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Novotel London West

4.0 star property

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Photo gallery for Novotel London West

Bar (on property)
Bar (on property)
Lobby
View from room
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Parking available

Explore the area

Map
1 Shortlands, Hammersmith, London, England, W6 8DR
  • Eventim Apollo
    ‪6 min walk‬
  • Olympia Conference and Exhibition Centre
    ‪11 min walk‬
  • Kensington High Street
    ‪12 min walk‬
  • London (LHR-Heathrow)
    ‪30 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

  • 260 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed with Sofa bed

  • 260 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed with Sofa bed

  • 259 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premier Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Premier Room, 1 Queen Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

  • 260 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

  • 260 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Twin Beds

  • 260 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds, Accessible

Superior Twin Room, 2 Twin Beds, Accessible | Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Twin Beds, Accessible

  • 260 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, Multiple Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, Multiple Beds

  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premier Room, 1 Queen Bed (Executive)

Premier Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace

Premier Room, 1 Queen Bed (Executive)

  • 260 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Hilton London Olympia

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
3.8 out of 5, Good, (1003)
The price is $122
per night
$147 total
includes taxes & fees
Mar 8 - Mar 9
Hilton London Olympia

About this property

Novotel London West

4-star hotel in Hammersmith and Fulham
2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Novotel London West offers 630 air-conditioned accommodations with minibars and safes. 55-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center, 40 meeting rooms, and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 53745 square feet (4993 square meters) include a conference center. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Novotel London West is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Artisan - This fine-dining restaurant specializes in Modern European cuisine and serves dinner only.
Aroma - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

Languages

English, French, Greek, Hindi, Indonesian, Italian, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (GBP 36 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.75 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Artisan

Things to do

  • Gym

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 40 meeting rooms
  • Computer station
  • Conference center (53,745 square feet of space)
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Meal delivery service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 40.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 21.75 per person
  • Covered self parking fee: GBP 36 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40.00 (subject to availability)
  • Late check-out fee: GBP 40.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Novotel London West Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 439 out of 1006 reviews
Rating 8 - Good. 292 out of 1006 reviews
Rating 6 - Okay. 151 out of 1006 reviews
Rating 4 - Poor. 77 out of 1006 reviews
Rating 2 - Terrible. 47 out of 1006 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Stayed 1 night in Nov 2024

6/10 Okay

Mr J

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Zero sleep poor intervention;
Staff allowed another couple staying to shout and scream most of the night next to us. Many of us had bad night. Poor intervention, care of residents.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for concert at Eventim
Stayed 1 night in Nov 2024

6/10 Okay

Iain

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Traveled with family
Stayed 2 nights in Nov 2024

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was lovely, the room service was amazing the staff were nice and polite
Stayed 3 nights in Nov 2024

2/10 Terrible

Alison

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Antoine

Stayed 3 nights in Oct 2024

8/10 Good

Niall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult Check in
Check in was difficult as i was checking client in. I had to come to the hotel from outside to show my credit card. This was quite inconvenient
Stayed 1 night in Nov 2024

6/10 Okay

Cresnel

Traveled with family
Liked: Staff & service
Lobby restrooms needs attention.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shaun

Stayed 5 nights in Oct 2024

8/10 Good

Jeevan

Stayed 1 night in Nov 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Room comfort
Room was basic for it being an Executive room. Bed was not comfortable. Ordered breakfast for room, stated time but it was very late and had to ring to chase up.
Stayed 1 night in Nov 2024

10/10 Excellent

Bhushan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for business as well as family stay
Stayed 6 nights in Nov 2024

6/10 Okay

Seng Yen

Traveled with family
Liked: Cleanliness, staff & service
Walkable to Hammersmith station but you need to know exactly which exit to take. Service was indifferent, room was refurbished but bathroom was old, we had a bath towel that wasn’t clean, and the shower amenities provided was in a Rituals brand bottle but very watery and obviously diluted as if they were trying to cut costs. Left a small electronics device behind and it would have been a hassle to retrieve it as I had left the country so I was prepared to give it up, but it would still be nice if they had made an attempt to contact me and asked me what I would like to do with it.
Stayed 1 night in Nov 2024

10/10 Excellent

Ashifa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ashifa squire
The stay was very good . Staff were really friendly and helpful x
Stayed 2 nights in Nov 2024

4/10 Poor

Yan Chi Lana

Disliked: Cleanliness, property conditions & facilities, room comfort
Fair
Stayed here for many times over the past few years. Been in different types of rooms. Only the premium executive rooms are up to standard. Cleanliness is just okay. Hardware is tired and outdated. Air conditioning in summer is a joke, even in winter times room is a bit too warm. Housekeeping for the room hit and miss. Location is convenient as it’s close to two tube stations.
Stayed 3 nights in Nov 2024

8/10 Good

Deborah

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Lorraine

Liked: Amenities, property conditions & facilities
Quality for very reasonable prices
Stayed 1 night in Nov 2024

8/10 Good

Tony

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Anthony

Traveled with partner
Liked: Cleanliness
Directions to the hotel are nonexistent especially as the location is set around heavily trafficked roads, the hotel front of house is good, along with the bar and restaurant facilities although the bar staff were a bit unsure when specific drinks were requested. The room was minimalistic considering the spec of the room booked. Breakfast was ok although probably of the same standard of a premier Inn which to be honest is not a criticism but the cup and breakfast items needed more attention and replenishment as these were lacking and this was not a the busiest period. Overall pleasant stay but overpriced for the experience.
Stayed 1 night in Nov 2024

6/10 Okay

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff and very clean. Efficient check in. Only issue, it was a nightmare getting the lift from the ground floor to the reception area when we got back to the hotel in the evening !
Stayed 1 night in Nov 2024

8/10 Good

J

Business traveler
Stayed 1 night in Oct 2024

10/10 Excellent

Inishka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a 6-night stay at Novotel and would recommend it to anyone traveling to London. The breakfast was great and there was a wide variety to choose from. The cleaning staff did an excellent job. The hotel is within walking distance of the train station and local transport. There were also many accessible restaurants and shopping. All in all a great hotel
Stayed 6 nights in Oct 2024