oct 2024
4/10 Poor
Christopher
Sep 30, 2024
Christopher
Stayed 1 night in Sep 2024
6/10 Okay
Terri
Business traveler
Sep 27, 2024
Liked: Staff & service
Not what i was expecting at all however it was in a verygood location and it was very cheap in comparison to other hotels.
Our stay started off disappointing as we carried all of our bags up the narrow stairwell to check in, only to find out that our room was not even in the same building, but across the street instead. However, we arrived to our private & HUGE family room with plenty of beds and space. The shower was perfect & was in its own room with sink/mirror. The toilet was in another room with sink/mirror making it convenient for multi-person sharing. The wifi was strong and beds were cozy. The only things that bothered us were the dirtiness of the walls/couch and the unclear layout of the hotel. Otherwise, we were quite happy with how it turned out! I would definitely recommend the family rooms for other groups of travelers!
Dianna
Stayed 2 nights in Sep 2024
8/10 Good
Jeffrey
Sep 21, 2024
Liked: Cleanliness, staff & service
It was a really good location. Near things I wanted to see and very close to a couple of underground stations. The room was small but fine for one night. I would stay here again
There were only 3 negatives.
1. The man at the desk did not have the best customer service. It wasn’t bad it was just not good
2. The room was different from the pictures online. The bathroom was smaller looking. I didn’t need much but I would appreciate accurate photographs
3. There were very steep narrow stairs to get to the room. If you had health problems or large heavy luggage, this could be a problem. It wasn’t a deal breaker for me but I would have liked to have known
The guy at the desk was friendly. Plenty of space for my family of 4. The fire alarm went off one night. Although inconvenient. Very happy it was nothing. It was handled well.
In a fairly convenient position- if not walkable, then the Tube and other transport in London is fantastic.
The hotel was pokey, tired and fairly clean (shower was not).
The daily room service was nice and the manager was helpful.