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Novotel London Brentford

4.0 star property

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Photo gallery for Novotel London Brentford

Indoor pool
Exterior
Lounge
Minibar, in-room safe, desk, soundproofing
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pet friendly

Explore the area

Map
Great West Road, Brentford, England, TW80GP
  • Syon Park
    ‪19 min walk‬
  • Royal Botanic Gardens, Kew
    ‪7 min drive‬
  • Twickenham Stadium
    ‪8 min drive‬
  • London (LHR-Heathrow)
    ‪19 min drive‬

Room options

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, soundproofing

Superior Twin Room, 2 Twin Beds

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed (Executive)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 Queen Bed (Executive)

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Multiple Beds (Premium)

Minibar, in-room safe, desk, soundproofing

Superior Room, Multiple Beds (Premium)

  • 280 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 Queen Bed with Sofa bed

  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Novotel London Brentford

4-star Brentford hotel walkable to Thames River
An indoor pool, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Novotel London Brentford offers 202 accommodations with minibars and safes. Televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
In addition to an indoor pool, Novotel London Brentford provides a sauna and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 2960 square feet (275 square meters) include a conference center. This eco-certified hotel also offers a terrace, multilingual staff, and a garden. Onsite parking is available (surcharge), along with a car charging station.

Novotel London Brentford has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Elements - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21 to 21 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference center (2,960 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday, Friday, and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 21 to 21 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brentford Novotel
London Brentford
Novotel Brentford
Novotel Brentford London
Novotel London Brentford
Novotel London Brentford opening June 2014
Novotel London opening June 2014
Novotel London opening June 2014 Hotel
Novotel London opening June 2014 Hotel Brentford
Novotel London Brentford Hotel
Novotel London Brentford Hotel
Novotel London Brentford Brentford
Novotel London Brentford Hotel Brentford

Novotel London Brentford Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1002 reviews
Rating 8 - Good. 271 out of 1002 reviews
Rating 6 - Okay. 69 out of 1002 reviews
Rating 4 - Poor. 29 out of 1002 reviews
Rating 2 - Terrible. 44 out of 1002 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Reanne

Stayed 1 night in Jan 2025

10/10 Excellent

Reanne

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for my stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
the location
Stayed 2 nights in Jan 2025

10/10 Excellent

Milutin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Only downfall was housekeeping changed towels without putting new ones. Had to ask front desk and they gave me smaller and poor quality ones (the ones they had at hand at that moment). Complimentary water for tea were not replenished.
Stayed 5 nights in Jan 2025

10/10 Excellent

Andres

Stayed 3 nights in Jan 2025

4/10 Poor

Anna

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Disappointing Stay This was our third time staying at Novotel London Brentford, and unfortunately, it did not meet the standards of our previous visits. • The swimming pool, a key reason for booking, was closed for maintenance without prior notice, which was very disappointing for our family. • Breakfast, costing over £40 per day, was subpar. The hash browns were hard, the food lacked freshness, and there was constant frustration with coffee machines. One machine was turned off despite being stocked with hot chocolate, while the operational machine often ran out and was slow to refill. • Check-in was unpleasant. We felt rushed to pay the £30 parking fee upfront, and staff were dismissive when we inquired about member parking benefits. Strangely, our friend who checked in earlier was allowed to pay the parking fee at check-out. Overall, we were disappointed, particularly given the higher price and our loyalty to this hotel in the past.

10/10 Excellent

Mr J

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Rooms very warm as usual. Sink was very slow at draining and wasn't fixed. Staff knowledge was poor regarding parking and breakfast booking. Better directions to hotel as the entrance is at the rear underneath the motorway.
Stayed 4 nights in Dec 2024

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , clean and good service we will be coming back in the New Year!! Craig
Stayed 2 nights in Dec 2024

10/10 Excellent

Kehinde

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested for an early check-in prior to my arrival, and I was surprised at how seamless it was handled. The staff are all very friendly and helpful. I would absolutely recommend this hotel to everyone looking for a place to stay while in London.
Stayed 3 nights in Dec 2024

10/10 Excellent

Aleksandr

Stayed 1 night in Dec 2024

10/10 Excellent

Gregory

Stayed 2 nights in Dec 2024

10/10 Excellent

olivia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was nice but service wasn’t great
Hotel was lovely however the service wasn’t great, slow and the staff in the restaurant/bar area looked very unhappy.
Stayed 1 night in Nov 2024

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loyal and committed customer
Have lost count of the number of stays- fabulous friendly fun - great choice for kids in menu and not all junk . Pool very good. Cannot recommend it enough .
Stayed 6 nights in Oct 2024

2/10 Terrible

Milad

Stayed 2 nights in Nov 2024

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not stay due to being unable to get Uber from twickenham
Stayed 1 night in Nov 2024

4/10 Poor

Samia

Traveled with partner
Disliked: Staff & service, amenities
I don’t recommend this hotel at all. Before I arrived or even booked it, I did see in the review section about the room 113 which they always give to people who arrive for check in late. The staffs was rude and kept giving attitude when I asked for a room change which they said was fine at the start but then still ended up giving room 113. I don’t recommend this hotel what so ever. Terrible staff and terrible hotel:).
Stayed 2 nights in Nov 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property except how difficult it was to access the front door while carrying my luggage. I had to carry it quite a distance from the street on my own with no assistance (unless I'd been willing to leave it by the curb to go in search of help -- which I wasn't willing to risk). I'm 65 years old and have a heart condition, and the luggage situation was more physical stress than I expected to experience. The same was nearly the case when I left but the Uber driver was kind enough to assist. Other than that, everything was fine. The desk assistants were very kind and helpful. My room was spacious, and the bed was incredibly comfortable. The pool was fabulous. I had dinner on my last night and it was exceptionally good, and a great value for a reasonable price.
Stayed 2 nights in Nov 2024

6/10 Okay

lubna

Very very basic. Pillows very hard. Nadic supplies like hair conditioner not there
Stayed 1 night in Nov 2024

10/10 Excellent

Gregory

Stayed 2 nights in Sep 2024