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Novotel London ExCeL

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel London ExCeL

Miscellaneous
Exterior
Bar (on property)
Reception
Terrace/patio

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
  • ExCeL Exhibition Centre
    3 min walk
  • Airline Cafe
    1 min walk
  • Royal Victoria DLR Station
    6 min walk
  • London (LCY-London City)
    6 min drive

Room options

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 Queen Bed (Executive)

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Aloft London Excel

Pool
Pet friendly
Free WiFi
Restaurant
4.4 out of 5, Excellent, (1002)
The price is $288
per night
$346 total
includes taxes & fees
Jan 22 - Jan 23
Aloft London Excel

About this property

Novotel London ExCeL

4-star London hotel, connected to a shopping center in Newham
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe, and self parking. Housekeeping is available on request.
Novotel London ExCeL offers 257 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Novotel London ExCeL features a sauna and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. Event facilities measuring 4532 square feet (421 square meters) include conference space. This eco-certified hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Novotel London ExCeL is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10 AM.
Upper Deck - This brasserie serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 18.10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Upper Deck

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,532 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.10 per person
  • Self parking fee: GBP 25 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 564 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Josephine

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel and nice ambience with picturesque view near the restaurant. We had a small issue with our room but overall good place to stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Mariana

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Katie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Leonard

Stayed 1 night in Sep 2024

10/10 Excellent

Tom

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Viv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Ajibola

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Stayed 1 night in Sep 2024

10/10 Excellent

XUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay next to Excel
Great location for Excel. Loved the roof terrace bar. Clean tidy room. Staff very polite and helpful. Would stay again.
Stayed 1 night in Sep 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff clean room
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet and sink arenin different rooms. Absolutely disgusting
Stayed 2 nights in Aug 2024

10/10 Excellent

Michal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Amazing room. The kids were very happy. Personal was very helpful and friendly. We asked for one hour longer checkout and the very kind lady in reception gave us one hour longer checkout for free. Rooms and bar/restaurant are one high standard. Also is pet-friendly so we were able to take our two dogs with us. Highly recommend for everyone.
Stayed 1 night in Aug 2024

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room booked for 3 persons. Queen bed and double sofa bed. Given room with only 1 bed. Contacted reception. New room with queen bed and single sofa bed, which was not comfortable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, lovel and welcoming staff. Lovely area.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kyung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend
Great location for excel and O2 arena. Reception staff are very friendly and welcoming as are most of the bar staff apart from one lady. Very rude and abrupt! Nice size rooms with lovely toiletries. Breakfast was ok but not very fresh and limited options for vegans even though I added it to reservation. Well maintained and clean beds would be better with a mattress protector. Would stay here again.
Stayed 2 nights in Aug 2024

4/10 Poor

Munira

Stayed 6 nights in Aug 2024

2/10 Terrible

Shabana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it!
One of the worst hotel experiences I have ever encountered! Room was unclean upon arrival. Room was not cleaned during my two day stay. Service from staff was awful. Toilet and main bathroom separate but no sink in toilet so you have to walk round to wash your hands. No room for luggage storage in family room. In fact no floor space. Never again I’m afraid!
Stayed 2 nights in Aug 2024

6/10 Okay

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The breakfast was luke warm and not enough options.
Stayed 2 nights in Aug 2024