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Palms Hotel & Retreat By Palette London Romford

3.0 star property

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Spa
1 bedroom, desk, soundproofing, iron/ironing board
Bar (on property)
Front of property

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Air conditioning
  • Spa
  • Breakfast available
  • 24/7 front desk
$92
includes taxes & fees
Nov 17 - Nov 18

Explore the area

View in a map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Lakeside Shopping Centre
    ‪14 min drive‬
  • Place, ExCeL Exhibition Centre
    ‪36 min drive‬
  • Place, O2 Arena
    ‪41 min drive‬
  • Airport, London (LCY-London City)
    ‪37 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Double Room

  • 142 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Accessible Double Room

  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Executive Double Room

  • 167 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | 1 bedroom, desk, soundproofing, iron/ironing board

Bridal Suite

  • 166 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Twin Room

  • 142 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

1 bedroom, desk, soundproofing, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for Bridal Suite

1 bedroom, desk, soundproofing, iron/ironing board

Bridal Suite

  • Sleeps 2

View all photos for Executive Double Room

1 bedroom, desk, soundproofing, iron/ironing board

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room

1 bedroom, desk, soundproofing, iron/ironing board

Standard Double Room

  • Sleeps 2

View all photos for Accessible Double Room

1 bedroom, desk, soundproofing, iron/ironing board

Accessible Double Room

  • Sleeps 2

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About this property

Palms Hotel & Retreat By Palette London Romford

3-star hotel in Emerson Park
This hotel features a full-service spa, a restaurant, and a nightclub. Self parking is free. Other amenities include conference space, concierge services, and dry cleaning. Change of towels is available on request.
Palms Hotel & Retreat By Palette London Romford offers 138 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
The hotel offers a restaurant. Palms Hotel & Retreat By Palette London Romford features a full-service spa. Event facilities measuring 270 square feet (25 square meters) include conference space. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers a nightclub, a terrace, and a vending machine. Complimentary self parking is available on site.

Palms Hotel & Retreat By Palette London Romford has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Palms Hotel & Retreat By Palette London Romford has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children
  • A restaurant

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

6.6
Rating 10 - Excellent. 30 out of 100 reviews
Rating 8 - Good. 23 out of 100 reviews
Rating 6 - Okay. 17 out of 100 reviews
Rating 4 - Poor. 5 out of 100 reviews
Rating 2 - Terrible. 25 out of 100 reviews

8.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Craig

Business traveler
Stayed 3 nights in Aug 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly, room spacious and clean, bar area very nice. Breakfast although a good selection was poor. I asked for 1 poached egg on a toasted muffin first one was more like a hard boiled egg so sent this back, second one not much better.
Stayed 1 night in Aug 2025

6/10 Okay

Elaine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Julie

Disliked: Staff & service

No sound proofing

Stayed 1 night in Aug 2025

10/10 Excellent

Chloe

Stayed 1 night in Aug 2025

2/10 Terrible

joanna

Stayed 1 night in Jul 2025

8/10 Good

Lauren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Ben

Stayed 1 night in Jul 2025

10/10 Excellent

Shenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Darren

Disliked: Cleanliness
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
This was definitely the worst stay ever at a hotel. On the 1st night, we got a huge smell of cannabis being smoked in one of the adjacent rooms on the 1st floor. On the 2nd night we were kept awake by the guests staying in the room next door. I rang the Hotel Reception and he came up and pleaded with them to keep the noise down. This went on from 11:30 - 3am! The worrying thing was that the Hotel Staff member said that it was the neighbour next door who complained. At this point, my wife was deeply upset and worried what would happen next! As for parking, it was shocking in that the car park was filled with vans all parked in a haphazard manner. Surely common sense and anyone with a sense of decency will park appropriately. This was flagged with the Hotel Reception and his advice was to park in a dark spill out area. This is clearly a hotel that attracts a certain type of guest.
Stayed 2 nights in Jul 2025

8/10 Good

Sikander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and renovated (building work is still going on in hotel grounds). Free parking. It has a ground floor and first floor but doesn’t have a lift (we did not have heavy suitcases so no problem for us). The only thing to highlight is that there is no room AC or central air conditioning. So staying in summer months when outside temperature is hot can be uncomfortable. Bed was queen size and comfortable, room was spacious and clean.
Stayed 1 night in Jul 2025

8/10 Good

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Craig

Business traveler
Liked: Cleanliness
Stayed 3 nights in Jul 2025

2/10 Terrible

Gurlovesandeep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience

The only good thing about this hotel was the check in lady with glasses Waited 1hour for breakfast it never came
Stayed 1 night in Jul 2025

2/10 Terrible

abdul muhammad

Stayed 1 night in Jun 2025

6/10 Okay

Craig

Business traveler
Stayed 3 nights in Jul 2025

10/10 Excellent

Ben

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman on the reception was very helpful and friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

Ben

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy
Stayed 2 nights in Jul 2025

2/10 Terrible

Ian

Business traveler
Disliked: Room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Samsud

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it, well priced when other hotels were charging over £200 per night
Stayed 1 night in Jul 2025

2/10 Terrible

Shaun

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The restaurant and bar which were advertised as facilities were closed for renovation with no notice of works. This meant after arriving we were unable to have an evening meal. The nearest pub was 20 mins drive. Breakfast was awful with take away cup, no fruit pastries or yoghurt. Very poor. Cleanliness, awful. Desk had coffee stains, sink had somebody's facial hair and shower curtain was covered in what looked like blue shower gel.
Stayed 1 night in Jul 2025

8/10 Good

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Lovely clean hotel will stay again
Stayed 2 nights in Jun 2025

6/10 Okay

Chris

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The member of staff on the front desk was very rude and not at all helpful. Overall the hotel was fairly clean and perfect for us to stay after watching a gig close by. Breakfast was not great, overpriced for the quality.
Stayed 1 night in Jun 2025