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Novotel London Canary Wharf Hotel

4.0 star property

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Photo gallery for Novotel London Canary Wharf Hotel

Front of property
Property amenity
In-room safe, laptop workspace, iron/ironing board, free WiFi
Cocktail bar
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Air conditioning

Explore the area

Map
40 Marsh Wall, London, England, E14 9TP
  • O2 Arena
    ‪4 min drive‬
  • Tower of London
    ‪8 min drive‬
  • Tower Bridge
    ‪9 min drive‬
  • London (LCY-London City)
    ‪11 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed

  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds, Accessible

Superior Room, 2 Twin Beds, Accessible | In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Room, 2 Twin Beds, Accessible

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Twin Beds

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | In-room safe, laptop workspace, iron/ironing board, free WiFi

Studio, 1 King Bed

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed (Premium)

Executive Room, 1 Double Bed (Premium) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Executive Room, 1 Double Bed (Premium)

  • City view
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

In-room safe, laptop workspace, iron/ironing board, free WiFi

Executive Suite, 1 King Bed

  • City view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, City View

Superior Double Room, 1 Double Bed, City View | In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed, City View

  • City view
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds, City View

Superior Twin Room, 2 Twin Beds, City View | In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Twin Beds, City View

  • City view
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Hilton London Canary Wharf

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (1001)
$467 nightly
The price is $467 total
includes taxes & fees
Hilton London Canary Wharf

About this property

Novotel London Canary Wharf Hotel

4-star hotel in Canary Wharf
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
In addition to an indoor pool, Novotel London Canary Wharf Hotel provides a sauna and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This eco-certified hotel also offers a rooftop terrace, multilingual staff, and a garden.

Novotel London Canary Wharf Hotel is a smoke-free property.

Full breakfasts are available for a surcharge between 7:00 AM and 11:00 AM on weekends.
Canary Coffee - Onsite coffee shop.
BOKAN 37 - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
BOKAN 38 - This cocktail bar serves light fare only. Open daily.
BOKAN 39 - Onsite rooftop bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BOKAN 37
  • BOKAN 38
  • BOKAN 39
  • Canary Coffee

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • Elevator
  • Hardwood flooring in room
  • High-pile carpet in room

More

  • 100% renewable energy
  • 39 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 25 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1005 reviews
Rating 8 - Good. 246 out of 1005 reviews
Rating 6 - Okay. 69 out of 1005 reviews
Rating 4 - Poor. 35 out of 1005 reviews
Rating 2 - Terrible. 42 out of 1005 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bob

Traveled with partner
Staff very friendly and helpful
Stayed 2 nights in Mar 2025

10/10 Excellent

Ruth

Stayed 1 night in Mar 2025

6/10 Okay

joseph oluwatobi

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, good location, not so dog friendly

Good location with easy links to the city. If driving down, we just parked at Canada Square which was a short walk away. Nice modern room. Only negative is that the hotel advertised as dog friendly. The rooms are of course but they are not allowed in any bar or lounge area. If we knew that before hand we would have just stayed at a travelodge as we couldn’t use the nice amenities.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely hotel and spa, restaurant very expensive so we didn’t eat there. Amazing views and great location, 10 minute walk from the tubes and a shopping centre.
Stayed 2 nights in Feb 2025

8/10 Good

Bernardo

Stayed 2 nights in Feb 2025

10/10 Excellent

Clare

Liked: Staff & service

Another excellent stay at the Novotel CAW.

Another super few nights at the Novotel CAW, looking over the city of London. The rustic look of the hotel and the spacious room upon the 34th level always make us happy to return. Check in and out was fast, with breakfast also fantastic. Another fantastic stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Damilola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kele-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Kele-Ann

Traveled with family
Liked: Staff & service, property conditions & facilities
I had a really great one night stay before heading off to another city. The staff as always were friendly, attentive and really considerate to my needs. I took one star off because one of the glasses in my room had a lip stick stain on it that wasn’t from me. Other than that I enjoyed my stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Liam

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing Stay

My stay at the Novotel was amazing, we stayed on the 32nd Floor in the executive double with city view and the view of the city at night is amazing, only downside to my stay was the privi glass on the bathroom was broke so had no privacy.
Stayed 1 night in Feb 2025

8/10 Good

Damilola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and great staff
Stayed 2 nights in Feb 2025

4/10 Poor

Zeshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good but bad

it was a nice stay the pool was good and hotel aesthetic was nice but the tv was awful. it’s said it had youtube on it but was extremely laggy and ruined my movie night plan with my wife. it ruined her birthday which is very upsetting.
Stayed 1 night in Feb 2025

10/10 Excellent

Dionne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner enjoyed his stay for his birthday would do it again
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Stayed 2 nights in Nov 2024

10/10 Excellent

kenzie leigh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Shimaila

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

ranjan, Wolverhampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
value for money for London .very hard working staff at brekfast .worked hard i think they need a bigger coffee machine or have 2 .
Stayed 1 night in Feb 2025

10/10 Excellent

Ayodeji

Stayed 2 nights in Feb 2025

8/10 Good

Monika

Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

STEPHEN

Stayed 8 nights in Dec 2024

4/10 Poor

Daniel

Liked: Property conditions & facilities
Disliked: Staff & service

Accused of not paying and locked out of room

Disappointing Stay at NovoHotel Canary Wharf Our experience at NovoHotel Canary Wharf was deeply unsatisfactory. We faced significant issues during our pre-show dinner and upon our return. Restaurant Service Failures: • Extremely slow service despite communicating our time constraints • 20-minute delay in one meal’s delivery • Inability to pay due to absent wait staff • Forced to leave without settling bill to attend our show Unacceptable Night Return: • Locked out of our room upon late-night return • Publicly accused of not paying our bill by reception staff • Staff attempted to justify their actions instead of apologizing The hotel’s failure to provide timely service, communicate effectively between departments, and handle the situation professionally is unacceptable. They could have left a VM or Note instead!
Stayed 1 night in Jan 2025